Supply Planner- Dutch & English – Almere

Our client is a an international company that develops, produces and sells industrial machinery and components.They are looking for a planner to help with the supply chain administration.

Main tasks

  • Translating sales orders into delivery as quickly as possible.
  • Requesting and ordering parts.
  • Arranging outsourcing if necessary to meet the shortest lead time.
  • Evaluating offers based on price, quality, and delivery time.
  • Placing and tracking purchase orders.
  • Monitoring delivery times (including incoming shipments).
  • Assessing and monitoring suppliers based on existing agreements, performance, prices, etc.
  • Understanding technical drawings.
  • Managing material inventory levels based on budget and consumption.
  • Making ‘make or buy’ decisions.
  • Ensuring correct documentation for customs clearance of goods.

Requirements

  • 1-2 years of work experience in a similar role
  • Proficiency in Dutch language, both verbal and written
  • Proficiency in English language, both verbal and written
  • Technical knowledge and understanding
  • Affinity with logistics and expedition
  • Ability to work independently
  • A customer-friendly and service-oriented attitude
  • Good communication skills
  • Familiarity with PC and ERP systems

HR Support Administrator – Dutch – Den Bosch

Our client is an international company in Den Bosch.

Responsibilities/Tasks

Exciting opportunity to join the HR Shared Services team of our client in the Netherlands. The HR Shared Services team provides transactional support to employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation. This is a full time position that would be ideal for a candidate who is looking to start a career in HR and gain exposure to HR policies and procedures at a regional level.

  • Local point of contact for employee and manager HR related enquiries through telephony and Case Management System, ensuring timely, quality resolution.
  • Assisting with the documentation to support employee and manager transactions through the HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
  • Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate.
  • Identifying and escalating priority issues and routes to appropriate team for quick resolution.
  • Management of onsite filing and archiving of employee records ensuring adherence to data privacy compliance
  • Support in updating the local intranet with policy updates and local announcements.
  • Working alongside local HR team to support with Netherlands and small headcount countries site activities (engagement, team events, reporting, new hire packages)
  • Assisting with PowerPoint presentations, project status updates, excel files, maintenance of project/task trackers

Requirements

  • Fluency in Dutch (C1)
  • 1 – 2 years’ experience in general administration, HR related experience preferred.
  • Proven ability to operate in large multi-national diverse environment with face to face and virtual interaction
  • Ability to flex between a range of tasks
  • Excellent time management and organisational skills
  • Ability to work on own initiative with limited supervision
  • People person with ability to positively influence without authority to get the best result for the customer, the team and the business
  • Flexibility in adapting to meet the needs of the business
  • Must be able to be onsite 3 days per week and as required for team events

Logistiek Planner – Almere

Een internationale organisatie die industriële machines en componenten ontwikkelt, produceert en verkoopt.

Main tasks

  • Het zo snel mogelijk vertalen van een verkoop order tot uitlevering.
  • Het aanvragen en bestellen van onderdelen.
  • Indien nodig uitbesteding regelen tegen kortste levertijd
  • Het beoordelen van aanbiedingen op prijs, kwaliteit en levertijd.
  • Het plaatsen en opvolgen van inkooporders.
  • Het bewaken van levertijden (incl. binnenkomende transporten)
  • Het bepalen, beoordelen en bewaken van leveranciers op basis van bestaande afspraken, prestaties, prijzen, etc.
  • Het begrijpen van technische tekeningen.
  • Het beheersen van materiaal voorraadhoogte gebaseerd op budget en verbruik.
  • Het nemen van zogenaamde ‘make or buy’ beslissingen.
  • Het zorgen voor de juiste documentatie ten behoeve van het inklaren van goederen.

Requirements

  • 1-2 jaar werkervaring in een soortgelijke functie
  • Goede beheersing van de Nederlandse taal in woord en geschrift
  • Goede beheersing van de Engelse taal in woord en geschrift
  • Minimaal MBO werk- en denkniveau
  • Technische kennis en inzicht
  • Affiniteit met logistiek en expeditie
  • Zelfstandig kunnen werken
  • Een klantvriendelijke en servicegerichte instelling
  • Goede communicatieve vaardigheden
  • Bekend met PC en ERP systeem

Logistiek Administratief Medewerker – Almere

Een internationale organisatie die industriële machines en componenten ontwikkelt, produceert en verkoopt.

Main tasks

  • Boeken en inplannen van uitgaand transport
  • Administratieve voorbereiding verzendingen/verschepingen
  • Het opstellen van exportdocumentatie en vracht documentatie
  • Eerste contact intern/extern over verzendingen/ verschepingen
  • Administratief binnen boeken van goederen
  • Factureren van orders
  • Verwerken van tellijsten
  • Archiveren

Requirements

  • 1-2 jaar werkervaring in een soortgelijke functie
  • Goede beheersing van de Nederlandse taal in woord en geschrift
  • Goede beheersing van de Engelse taal in woord en geschrift
  • Probleemoplossend vermogen: je moet in staat zijn om creatief te denken en problemen op te lossen.
  • Communicatieve vaardigheden: je mverschillende mensen.oet klantgericht zijn en goed kunnen communiceren met
  • Planning- en organisatietalent: In staat zijn om plannen te maken en taken te coördineren

Customer Service Team Lead – Dutch – Venray area

Our client is an international Company in Venray area.

This team lead role is an operational function within Customer Service, leading a small team responsible for the Benelux and some other markets.

Responsibilities

  • You will coach and challenge the MBU team to work on constructive measurements, actions, and ideas for improvement. Expanding partner agreements, initiatives for new measurements and in the role of MBU leader you will be held accountable for these activities.
  • Monitor and prioritize day-to-day work and responsibilities within the team.
  • First point of contact for escalations within your team in cooperation with other MBU leads and the CS Global center of excellence and Head Europe.
  • Onboarding of new members of your Team on tools, processes and activities.
  • Approve/decline credit limit releases based on the approved process.
  • Monitor the orderbooks and make sure they reflect the daily reality and right status, especially related to month end closure.
  • Approval on cases-credit notes in line with the company’s line of approval.
  • Participate in (case) meetings; discuss and escalate case statuses if needed. Coordinate with Commercial Leads, Regional Heads and Customer Case owner.
  • Responsible for the day-to-day capacity of the team. Monitor and deviate priorities within the team and escalate if necessary.
  • Registration and approval of absences and holidays.
  • Participate in Customer Service/Customer experience related projects
  • Taking care of the daily incoming orders and calls and logging all contact moments in the CRM system.
  • Customer complaint handling and an active follow-up on complaints with a problem-solving mindset.
  • Primary contact point for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution for collection.
  • Some more generic office tasks will be involved as well.
  • Participate or lead improvement activities which will impact the customer and drive efficiency.

Coaching & performance

  • Coach on team & individual development of the MBU team members
  • Responsible for the Mid-Year and End-Year Performance reviews of the individual MBU team members, in cooperation with the CS Global center of excellence and Head Europe.
  • Signal and escalate any negative performance or development issues.
  • Advise the CS Global center of excellence and Head Europe on individual or team development/training needs.
  • Advise on team bonus estimators to the CS Global center of excellence and Head Europe.
  • Be both a Change agent and a CRM Champion, guiding people through change trajectories and processes.
  • Work and act daily on KPI’s on key processes as defined in the SLA’s, escalate them, set up new measurements and be accountable for the KPI’s. Define root causes and initiate improvement initiatives.
  • Monthly report on advanced agreed KPI’s and analyze performance data. Define areas of improvement and come up with improvement initiatives.
  • Participate in monthly performance meetings with the CS Global center of excellence and Head Europe and relevant Commercial Leads/Regional Heads to discuss monthly results, improve collaboration and discuss possible mutual action points.
  • Act on ad hoc reporting on request of the Customer Service Global center of excellence and Head Europe.

Requirements

  • Minimum experience of 3 years in customer service and some people management
  • Excellent oral and written communication skills
  • Excellent computer skills (MS Office, ERP, CRM)
  • Native Dutch; excellent English level
  • Product & services knowledge
  • Affinity with both Commercial- and Supply chain processes
  • Tech & data Savvy
  • Customer Centric
  • Execution Driven
  • Can do mentality

this is a hybrid working environment

Logistics Administrator- Dutch & English – Almere

An international company that develops, produces and sells industrial machinery and components.You will become a pivitol part of the logistics process.

Main tasks

  • Booking and scheduling outbound transportation
  • Administrative preparation of shipments/shipments
  • Drafting export documentation and freight documentation
  • Initial contact internally/externally regarding shipments/shipments
  • Administrative booking of goods internally
  • Invoicing orders
  • Processing inventory lists
  • Archiving

Requirements

  • 1-2 years of work experience in a similar role
  • Good command of the Dutch language in speech and writing
  • Good command of the English language in speech and writing
  • Problem-solving skills: you must be able to think creatively and solve problems.
  • Communication skills: you must be customer-oriented and able to communicate effectively with different people.
  • Planning and organizational talent: Ability to make plans and coordinate tasks

Order Processor -Dutch- Amersfoort

Our client is an international electronics company, they are looking for an order processor.

Within the position of Order Processor you will be responsible for all domestic and international orders for the Benelux and Nordics region. You will be interacting with different departments within the company from Sales, Operations to Accounting and be in contact with our customers regarding the order status You will be the (first) point of contact for all customer related questions. You will be responsible for the order flow and therefore you know the importance of getting ship dates, lead times and orders back to the customer and Sales department in a timely manner.

Responsibilities/Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Fluent level of Dutch and fluent English skills and excellent communication skills
  • Good computer skills
  • Detail oriented
  • Able to multitask
  • Determine priorities
  • Flexible
  • Work efficiently with little supervision and in a team environment
  • Have a sense of urgency when handling issues

This is a hybrid working environment.