logo abroad experience
  • Jobs
    • Jobs
    • Open Application
  • Career & Empowerment Coaching
  • About us
    • Information for applicants
    • Information for companies
    • Meet the team
    • Corporate Social Responsibility
    • Diversity, Equality & Inclusion
  • Events & Resources
    • Events
    • Videos
    • Guidebooks
    • Blog
  • Our Partners
  • Contact
Menu
  • Jobs
    • Jobs
    • Open Application
  • Career & Empowerment Coaching
  • About us
    • Information for applicants
    • Information for companies
    • Meet the team
    • Corporate Social Responsibility
    • Diversity, Equality & Inclusion
  • Events & Resources
    • Events
    • Videos
    • Guidebooks
    • Blog
  • Our Partners
  • Contact

Customer Contact Representative – Danish – Amsterdam

Our international client, with their offices in Amsterdam, is looking for a proactive and self-motivated Customer Support tourism representative. You will communicate extensively with global consumers who are travelling, and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
  • You give website assistance to customers
  • You give information to customers on fares, availability and schedules.
  • You recognize sales leads and acts upon them.
  • You explain advantages of company’s services over competitors and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO)
  • Danish business fluency and fluent English language skills -both written and spoken
  • Empathic and Service minded
  • Willing to go the extra mile to exceed customers’ expectations
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable; or work experience in travel industry
  • Team player, but also able to work independently
  • Flexibility regarding working hours (weekend shifts)
  • Start date would be on the 29th of August or 16th of September
logo abroad experience

Van Asch van Wijckstraat 4G
3811 LP Amersfoort
The Netherlands

+31 (0) 33 479 30 95
abroad@abroad-experience.com

Site

  • Jobs
  • Career Coaching
  • Contact
  • Privacy Policy
  • Sitemap

Events & Resources

  • Events
  • Videos
  • Guidebooks
  • Blog
  • Partner

Job regions

  • Amsterdam
  • Utrecht
  • Rotterdam
  • Amersfoort
  • The Hague
Linkedin Facebook-f Youtube Instagram

© 2022 All rights reserved