Internal Sales representative- German + French

This company is a global leader in pressure-sensitive technology and innovative self-adhesive solutions for consumer products and label materials.

Company

Founded in 1935, this company is a global leader in pressure-sensitive technology and innovative self-adhesive solutions for consumer products and label materials. This company develops, manufactures and markets a wide range of products for consumer and industrial markets, including peel-and-stick postage stamps, battery labels, reflective highway safety products, automated retail tag and labelling systems, and specialty tapes and chemicals.

Key Responsibilities           

- Being the central service centre for the assigned customer base

- Driving the offset and screen business from inside.

- Operating in tandem with the field representatives in the region.

- Meeting the sales, productivity and personal targets set by the team leader.

- Assisting front office and or back office staff when requested.

- Handle inbound and outbound customer calls

- Prepare, keep record of and follow up quotations within 24 hours.

- Handle and monitor 'technical requests' that need attention of other functional departments in the organization through the ticketing system and ensure that answers will be provided the same day.

- Handle, monitor and follow up requests from customers concerning invoices, credit Notes and other related issues.

- Monitor the complaint handling process and ensure that the complaints are handled within the guidelines of our complaint policy.

- Ensure that customer price lists are up to date and available in hard or electronic copy to the customer the field representation as well in the systems (Tolas, Graphcom).

- Handle, keep record, submit and confirm in writing, special price requests to customers within the guidelines set by sales/marketing.

- Inform customers timely on product changes, price changes, service policy changes etc. when initiated by the company.

- Monitor and inform timely customers about changes in scheduled delivery dates

- Have daily contact with your tandem field representative and give him/her a complete update on the daily events.

- Report omissions, issues or other aspects that can be seen as 'blockers' for effective and efficient execution of your core tasks and responsibilities to your team leader.

- Prepare, keep record of and have sample requests executed by the back office staff.

- Implement and execute sales actions and sales campaigns to proactively increase sales.

Social interaction:

Customers, prospects, sales representatives, back office staff , front office team and other functional departments

Requirements

- Fluent German and French language skills. Good knowledge of the English language. Dutch language is preferably.

- Commercial education is a pré.

- Possession of very good social, commercial and communicative skills.

- Interdependent team worker.

- Experience in maintaining and expanding customer relations.

- Familiar with trading culture.

- Knowledge of Lotus Notes and MS Office is preferred

- Flexible and positive working attitude.

For all vacancies it is essential that you have a fluent spoken and written level of the English language. We also welcome applications from abroad. If your application is successful, we will assist you in finding accommodation in The Netherlands.

Please note that only candidates with a valid work permit for the Netherlands will be considered.

We will be looking forward to receiving your CV, preferably through our website:

www.abroad-experience.com/cv

You can also call us:

Amersfoort: +31 (0)33 479 3095

Amsterdam: +31 (0)20 584 8565

The Hague: +31 (0)70 388 7444

or send an email to:

abroad@abroad-experience.com