Customer Service Administrator – Polish – North Limburg

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Main Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office and administrative tasks will be involved as well
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Polish is your first language; fluent English skills and a 3rd fluent language is required
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive and a pro-active personality
  • Available 20 hours/week for customer service tasks (working hours between 8.00 am and 6.00 pm) and you could make this a full-time position by working 20 hours/week in back office support
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Order Processor – Dutch – Amersfoort

Our international client who are a global leader in technology are looking for a new addition to their dynamic team based in Amersfoort. The position of Dutch Order Processor is a position that is responsible for all domestic and international orders for the Dutch speaking region. This person will be interacting with different departments within the company from Sales, Operations to Accounting and be the first point of contact with the customers regarding the order status.

Main Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Native level of Dutch language skills. Other EU languages will be a plus
  • Experience with the Dutch speaking business market is considered important
  • Detail oriented
  • Ability to multitask
  • Determine priorities
  • Work efficiently with little supervision
  • Have a sense of urgency when handling issues

Customer Service Representative German- Dutch – Heerlen

For one of our international clients in the Heerlen area, we are looking for a Customer Service Representative with technical affinity or experience.

The Customer Service Representative will deliver superior customer service via phone and e-mail to our existing client base. Deliver excellent customer service while increasing customer satisfaction, enhancing business relations and delivering expert problem resolution. Investigate customer needs and devise methods to improve the overall effectiveness between customers, both internal and external.

Main Tasks :

  • Cooperation and proper communication with multiple account managers and distributors within a certain region in the commercial and administrative field
  • acceptance, analysis, and assessment of customer orders for completeness of data
  • responsible for the follow-up of the entire order process from PO to shipment
  • correct implementation and follow-up of specific customer agreements
  • doublechecking and administrative handling of rebate requests done by sales (contribution calculator)
  • monitoring the order pattern and paper consumption development of the distributors assigned to you and, where necessary, taking action towards the account manager and / or distributor
  • correct registration of paper prices on distributor & end-user level
  • follow-up of outstanding payments that are substantively beyond the assessment of the Finance department
  • take the necessary actions to issue credit notes if needed
  • ensure correct registration of all administrative tasks in the ERP system
  • continuous optimization of procedures and working methods

Requirements :

  • HBO degree and a clear affinity with customer service and supply chain topics
  • several years of work experience in a customer service department within an international company
  • very good command of the Dutch, English and German language
  • excellent knowledge of MS Office (Outlook, Excel, Word)
  • familiar with an ERP system (preferably SAP)
  • stress resistant and can deal with deadlines
  • able to work accurately and systematically
  • proactive and result-oriented attitude
  • communicatively proficient
  • no 9 to 5 mentality
  • team player

Customer Support Representative – German – Amersfoort

 

The position of Customer support is a sales and support position within a technical environment handling sales and general technical issues.

Are you an experienced Customer Support Professional in a Business to Business environment with excellent verbal and written communication skills in German and English? Our client in Amersfoort is an international company in leading technology worldwide and looking for a motivated, sales driven and technically oriented person to join their team.

Main Tasks

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all the products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Coordinate the attendees and participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

Requirements

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • German is your first language with excellent verbal and written communication skills and fluent English skills
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment

Customer Support Engineer – German – The Hague

 

As a German Customer Support Engineer, you are part of the international Support Team that deals with the German-speaking community. You will answer a wide range of customer inquiries about games, and community-related matters and thus helping to improve our customers’ satisfaction. The Customer Support Engineer is active in chats, answers the phone, and takes care of incoming support tickets by mail and through various social networks.

 

Main Tasks

  • Ensure all inbound player inquiries are handled in time of our SLA.
  • Maintaining solid player relationships by handling questions and concerns with speed and friendliness.
  • Follow up with customers to ensure technical issues have been resolved.
  • Identifying and escalating (real-time) incidents within the games or the community.
  • Contribute to issue deflection initiatives such as self-help tools to improve player experience.
  • Actively engaging with players in game-chat while maintaining a friendly environment (moderation).
  • Analyze, confirm and report malfunctions within the games or on the platform.
  • Providing Web Care Support on Social Media and App Reviews.
  • Weekly Reporting on user pain, feedback and operational incidents.
  • Assisting with German Localisation and participating with Community Events such as live shows (Q&A, Bingo, Give Aways).

 

Requirements

  • Bachelor’s Degree in Communications or a related field or equivalent work experience.
  • Native German speaker and fluent in English (any additional language is a plus).
  • A passion for video games and communities.
  • A high-level empathy and strong customer focus.
  • Well-versed in chat, phone support, and email etiquette with attention to detail.
  • Comfortable with digital technologies such as gaming apps, mobile devices, hardware, and software.
  • A keen skill for multi-tasking along with excellent problem-solving skills
  • The ability to handle complaints in busy situations while maintaining a positive mindset.
  • Flexible availability to work 40 hours/week.
  • At least one evening per week and one-weekend shift per month is mandatory.
  • Awareness of social casino and casual games will be considered as a merit.

 

After Sales Service Coordinator – German – Rotterdam

The Customer Operations team is taking care of all requests coming in from customers (B2B & B2C) throughout the EMEA region. Whether they shop in stores or online, this teams ensures a high-quality service and an excellent customer journey. In this role you are mainly responsible for the requests coming in through stores and other partners and customer service is mostly taking care of our online requests.

The After Sales Service Coordinator position will be dealing with external and internal customer questions by phone or email for the German market.

Teamwork is very important and taking own initiative to assist other colleagues within whole team is highly appreciated. The ideal person we are looking for has native German language skills and passionate about customer care with a proactive and service minded attitude.

Main Tasks:

  • Contact person for partners (mainly stores) in Germany, dealing all requests by phone, email and WhatsApp. Requests also include order entry, handling of complaints, and special projects.
  • Order book management by analyzing the order status, availability and ensuring on time deliveries.
  • Providing partners with product information.
  • Support internal departments, such as accounts receivable and marketing.
  • Monitoring current processes, identify gaps and make innovative improvement suggestions.
  • Responsible for excellent service level towards the customers, internal and external.
  • Assist other B2B or B2C colleagues when needed.
  • Go above and beyond in service ensuring an outstanding shopping and brand experience.
  • Communicate issues and suggestions based on customer feedback to other team members.

Requirements:

  • (Higher) professional education or equivalent experience.
  • Passion for customer care with a proactive and service minded attitude.
  • Language skills: German on a (near) native level written & spoken and English on professional level.
  • Strong listening and communication skills.
  • Great team player skills and support your colleagues by offering unsolicited help.
  • Must be detail oriented, flexible and a quick learner.
  • Self-motivated, shows initiative and able to solve problems with high energy and a positive attitude.
  • Multitask, proactive and X-functional/discipline attitude.
  • Experience within a similar customer care position.
  • Experience working with ERP system (SAP) is an advantage.
  • Proficient in MS Office functions preferred.

Customer Service Representative – German – North Limburg

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Main Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • German is your first language; fluent English skills
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Service Agent – Swedish/Norwegian – Amsterdam

Our international client is looking for a proactive and self-motivated Customer Support Representative with Swedish and/or Norwegian language skills, to work at their offices based in the heart of Amsterdam. You will communicate extensively with global consumers who are travelling, with agencies and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
  • You give website assistance to customers
  • You give information to customers on fares, availability and schedules.
  • You recognize sales leads and acts upon them.
  • You explain advantages of company’s services over competitors and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO)
  • Swedish/Norwegian is your first language and fluent English language skills are required -both written and spoken
  • Empathic and a quick problem solver
  • Willing to go the extra mile to exceed customers’ expectations
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable; or work experience in travel industry
  • Team player, but also able to work independently
  • Flexibility regarding working hours
  • You feel comfortable with working with (more complex) computer systems
  • Start on the 17th of January 2022