Order Processor -Dutch- Amersfoort

Our client is an international electronics company, they are looking for an order processor.

Within the position of Order Processor you will be responsible for all domestic and international orders for the Benelux and Nordics region. You will be interacting with different departments within the company from Sales, Operations to Accounting and be in contact with our customers regarding the order status You will be the (first) point of contact for all customer related questions. You will be responsible for the order flow and therefore you know the importance of getting ship dates, lead times and orders back to the customer and Sales department in a timely manner.

Responsibilities/Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Fluent level of Dutch and fluent English skills and excellent communication skills
  • Good computer skills
  • Detail oriented
  • Able to multitask
  • Determine priorities
  • Flexible
  • Work efficiently with little supervision and in a team environment
  • Have a sense of urgency when handling issues

This is a hybrid working environment.

Customer Service -German – Rotterdam

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements

Responsibilities/Tasks

Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?

  • Ensure the CS team solves 95% of the customer issues.
  • Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
  • Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
  • Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
  • Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
  • Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues

In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.

Requirements

  • Have work experience in the field of a customer service;
  • Have affinity with health and nutritional supplements;
  • Are communicative and service-oriented;
  • Are commercial savvy, flexible, stress-resistant and problem-solving;
  • Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.
  • Are fluent in the German langauage

This is a hybrid working environment

Customer Service Benelux – Dutch – Venray area

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well.
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Dutcg native or near-native language skills; English excellent
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive, hands-on and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Service Representative – Italian – Venray area

The Customer Service Representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well.
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Italian native or near-native language skills; English excellent
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive, hands-on and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Service Representative – German- Venray area

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience. This is a Hybrid working environment.

Responsibilities/Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well.
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Fleuncy in the German (C1, C2) and English excellent
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive, hands-on and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Support Associate – UK Markets – Amersfoort

Our international client who are leaders in the world of leading technology are searching for an excellent Customer Support Representative for their UK markets.

The successful candidate will be detail oriented, be able to multitask, be proactive, have good computer skills and be open to learning new processes. This job also demands flexibility, reliability, ability to prioritise and the skills to interact with people at all levels and in a team environment.

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

Responsibilities/Tasks

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all company products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

Requirements

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • Native-level English speaker with excellent verbal and written communication skills
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment

This is a hybrid working environment.

Customer Service Team Lead – Dutch – Venray area

Our client is an international Company in Venray area.

This team lead role is an operational function within Customer Service, leading a small team responsible for the Benelux and some other markets.

Responsibilities

  • You will coach and challenge the MBU team to work on constructive measurements, actions, and ideas for improvement. Expanding partner agreements, initiatives for new measurements and in the role of MBU leader you will be held accountable for these activities.
  • Monitor and prioritize day-to-day work and responsibilities within the team.
  • First point of contact for escalations within your team in cooperation with other MBU leads and the CS Global center of excellence and Head Europe.
  • Onboarding of new members of your Team on tools, processes and activities.
  • Approve/decline credit limit releases based on the approved process.
  • Monitor the orderbooks and make sure they reflect the daily reality and right status, especially related to month end closure.
  • Approval on cases-credit notes in line with the company’s line of approval.
  • Participate in (case) meetings; discuss and escalate case statuses if needed. Coordinate with Commercial Leads, Regional Heads and Customer Case owner.
  • Responsible for the day-to-day capacity of the team. Monitor and deviate priorities within the team and escalate if necessary.
  • Registration and approval of absences and holidays.
  • Participate in Customer Service/Customer experience related projects
  • Taking care of the daily incoming orders and calls and logging all contact moments in the CRM system.
  • Customer complaint handling and an active follow-up on complaints with a problem-solving mindset.
  • Primary contact point for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution for collection.
  • Some more generic office tasks will be involved as well.
  • Participate or lead improvement activities which will impact the customer and drive efficiency.

Coaching & performance

  • Coach on team & individual development of the MBU team members
  • Responsible for the Mid-Year and End-Year Performance reviews of the individual MBU team members, in cooperation with the CS Global center of excellence and Head Europe.
  • Signal and escalate any negative performance or development issues.
  • Advise the CS Global center of excellence and Head Europe on individual or team development/training needs.
  • Advise on team bonus estimators to the CS Global center of excellence and Head Europe.
  • Be both a Change agent and a CRM Champion, guiding people through change trajectories and processes.
  • Work and act daily on KPI’s on key processes as defined in the SLA’s, escalate them, set up new measurements and be accountable for the KPI’s. Define root causes and initiate improvement initiatives.
  • Monthly report on advanced agreed KPI’s and analyze performance data. Define areas of improvement and come up with improvement initiatives.
  • Participate in monthly performance meetings with the CS Global center of excellence and Head Europe and relevant Commercial Leads/Regional Heads to discuss monthly results, improve collaboration and discuss possible mutual action points.
  • Act on ad hoc reporting on request of the Customer Service Global center of excellence and Head Europe.

Requirements

  • Minimum experience of 3 years in customer service and some people management
  • Excellent oral and written communication skills
  • Excellent computer skills (MS Office, ERP, CRM)
  • Native Dutch; excellent English level
  • Product & services knowledge
  • Affinity with both Commercial- and Supply chain processes
  • Tech & data Savvy
  • Customer Centric
  • Execution Driven
  • Can do mentality

this is a hybrid working environment

Sales Accelerator – English – Nijmegen

Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.

Responsibilities/Tasks

The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.

  • Making sure day-to-day operations run smoothly
  • Making sure day-to-day operations run smoothly

In a nutshell, you will be supporting the account managers by:

  • Handling and managing contracts
  • Handling and managing sales orders
  • Building and managing relationships with clients
  • Providing the best customer service possible
  • Helping them reach sales goals

Every day will be different but some of your daily tasks will include:

  • You identify customers’ needs and map these against the entire hardware and services portfolio
  • You work on building or maintaining relationships with clients
  • You enter sales and purchase orders in the ERP tool
  • You elaborate sales proposals based on customers’ requests for products and/or services
  • You onboard new clients (e.g. adding the company information to our internal ERP tools)
  • You act as the liaison between the customer and internal departments
  • You follow sales operations processes and make suggestions for improvement

Requirements

  • You have a bachelor’s degree in a related field
  • You have 2 to 4 years of experience as part of a sales or customer service team
  • You write and speak English fluently. Other languages are always a plus
  • You are proactive (toward clients and your colleagues) to provide help when and where needed
  • You are business and solutions-minded
  • You are detail-oriented and strive to do things right
  • You have solid planning and organizational skills
  • You feel comfortable within a fast-moving international environment

Client Specialist – French – Amsterdam area

You will be the internal point of contact for customers and works closely with Sales, Finance, Purchasing and Supply Chain Department building and maintaining relationship with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of any customer requests incl. price calculations, quotes, tenders, sample requests, technical inquiries, trial orders and responding in a timely manner

  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of products

  • Documenting and logging customer complaints

  • Responsible for administration of Customer Master Data in ERP and CRM tool

  • Ability to create technical documentation using an internal tool

  • Support and help sales in developing customers, support other projects as assigned by manager

  • Collaborating with production, marketing- and sales team to enhance customer services

  • Identifying customer needs and taking proactive steps to maintain positive experiences

  • Analyse customer feedback and turn into action where applicable

  • Tracking customer experience across online and offline channels

Requirements

  • Proficiency in MS Office, ERP-systems and CRM software (knowledge of Salesforce is an advantage)

  • Excellent interpersonal skills and a client-centred approach

  • Ability to work independently

  • Great organizational and time management abilities

  • Excellent administrative skills

  • Superb communication, collaboration and problem-solving skills

  • Fluent in English and French, any additional language welcome

  • Hand’s on mentality and stress resistance

  • Approachable for internal as well as external customers

  • Good listening and empathy skills. Strong sense of applying scientific methodology to a business environment.