Application Specialist with German – The Hague

Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. You will be a key contact person within the Application Specialist team for our German speaking customers. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.

As an Application Specialist, you are the “go-to person” for providing technical assistance related to hardware, Cloud-based solutions and PC software. You are responding to incoming technical queries and addressing system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requires. You are doing this while working closely with our developers and engineers. Having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the Application specialist day-to-day role.

You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.

Main Tasks

  • Answering more complex technical queries from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
  • Providing installation, implementation and usage assistance, as well as an onboarding service
  • Assisting Customer Success Agents with live technical queries
  • Identify and document irregular system behaviors to developers/engineers (bug reports etc.)
  • Identify and document feature requests to developers/engineers to improve current and new products.
  • Assisting other departments in matters of product usage, technical queries from external partners, trainings etc.
  • Participating in internal trainings and the training of new staff members
  • Aiding in company-wide tasks and projects (such as translations, investigations etc.)
  • Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
  • Contributing to the general success of the company by engaging in improvements

Requirements

  • Has or acts on bachelor’s degree level
  • Native German speaking, fluent English, Dutch is a plus
  • A technical, logical thought process – analytical
  • Strong IT-skills and affinity
  • A keen eye for detail
  • Capable of working alone as well as in a team; pro-active attitude
  • Eagerness to learn about the company’s products and their capabilities.
  • Great interpersonal and relationship-building skills.
  • Customer service/B2B sales experience and a customer-centric attitude are beneficial
  • Perseverance; Results & process oriented

ERP Support Specialist – Utrecht area

Responsibilities/Tasks

The ERP Specialist is responsible to provide support to internal and external users to use the ERP system effectively in order to fulfill business objectives. The Specialist will assist the ERP Product Owner with system upgrades, conduct testing, and user-training. The Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner. Through thorough detail-orientation and proactive problem solving the Specialist will bridge business operations and software.

Specific responsibilities

  • Provide support to ERP related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system (Jira).
  • Manage, track, and provide solutions to reported issues.
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assists in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to ERP Product Owner.
  • Act as a liaison with the Strategic Supply Chain, Client Services, and Logistics Units to ensure smooth progression of required changes to orders.
  • Lead and/or coordinate team functions and performance as required.

Requirements

Professional and Technical Knowledge

  • Bachelor’s Degree in related field, or equivalent experience.
  • 5+ years’ operational business experience in international trading and/or transportation industries required.
  • Experience with an ERP in a wholesale or logistics environment preferred.
  • Experience working with operations teams to gather system require
  • Familiarity with supply chain management and international logistics is a plus.

Interpersonal skills/Communication

  • Fluency in English is required, including reading, writing, speaking, and listening.
  • Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

Continuous improvement/Innovative

  • Experience with continuous improvement initiatives and change management activities.
  • Affinity for identifying and championing new ideas and process improvements.

Priority Setting, Problem Solving, & Detail Orientation

  • Analytical and solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.

Technical Service Specialist – Dutch – Amersfoort

The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.

Responsibilities/Tasks

This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.

Primary duties:

  • Scheduling technical follow up with doctors
  • Support customers by phone and emails (CRM)
  • Onboarding new doctors remotely
  • Assisting the field Dental Technical Specialist teams in case of peaks/necessity
  • Providing technical support (software & web) for products in our digital portfolio

Requirements

  • Minimum of 3 years’ experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
  • Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native Dutch, fluent in English.

ERP Support Specialist – Utrecht area

Responsibilities/Tasks

The ERP Specialist is responsible to provide support to internal and external users to use the ERP system effectively in order to fulfill business objectives. The Specialist will assist the ERP Product Owner with system upgrades, conduct testing, and user-training. The Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner. Through thorough detail-orientation and proactive problem solving the Specialist will bridge business operations and software.

Specific responsibilities

  • Provide support to ERP related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system (Jira).
  • Manage, track, and provide solutions to reported issues.
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assists in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to ERP Product Owner.
  • Act as a liaison with the Strategic Supply Chain, Client Services, and Logistics Units to ensure smooth progression of required changes to orders.
  • Lead and/or coordinate team functions and performance as required.

Requirements

Professional and Technical Knowledge

  • Bachelor’s Degree in related field, or equivalent experience.
  • 5+ years’ operational business experience in international trading and/or transportation industries required.
  • Experience with an ERP in a wholesale or logistics environment preferred.
  • Experience working with operations teams to gather system require
  • Familiarity with supply chain management and international logistics is a plus.

Interpersonal skills/Communication

  • Fluency in English is required, including reading, writing, speaking, and listening.
  • Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

Continuous improvement/Innovative

  • Experience with continuous improvement initiatives and change management activities.
  • Affinity for identifying and championing new ideas and process improvements.

Priority Setting, Problem Solving, & Detail Orientation

  • Analytical and solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.

Technical Service Specialist – Dutch – Amersfoort

The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.

Responsibilities/Tasks

This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.

Primary duties:

  • Scheduling technical follow up with doctors
  • Support customers by phone and emails (CRM)
  • Onboarding new doctors remotely
  • Assisting the field Dental Technical Specialist teams in case of peaks/necessity
  • Providing technical support (software & web) for products in our digital portfolio

Requirements

  • Minimum of 3 years’ experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
  • Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native Dutch, fluent in English.

Application Specialist with Dutch – The Hague

Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within the Application Specialist team for our Dutch speaking customers in mainly Benelux and France. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.

As an Application Specialist, you are the “go-to person” for providing technical assistance related to hardware, Cloud-based solutions and PC software. You are responding to incoming technical queries and addressing system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requires. You are doing this while working closely with our developers and engineers. Having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the Application specialist day-to-day role.

You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.

Main Tasks

  • Answering more complex technical queries from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
  • Providing installation, implementation and usage assistance, as well as an onboarding service
  • Assisting Customer Success Agents with live technical queries
  • Identify and document irregular system behaviors to developers/engineers (bug reports etc.)
  • Identify and document feature requests to developers/engineers to improve current and new products.
  • Assisting other departments in matters of product usage, technical queries from external partners, trainings etc.
  • Participating in internal trainings and the training of new staff members
  • Aiding in company-wide tasks and projects (such as translations, investigations etc.)
  • Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
  • Contributing to the general success of the company by engaging in improvements

 

Requirements

  • Has or acts on bachelor’s degree level
  • Excellent Dutch skills (both spoken and written) + fluent English
  • A technical, logical thought process – analytical
  • Strong IT-skills and affinity
  • A keen eye for detail
  • Capable of working alone as well as in a team; pro-active attitude
  • Eagerness to learn about the company’s products and their capabilities.
  • Great interpersonal and relationship-building skills.
  • Customer service/B2B sales experience and a customer-centric attitude are beneficial
  • Perseverance; Results & process oriented