Customer Order Management Rep – Dutch & English – Rotterdam

This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.


Requirements

  • Business fluent speaking and writing skills in English and Dutch
  • Additional European language proficiency is a plus
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience is required
  • Proven customer-centric mentality with strong attention to detail

Customer Account Representative – Spanish- Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Spanish & English as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Spanish is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Customer Service – Polish and Czech – North Limburg

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Main Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office and administrative tasks will be involved as well
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • You speak Polish and Czech fluently; fluent English skills are required
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive and a pro-active personality
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Renewals Analyst Dutch & French – Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Dutch & French as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Dutch and French is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Commercial Lead – French & German – Utrecht

Main Tasks

For this international client, we are looking for a French & German speaking Commercial Lead who is eager to assist existing customers, provide quality customer support and arrange flowless order management. In time, you will also be responsible for developing customer sales campaigns, drive revenue and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping to better understand their needs, develop product forecast models and deliver a strong overall customer experience.

 

  • Owning the entire customer experience, collecting payments, and coordinating order management and logistics.
  • Directing customer order forecasts to ensure assigned customer segment meets projections.
  • Optimizing service levels to ensure a strong customer experience.
  • Expanding revenue within assigned customer segment through multi-faceted engagements, including face to face, phone, and web-based platforms (email, IM, etc.).
  • Strengthening customer relationships by providing high quality support.
  • Utilizing CRM, ERP and other platforms to capture customer-related data and daily activities.

 

Requirements

  • Completed Bachelor’s Degree in Technology
  • 1-3 years of relevant customer / sales support experience.
  • Entrepreneurial spirit with strong adaptability, creativity and drive to succeed
  • Strong team player; motivated and extremely customer centric
  • Analytical and problem-solving ability
  • Strong verbal and written communication skills
  • Experience in customer account management or customer service
  • French fluency is required

 

 

Customer Service Associate – German – Amersfoort

For one of our international clients in the Utrecht area, we are looking for a fluent German speaking Customer Service Associate.

The Customer Service Associate is responsible for providing exceptional customer service to our client’s international distributors and customers. You will interact daily with important customers, therefore it is important to represent the company and the customer service philosophy with the utmost integrity.

Main Tasks

  • Responsible for accurately and timeously informing clients regarding products and sales promotions.
  • Responsible for smooth and accurate processing of customer orders and handling of international queries.
  • Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
  • Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
  • Responsible for supporting Sales Reps in upselling new products in a proactive manner.
  • Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
  • Complies with company policies and procedures.
  • Performs other responsibilities/duties that may be assigned.

Requirements

  • 2-3 years experience in customer service and/or customer account management
  • Must be native or very fluent in German
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player

Customer Service Representative – German – North Limburg

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

 

Main Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

 

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • German is your first language; fluent English skills
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Service Associate – French – Amersfoort

Responsibilities/Tasks:

  • Responsible for accurately and timeously informing clients regarding products and sales promotions.
  • Responsible for smooth and accurate processing of customer orders and handling of international queries.
  • Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
  • Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
  • Responsible for supporting Sales Reps in upselling new products in a proactive manner.
  • Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
  • Complies with company policies and procedures.
  • Performs other responsibilities/duties that may be assigned.

Requirements:

  • 2-3 years experience in customer service and/or customer account management
  • Must be native or very fluent in French
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player

Customer Contact Representative – Danish – Amsterdam

Our international client, with their offices in Amsterdam, is looking for a proactive and self-motivated Customer Support tourism representative. You will communicate extensively with global consumers who are travelling, and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
  • You give website assistance to customers
  • You give information to customers on fares, availability and schedules.
  • You recognize sales leads and acts upon them.
  • You explain advantages of company’s services over competitors and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO)
  • Danish business fluency and fluent English language skills -both written and spoken
  • Empathic and Service minded
  • Willing to go the extra mile to exceed customers’ expectations
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable; or work experience in travel industry
  • Team player, but also able to work independently
  • Flexibility regarding working hours (weekend shifts)
  • Start date would be on the 7th or 14th of April