Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Dutcg native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The Customer Service Representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Italian native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the German market.
Responsibilities/Tasks
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.
As a Customer Care Agent, you are the “voice” and first point of contact for the company. Your duties include, but are not limited to, handling reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.)
- Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication
- Contributing to the general success of the company by engaging in internal improvement projects/meetings
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
Requirements
- Eagerness to learn about the company’s products and their specifications.
- Great interpersonal and relationship-building skills.
- Capable of working well alone as well as in a team
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
- Customer service experience and a service-oriented attitude
- Some B2B sales experience is beneficial
- HBO level of education
- Native or near native German, business fluent English skills and an additional language on top would be ideal.
For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the German market.
Responsibilities/Tasks
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.
As a Customer Care Agent, you are the “voice” and first point of contact for the company. Your duties include, but are not limited to, handling reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.)
- Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication
- Contributing to the general success of the company by engaging in internal improvement projects/meetings
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
Requirements
- Eagerness to learn about the company’s products and their specifications.
- Great interpersonal and relationship-building skills.
- Capable of working well alone as well as in a team
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
- Customer service experience and a service-oriented attitude
- Some B2B sales experience is beneficial
- HBO level of education
- Native or near native German, business fluent English skills and an additional language on top would be ideal.
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience. This is a Hybrid working environment.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Fleuncy in the German (C1, C2) and English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
Our international client, with their offices in Amsterdam, is looking for a proactive and self-motivated Customer Support tourism representative. You will communicate extensively with global consumers who are travelling, and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.
Main Tasks
- You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
- You give website assistance to customers
- You give information to customers on fares, availability and schedules.
- You recognize sales leads and acts upon them.
- You explain advantages of company’s services over competitors and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
- Provide feedback to the company about the use of their website and suggest improvements.
Requirements
- Professional secondary education (MBO)
- Danish business fluency and fluent English language skills -both written and spoken
- Empathic and Service minded
- Willing to go the extra mile to exceed customers’ expectations
- Proactive in sharing ideas to improve efficiency and customer satisfaction
- Previous customer service experience is preferable; or work experience in travel industry
- Team player, but also able to work independently
- Flexibility regarding working hours (weekend shifts)
Our client is an international compnay specialised in SaaS solutions for global business
This role is perfect for someone at the beginning of their career, who is eager to gain experience working with customers, renewing maintenance contracts, and highlighting product value to boost revenue through upselling and cross-selling. Additionally, you’ll provide support and guidance to clients. Proficiency in both Dutch and English is essential.
Main Tasks
- Initiate successful renewals, upsells, cross-sells, referrals and transfer new business leads.
- Reconcile orders against contractual terms, guaranteeing accurate pricing and license configuration.
- Handle orders to ensure accurate billing.
- Track customer activity from prospect to deal closure in the pipeline.
- Maintain an updated sales forecast in SalesForce
- Handle customer inquiries, enhancing product awareness and resolving issues.
- Collaborate with Sales, Tech Support, Finance, and product teams to ensure customer satisfaction.
Requirements
- Proficiency in Dutch and English
- Excel and numerical skills.
- Goal-oriented mindset, prioritizing customer satisfaction and eager to learn.
- Excellent verbal and written communication and the ability to offer guidance.
- Team player mentality.
- Attention to detail
- Some experience in working with customers or managing contract renewals, sales operations, or accounts.
- Background in technology, business, or related fields.
Our client is an international Company in Venray area.
This team lead role is an operational function within Customer Service, leading a small team responsible for the Benelux and some other markets.
Responsibilities
- You will coach and challenge the MBU team to work on constructive measurements, actions, and ideas for improvement. Expanding partner agreements, initiatives for new measurements and in the role of MBU leader you will be held accountable for these activities.
- Monitor and prioritize day-to-day work and responsibilities within the team.
- First point of contact for escalations within your team in cooperation with other MBU leads and the CS Global center of excellence and Head Europe.
- Onboarding of new members of your Team on tools, processes and activities.
- Approve/decline credit limit releases based on the approved process.
- Monitor the orderbooks and make sure they reflect the daily reality and right status, especially related to month end closure.
- Approval on cases-credit notes in line with the company’s line of approval.
- Participate in (case) meetings; discuss and escalate case statuses if needed. Coordinate with Commercial Leads, Regional Heads and Customer Case owner.
- Responsible for the day-to-day capacity of the team. Monitor and deviate priorities within the team and escalate if necessary.
- Registration and approval of absences and holidays.
- Participate in Customer Service/Customer experience related projects
- Taking care of the daily incoming orders and calls and logging all contact moments in the CRM system.
- Customer complaint handling and an active follow-up on complaints with a problem-solving mindset.
- Primary contact point for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution for collection.
- Some more generic office tasks will be involved as well.
- Participate or lead improvement activities which will impact the customer and drive efficiency.
Coaching & performance
- Coach on team & individual development of the MBU team members
- Responsible for the Mid-Year and End-Year Performance reviews of the individual MBU team members, in cooperation with the CS Global center of excellence and Head Europe.
- Signal and escalate any negative performance or development issues.
- Advise the CS Global center of excellence and Head Europe on individual or team development/training needs.
- Advise on team bonus estimators to the CS Global center of excellence and Head Europe.
- Be both a Change agent and a CRM Champion, guiding people through change trajectories and processes.
- Work and act daily on KPI’s on key processes as defined in the SLA’s, escalate them, set up new measurements and be accountable for the KPI’s. Define root causes and initiate improvement initiatives.
- Monthly report on advanced agreed KPI’s and analyze performance data. Define areas of improvement and come up with improvement initiatives.
- Participate in monthly performance meetings with the CS Global center of excellence and Head Europe and relevant Commercial Leads/Regional Heads to discuss monthly results, improve collaboration and discuss possible mutual action points.
- Act on ad hoc reporting on request of the Customer Service Global center of excellence and Head Europe.
Requirements
- Minimum experience of 3 years in customer service and some people management
- Excellent oral and written communication skills
- Excellent computer skills (MS Office, ERP, CRM)
- Native Dutch; excellent English level
- Product & services knowledge
- Affinity with both Commercial- and Supply chain processes
- Tech & data Savvy
- Customer Centric
- Execution Driven
- Can do mentality
this is a hybrid working environment
Our client is an international leader in global IT field. They are looking for a self-motivated, proactive go getter to work as their Sales Accelerator. You will become a pivotal part of a very vibrant and successful international team.
Responsibilities/Tasks
The Sales Accelerator ensures smooth and efficient day-to-day operations by offering administrative and organizational support. The Sales Accelerator is responsible for aligning the daily operations internally across departments and handling customer contact when needed.
- Making sure day-to-day operations run smoothly
In a nutshell, you will be supporting the account managers by:
- Handling and managing contracts
- Handling and managing sales orders
- Building and managing relationships with clients
- Providing the best customer service possible
- Helping them reach sales goals
Every day will be different but some of your daily tasks will include:
- You identify customers’ needs and map these against the entire hardware and services portfolio
- You work on building or maintaining relationships with clients
- You enter sales and purchase orders in the ERP tool
- You elaborate sales proposals based on customers’ requests for products and/or services
- You onboard new clients (e.g. adding the company information to our internal ERP tools)
- You act as the liaison between the customer and internal departments
- You follow sales operations processes and make suggestions for improvement
Requirements
- You have a bachelor’s degree in a related field
- You have 2 to 4 years of experience as part of a sales or customer service team
- You write and speak English fluently. Other languages are always a plus
- You are proactive (toward clients and your colleagues) to provide help when and where needed
- You are business and solutions-minded
- You are detail-oriented and strive to do things right
- You have solid planning and organizational skills
- You feel comfortable within a fast-moving international environment
You will be the internal point of contact for customers and works closely with Sales, Finance, Purchasing and Supply Chain Department building and maintaining relationship with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.
Responsibilities/Tasks
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Overall responsibility for processing and tracking of any customer requests incl. price calculations, quotes, tenders, sample requests, technical inquiries, trial orders and responding in a timely manner
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Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of products
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Documenting and logging customer complaints
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Responsible for administration of Customer Master Data in ERP and CRM tool
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Ability to create technical documentation using an internal tool
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Support and help sales in developing customers, support other projects as assigned by manager
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Collaborating with production, marketing- and sales team to enhance customer services
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Identifying customer needs and taking proactive steps to maintain positive experiences
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Analyse customer feedback and turn into action where applicable
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Tracking customer experience across online and offline channels
Requirements
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Proficiency in MS Office, ERP-systems and CRM software (knowledge of Salesforce is an advantage)
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Excellent interpersonal skills and a client-centred approach
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Ability to work independently
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Great organizational and time management abilities
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Excellent administrative skills
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Superb communication, collaboration and problem-solving skills
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Fluent in English and French, any additional language welcome
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Hand’s on mentality and stress resistance
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Approachable for internal as well as external customers
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Good listening and empathy skills. Strong sense of applying scientific methodology to a business environment.
