CSR - French - Venlo

This company is a rapidly growing supplier of communication and logistics services with branches in Abcoude, Venlo and Venray. Our client is one of Europe's leading international media groups. With some 85,000 employees, they operate in the fields of publishing, entertainment, television, newspapers/magazines and new media and services.

You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such.

The Corporate Client Support Representative will be responsible for the answering and processing of questions and responses from our European clients by telephone and e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

 Daily Duties:

* Handle queries from commercial clients received via email/phone/fax, independently and responsibly

* Analyse query to be able to understand best possible solution

* Manage relationship with the Client to ensure positive perception of the bank is not diminished

* Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries

* Understand financial nature of queries and respond on an adequate level of professionalism

* Prioritise issues and maintain quality of service offered despite of the high level of pressure

* Manage different systems at the same time to be able to search for the information required in a speedy manner

* Accurately log cases in the CRM system making complete use of all possibilities given by the system and while talking to the Client

* Contribute to maintaining SL in the agreed targets

 Your qualities:

* Good communication skills

* A clear and friendly (telephone) voice

* Accurate

* Congenial / team spirit

* Client and service-oriented

* Excellent communication skills (native or near-native), both written and oral in the following language:  French

* Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer

 Basic Skills:

* Ability to use the phone system

* Keyboarding skills

* Availability to stay long term (1 year minimum)

* Flexible with regards to shifts

* Flexible with regards to change in procedures

* Ability to work in a multi-cultural environment

* Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc)

* Generic professional skills (punctuality, discipline, manners, politeness, appearance

For all vacancies it is essential that you have a fluent spoken and written level of the English language. We also welcome applications from abroad. If your application is successful, we will assist you in finding accommodation in The Netherlands.

Please note that only candidates with a valid work permit for the Netherlands will be considered.

We will be looking forward to receiving your CV, preferably through our website:

www.abroad-experience.com/cv

You can also call us:

Amersfoort: +31 (0)33 479 3095

Amsterdam: +31 (0)20 584 8565

The Hague: +31 (0)70 388 7444

or send an email to:

abroad@abroad-experience.com