HR & Operations Manager – Dutch / English – Rotterdam

As a People Experience & Operations Manager in The Netherlands, you can join the company and help them propelling business forward. The People team is tasked with one of the company’s most important goals: preserving and driving the company’s culture of invention, agility, collaboration, and shared, celebrated success. We’re currently looking for a seasoned People Experience & Operations Manager to join the EMEA team. You have a passion for people, operational excellence, and are business-minded. You will deliver an exceptional employee experience for the employees who reside in the Netherlands, Ireland, The UK, Germany, and few other countries. While this role will have a regional focus, there will also be times when you will be involved in global projects. If you thrive in an “all hands-on deck” and fast-paced environment, love solving people’s problems, and can pivot quickly, this is the role for you!

Main Tasks:

  • Lead a small but diverse team of people experience partners.
  • Oversee the portfolio of local benefits, making sure we stay competitive on the market, and relevant for the needs of the employees.
  • Create, implement, and deliver the regional corporate social responsibility (CSR) strategy and activities aligned with the CSR framework.
  • Partner with the regional leadership team on strategizing and delivering programs and initiatives to increase employee engagement and sense of belonging.
  • Implement the company’s People strategy into the region, including global policies and procedures while ensuring business simplicity, employee engagement and legal compliance
  • Acts as the main point of contact for employees and managers on regional questions and issues
  • Responsible for driving excellence in employee experiences – onboarding, life events, exit and stay interviews, lunch and learns, volunteering, etc. Creates regional action plans based on engagement results to address employee experience challenges.
  • Actively participate on the regional side when other companies are acquired. This may include but is not limited to the creation of offer letters, onboarding/offboarding meetings, providing on the ground support, and ordering employer branding materials.
  • In partnership with legal, responsible for resolving complex employee relations cases including terminations; able to track, report, and analyze case trends to recommend programs/initiatives to address common themes.
  • Facilitate different types of training for the region such as career conversations, compensation training, new manager assimilations, leadership development courses.

Requirements:

  • You have solid HR generalist/business partner experience preferably in a complex, multinational organization. Ideally, we’d like you to have experience leading and developing people.
  • You are fluent in English. Good level of Dutch is highly preferred.
  • You have a very good understanding of the Dutch labor legislation. Knowledge of UK/Irish/French/German labor legislation is highly preferred and would give you a strong advantage.
  • You enjoy building partnerships with managers, employees, and the rest of your HC peers
  • You strive for excellence in operations (management of process and programs, champion continuous improvement, and drive results)
  • You can align analysis and strategy
  • High customer orientation & results achievement with strong business acumen
  • You have very good attention to details
  • You are an advanced MS Office user

HR Generalist – Dutch / English – Rotterdam

The HR team in this company is tasked with one of the company’s most important goals: preserving and driving culture of invention, agility, collaboration, and shared, celebrated success. In this role, you will drive a stellar employee experience across the EMEA region. As part of a high-energy, global collaborative team with a flexible approach to anticipating and addressing our customer’s needs, you will consult with management while acting as an employee champion and change catalyst for both day-to-day and global programs for about 500 of our top talent.

If you thrive in an “all hands-on deck” environment, love solving people’s problems, and can pivot quickly, we want to chat with you!

Main Tasks

  • Partnering with local managers and the global People team to roll out all key people processes in the region (compensation, benefits, development programs, etc.).
  • Being the local point of contact for both managers and employees when it comes to any people-related topic
  • Building and improving various local processes, policies, and guidelines related to people
  • Maintaining an in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance; partnering with legal department as needed/required
  • Consulting with managers and providing guidance and coaching when appropriate. Partnering with them on employee relation cases to address growth plans and performance issues
  • Working with Finance, Accounting, Legal, Procurement, Facilities, and IT on local cross-team projects and policies
  • Actively support the integration process of newly acquired companies
  • Managing the portfolio of local benefits, making sure we stay competitive on the market, and relevant for the needs of the employees
  • Owning the employee onboarding and offboarding process
  • Working with external partners on building a corporate socially responsible workforce and culture, based on the Corporate Sustainability program.
  • Organizing various internal events ranging from team buildings, parties, open doors initiatives, and many more to keep sustaining our employer brand
  • Oversee and manage the local pages for employees in the region on the company intranet
  • Working with Workday – responding to questions from employees, processing business requests, ensuring data integrity from a local perspective
  • Working with the global Centers of Expertise to ensure global programs are presented to local employees
  • Continually innovate and bring forward new actionable ideas to engage the employees and build brand image

Requirements

  • You have an extensive generalist HR experience, preferably in a complex, multinational organization
  • You are fluent English and Dutch
  • You have a very good understanding of the Dutch labor legislation (knowledge of UK, French/German labor legislation would be an advantage)
  • You enjoy building partnerships with managers, employees, and the rest of your People team peers
  • You strive for excellence in operations (management of process and programs, champion continuous improvement and drive results)
  • You can align analysis and strategy
  • High customer orientation & results achievement with strong business acumen
  • You have very good attention to details
  • You are an advanced MS Office user

HR Advisor – English – Utrecht

Responsibilities/Tasks

The HR Advisor is responsible to promote a positive work environment founded on core values and ethics and in accordance with organizational objectives, principles, and best practices within local environments as well as a global perspective. The Advisor is expected to serve as first point of contact to support staff members in any location and is expected to support staff life cycle processes and administration that contribute to the growth and satisfaction of staff members across the organization and are aligned with organizational objectives. The Advisor works closely with staff and managers to deliver initiatives and support culture, talent acquisition, onboarding, performance management, training and development, compensation and payroll, absence management and occupational health, and offboarding.

The Advisor is also responsible for maintaining, developing, and aligning People & Culture systems and processes to meet changing requirements across the company. The HR Advisor is further expected to proactively contribute to continuous improvement efforts within the Unit.

Specific responsibilities

  • Contribute to and support global cultural and sustainability initiatives, including Equality, Diversity, & Inclusion activities, working with the Unit and the Culture Club.
  • Serve as a resource to staff on policy, process, and employment contract related questions.
  • Lead or contribute in the recruitment and hiring of staff; working with the hiring manager, posting vacancies, reviewing resumes, communicating with candidates, scheduling interviews, preparing information packets for interviewing panel members, facilitating interviews, negotiating contracts; proactively communicating with internal and external stakeholders related to the recruiting progress.
  • Manage staff life cycle and administration, including timekeeping and payroll, benefits, leaves, and contracts, by maintaining and updating Unit systems to ensure data accuracy and reporting are optimal.
  • Lead or contribute to on/off-boarding processes, including orientations and exit interviews, equipment, trainings, documentation, and P&C-managed orientation schedules, working with hiring managers, facilities, and IT; and monitor processes to ensure compliance.
  • Lead or coordinate formal performance reviews ensuring timely completion and follow through, working with employing partners, managers, and staff.
  • Represent local labor laws and standard business practices for assigned location(s) to support compliance, make recommendations for changes, and manage risks for staff and the organization.
  • Provide support and resources on conflict and conflict resolution or other issues that may arise to promote a positive work environment.
  • Lead or support Unit tracking and reporting of LOE, FTE, TO, and organizational charts.
  • Adhere to established P&C policies and standard operating procedures and identify opportunities for continuous improvement.
  • Contribute to the development of work-instructions and standard operating procedures, and lead or support self-inspections and improvement projects.
  • Perform HR duties in a confidential and ethical manner, serving as a role model for staff.

Requirements

Professional and Technical Knowledge

  • Bachelor’s degree in HR/P&C, business administration, or other related field or equivalent work experience.
  • 5+ years relevant experience as a HR/P&C Advisor, HR/P&C Generalist other relevant role in people operations. Recruiting experience preferred.
  • Familiarity and experience with Dutch or US or other country’s labor law, employment law, and social norms, and systems.
  • Sensitivity to cultural differences and awareness of the political and ethical issues surrounding human resource/people & culture management on a global stage.
  • Dedication to Equality, Diversity, and Inclusion.
  • Previous experience working with international donor agencies, preferred.
  • Experience in international development sector is a plus; this may include experience or interest in Health/Wellness.
  • Ability to work comfortably with Microsoft Office software, Google Suite, and other IT systems. HRIS system experience is strongly preferred.
  • Willingness and availability to travel, and perform other duties as needed