Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Dutcg native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
Our client is a an international company that develops, produces and sells industrial machinery and components.They are looking for a planner to help with the supply chain administration.
Main tasks
- Translating sales orders into delivery as quickly as possible.
- Requesting and ordering parts.
- Arranging outsourcing if necessary to meet the shortest lead time.
- Evaluating offers based on price, quality, and delivery time.
- Placing and tracking purchase orders.
- Monitoring delivery times (including incoming shipments).
- Assessing and monitoring suppliers based on existing agreements, performance, prices, etc.
- Understanding technical drawings.
- Managing material inventory levels based on budget and consumption.
- Making ‘make or buy’ decisions.
- Ensuring correct documentation for customs clearance of goods.
Requirements
- 1-2 years of work experience in a similar role
- Proficiency in Dutch language, both verbal and written
- Proficiency in English language, both verbal and written
- Technical knowledge and understanding
- Affinity with logistics and expedition
- Ability to work independently
- A customer-friendly and service-oriented attitude
- Good communication skills
- Familiarity with PC and ERP systems
Our client is an international distributor of chemicals to various industries such as the agro business, pharmaceutical and food industry. Our client is located in the area of Enkhuizen.
Responsibilities/Tasks
In this dynamic role, you are the driving force for the Commercial Manager and the Product Managers. You are part of an enthusiastic team, and your varied tasks will include:
- Responsible for sales to existing customers and the development of new customers.
- Working with the commercial and product manager to develop sales strategies based on market developments/trends.
- Preparing and sending quotations.
- Visiting customers/leads/exhibitions (+/- 40% of the time).
- Monitoring your own sales targets as set in the budget
Requirements
- HBO level of education
- Experience in sales is required
- Insight into customer requirements and market dynamics
- Excellent organizational skills
- The ability to adapt to new and changing circumstances and a flexible approach to working under pressure
- Knowledge of the Dutch language is preferred; fluent English language skills required
- The willingness to actively visit customers within Europe for 40% of the time
Additional information
You will be part of a no-nonsense organization. Within our successful team, we pursue mutual growth and your input is highly valued. Furthermore, you can count on:
- Teambuilding activities with your colleagues
- Career advancement opportunities based on your ambitions
- Training and development
- A competitive salary, premium-free pension, and a commission scheme
- A company car, laptop, and phone
Our client is an international compnay specialised in SaaS solutions for global business
This role is perfect for someone at the beginning of their career, who is eager to gain experience working with customers, renewing maintenance contracts, and highlighting product value to boost revenue through upselling and cross-selling. Additionally, you’ll provide support and guidance to clients. Proficiency in both Dutch and English is essential.
Main Tasks
- Initiate successful renewals, upsells, cross-sells, referrals and transfer new business leads.
- Reconcile orders against contractual terms, guaranteeing accurate pricing and license configuration.
- Handle orders to ensure accurate billing.
- Track customer activity from prospect to deal closure in the pipeline.
- Maintain an updated sales forecast in SalesForce
- Handle customer inquiries, enhancing product awareness and resolving issues.
- Collaborate with Sales, Tech Support, Finance, and product teams to ensure customer satisfaction.
Requirements
- Proficiency in Dutch and English
- Excel and numerical skills.
- Goal-oriented mindset, prioritizing customer satisfaction and eager to learn.
- Excellent verbal and written communication and the ability to offer guidance.
- Team player mentality.
- Attention to detail
- Some experience in working with customers or managing contract renewals, sales operations, or accounts.
- Background in technology, business, or related fields.
Een internationale organisatie die industriële machines en componenten ontwikkelt, produceert en verkoopt.
Main tasks
- Het zo snel mogelijk vertalen van een verkoop order tot uitlevering.
- Het aanvragen en bestellen van onderdelen.
- Indien nodig uitbesteding regelen tegen kortste levertijd
- Het beoordelen van aanbiedingen op prijs, kwaliteit en levertijd.
- Het plaatsen en opvolgen van inkooporders.
- Het bewaken van levertijden (incl. binnenkomende transporten)
- Het bepalen, beoordelen en bewaken van leveranciers op basis van bestaande afspraken, prestaties, prijzen, etc.
- Het begrijpen van technische tekeningen.
- Het beheersen van materiaal voorraadhoogte gebaseerd op budget en verbruik.
- Het nemen van zogenaamde ‘make or buy’ beslissingen.
- Het zorgen voor de juiste documentatie ten behoeve van het inklaren van goederen.
Requirements
- 1-2 jaar werkervaring in een soortgelijke functie
- Goede beheersing van de Nederlandse taal in woord en geschrift
- Goede beheersing van de Engelse taal in woord en geschrift
- Minimaal MBO werk- en denkniveau
- Technische kennis en inzicht
- Affiniteit met logistiek en expeditie
- Zelfstandig kunnen werken
- Een klantvriendelijke en servicegerichte instelling
- Goede communicatieve vaardigheden
- Bekend met PC en ERP systeem
Een internationale organisatie die industriële machines en componenten ontwikkelt, produceert en verkoopt.
Main tasks
- Boeken en inplannen van uitgaand transport
- Administratieve voorbereiding verzendingen/verschepingen
- Het opstellen van exportdocumentatie en vracht documentatie
- Eerste contact intern/extern over verzendingen/ verschepingen
- Administratief binnen boeken van goederen
- Factureren van orders
- Verwerken van tellijsten
- Archiveren
Requirements
- 1-2 jaar werkervaring in een soortgelijke functie
- Goede beheersing van de Nederlandse taal in woord en geschrift
- Goede beheersing van de Engelse taal in woord en geschrift
- Probleemoplossend vermogen: je moet in staat zijn om creatief te denken en problemen op te lossen.
- Communicatieve vaardigheden: je mverschillende mensen.oet klantgericht zijn en goed kunnen communiceren met
- Planning- en organisatietalent: In staat zijn om plannen te maken en taken te coördineren
Our client is an international Company in Venray area.
This team lead role is an operational function within Customer Service, leading a small team responsible for the Benelux and some other markets.
Responsibilities
- You will coach and challenge the MBU team to work on constructive measurements, actions, and ideas for improvement. Expanding partner agreements, initiatives for new measurements and in the role of MBU leader you will be held accountable for these activities.
- Monitor and prioritize day-to-day work and responsibilities within the team.
- First point of contact for escalations within your team in cooperation with other MBU leads and the CS Global center of excellence and Head Europe.
- Onboarding of new members of your Team on tools, processes and activities.
- Approve/decline credit limit releases based on the approved process.
- Monitor the orderbooks and make sure they reflect the daily reality and right status, especially related to month end closure.
- Approval on cases-credit notes in line with the company’s line of approval.
- Participate in (case) meetings; discuss and escalate case statuses if needed. Coordinate with Commercial Leads, Regional Heads and Customer Case owner.
- Responsible for the day-to-day capacity of the team. Monitor and deviate priorities within the team and escalate if necessary.
- Registration and approval of absences and holidays.
- Participate in Customer Service/Customer experience related projects
- Taking care of the daily incoming orders and calls and logging all contact moments in the CRM system.
- Customer complaint handling and an active follow-up on complaints with a problem-solving mindset.
- Primary contact point for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution for collection.
- Some more generic office tasks will be involved as well.
- Participate or lead improvement activities which will impact the customer and drive efficiency.
Coaching & performance
- Coach on team & individual development of the MBU team members
- Responsible for the Mid-Year and End-Year Performance reviews of the individual MBU team members, in cooperation with the CS Global center of excellence and Head Europe.
- Signal and escalate any negative performance or development issues.
- Advise the CS Global center of excellence and Head Europe on individual or team development/training needs.
- Advise on team bonus estimators to the CS Global center of excellence and Head Europe.
- Be both a Change agent and a CRM Champion, guiding people through change trajectories and processes.
- Work and act daily on KPI’s on key processes as defined in the SLA’s, escalate them, set up new measurements and be accountable for the KPI’s. Define root causes and initiate improvement initiatives.
- Monthly report on advanced agreed KPI’s and analyze performance data. Define areas of improvement and come up with improvement initiatives.
- Participate in monthly performance meetings with the CS Global center of excellence and Head Europe and relevant Commercial Leads/Regional Heads to discuss monthly results, improve collaboration and discuss possible mutual action points.
- Act on ad hoc reporting on request of the Customer Service Global center of excellence and Head Europe.
Requirements
- Minimum experience of 3 years in customer service and some people management
- Excellent oral and written communication skills
- Excellent computer skills (MS Office, ERP, CRM)
- Native Dutch; excellent English level
- Product & services knowledge
- Affinity with both Commercial- and Supply chain processes
- Tech & data Savvy
- Customer Centric
- Execution Driven
- Can do mentality
this is a hybrid working environment
Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Account Accelerator. You will become a pivotal part of a very vibrant and successful international team.
Responsibilities/Tasks
The Account Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Account Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.
- Making sure day-to-day operations run smoothly
- Making sure day-to-day operations run smoothly
In a nutshell, you will be supporting the account managers by:
- Handling and managing contracts and sales orders.
- Building, managing and extending relationships with Clients.
- Providing the best customer service possible
- Reaching sales goals
Every day will be different but some of your daily tasks will include:
- Preparing quotations for your regular clients
- Maintaining and updating client portfolios on the B2B Sales Portal
- Updating clients on the status of their PO’s and Projects.
- Providing the best possible service, with the clients and internal interests at heart.
- Being a solid link between sales and other departments in the company.
- Looking for new sales opportunities within the clients you service
Requirements
- You have a bachelor’s degree in a related field.
- You have 2 to 4 years of experience as part of a sales or customer service team
- You write and speak English and Dutch fluently; other languages are always a plus.
- You are proactive toward clients as well as your colleagues to provide help when and where needed.
- You have a commercial mind which thinks in Solutions.
- You are a detail-oriented person who always wants to do it right
- You have solid planning and organizational skills
- You feel comfortable within a fast-moving international environment
Additional information
- Laptop and a cell phone
- Potential to quickly grow within the company
- Complete and ongoing training from the start
- International feel in a multi-cultural team across several countries
- Opportunity to participate in an amazing adventure that starts now and hopefully never ends.
- This is a hyrbid working environment
Our client is an international company based in Almere that develops, produces and sells industrial machinery and components. As a Logistics Administrator, you will become a pivitol part of the logistics process.
Main tasks
- Booking and scheduling outbound transportation
- Administrative preparation of shipments/shipments
- Drafting export documentation and freight documentation
- Initial contact internally/externally regarding shipments/shipments
- Administrative booking of goods internally
- Invoicing orders
- Processing inventory lists
- Archiving
Requirements
- 1-2 years of work experience in a similar role
- Good command of the Dutch language in speech and writing
- Good command of the English language in speech and writing
- Problem-solving skills: you must be able to think creatively and solve problems.
- Communication skills: you must be customer-oriented and able to communicate effectively with different people.
- Planning and organizational talent: Ability to make plans and coordinate tasks
