Renewals Analyst Dutch & French – Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Dutch & French as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Dutch and French is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Technical Service Specialist – Dutch – Amersfoort

The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.

Responsibilities/Tasks

This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.

Primary duties:

  • Scheduling technical follow up with doctors
  • Support customers by phone and emails (CRM)
  • Onboarding new doctors remotely
  • Assisting the field Dental Technical Specialist teams in case of peaks/necessity
  • Providing technical support (software & web) for products in our digital portfolio

Requirements

  • Minimum of 3 years’ experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
  • Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native Dutch, fluent in English.

HR & Operations Manager – Dutch / English – Rotterdam

As a People Experience & Operations Manager in The Netherlands, you can join the company and help them propelling business forward. The People team is tasked with one of the company’s most important goals: preserving and driving the company’s culture of invention, agility, collaboration, and shared, celebrated success. We’re currently looking for a seasoned People Experience & Operations Manager to join the EMEA team. You have a passion for people, operational excellence, and are business-minded. You will deliver an exceptional employee experience for the employees who reside in the Netherlands, Ireland, The UK, Germany, and few other countries. While this role will have a regional focus, there will also be times when you will be involved in global projects. If you thrive in an “all hands-on deck” and fast-paced environment, love solving people’s problems, and can pivot quickly, this is the role for you!

Main Tasks:

  • Lead a small but diverse team of people experience partners.
  • Oversee the portfolio of local benefits, making sure we stay competitive on the market, and relevant for the needs of the employees.
  • Create, implement, and deliver the regional corporate social responsibility (CSR) strategy and activities aligned with the CSR framework.
  • Partner with the regional leadership team on strategizing and delivering programs and initiatives to increase employee engagement and sense of belonging.
  • Implement the company’s People strategy into the region, including global policies and procedures while ensuring business simplicity, employee engagement and legal compliance
  • Acts as the main point of contact for employees and managers on regional questions and issues
  • Responsible for driving excellence in employee experiences – onboarding, life events, exit and stay interviews, lunch and learns, volunteering, etc. Creates regional action plans based on engagement results to address employee experience challenges.
  • Actively participate on the regional side when other companies are acquired. This may include but is not limited to the creation of offer letters, onboarding/offboarding meetings, providing on the ground support, and ordering employer branding materials.
  • In partnership with legal, responsible for resolving complex employee relations cases including terminations; able to track, report, and analyze case trends to recommend programs/initiatives to address common themes.
  • Facilitate different types of training for the region such as career conversations, compensation training, new manager assimilations, leadership development courses.

Requirements:

  • You have solid HR generalist/business partner experience preferably in a complex, multinational organization. Ideally, we’d like you to have experience leading and developing people.
  • You are fluent in English. Good level of Dutch is highly preferred.
  • You have a very good understanding of the Dutch labor legislation. Knowledge of UK/Irish/French/German labor legislation is highly preferred and would give you a strong advantage.
  • You enjoy building partnerships with managers, employees, and the rest of your HC peers
  • You strive for excellence in operations (management of process and programs, champion continuous improvement, and drive results)
  • You can align analysis and strategy
  • High customer orientation & results achievement with strong business acumen
  • You have very good attention to details
  • You are an advanced MS Office user

HR Generalist – Dutch / English – Rotterdam

The HR team in this company is tasked with one of the company’s most important goals: preserving and driving culture of invention, agility, collaboration, and shared, celebrated success. In this role, you will drive a stellar employee experience across the EMEA region. As part of a high-energy, global collaborative team with a flexible approach to anticipating and addressing our customer’s needs, you will consult with management while acting as an employee champion and change catalyst for both day-to-day and global programs for about 500 of our top talent.

If you thrive in an “all hands-on deck” environment, love solving people’s problems, and can pivot quickly, we want to chat with you!

Main Tasks

  • Partnering with local managers and the global People team to roll out all key people processes in the region (compensation, benefits, development programs, etc.).
  • Being the local point of contact for both managers and employees when it comes to any people-related topic
  • Building and improving various local processes, policies, and guidelines related to people
  • Maintaining an in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance; partnering with legal department as needed/required
  • Consulting with managers and providing guidance and coaching when appropriate. Partnering with them on employee relation cases to address growth plans and performance issues
  • Working with Finance, Accounting, Legal, Procurement, Facilities, and IT on local cross-team projects and policies
  • Actively support the integration process of newly acquired companies
  • Managing the portfolio of local benefits, making sure we stay competitive on the market, and relevant for the needs of the employees
  • Owning the employee onboarding and offboarding process
  • Working with external partners on building a corporate socially responsible workforce and culture, based on the Corporate Sustainability program.
  • Organizing various internal events ranging from team buildings, parties, open doors initiatives, and many more to keep sustaining our employer brand
  • Oversee and manage the local pages for employees in the region on the company intranet
  • Working with Workday – responding to questions from employees, processing business requests, ensuring data integrity from a local perspective
  • Working with the global Centers of Expertise to ensure global programs are presented to local employees
  • Continually innovate and bring forward new actionable ideas to engage the employees and build brand image

Requirements

  • You have an extensive generalist HR experience, preferably in a complex, multinational organization
  • You are fluent English and Dutch
  • You have a very good understanding of the Dutch labor legislation (knowledge of UK, French/German labor legislation would be an advantage)
  • You enjoy building partnerships with managers, employees, and the rest of your People team peers
  • You strive for excellence in operations (management of process and programs, champion continuous improvement and drive results)
  • You can align analysis and strategy
  • High customer orientation & results achievement with strong business acumen
  • You have very good attention to details
  • You are an advanced MS Office user

Office Administrator – Dutch – Utrecht area

The Office Administrator is responsible for supporting the management of the Dutch office. The Office Administrator is expected to provide prompt, courteous services to all levels of staff, as well as external relationships. The Office Administrator serves as the primary contact for the daily facility operations and is responsible for escalations, as appropriate. The Office Administrator is expected to be able to switch from complicated to more simple tasks effortlessly providing service with a smile.

Responsibilities/Tasks

Front office support:

  • Act as host by greeting and interacting with visitors and staff.
  • Answering office phone and route appropriately.
  • Maintain logs and files for daily mail deliveries as well as logs for shipments and local couriers, as needed.
  • Assist with shipping of mail going out of office to various locations (domestic and international).
  • Maintain marketing materials and letterhead inventory and orders as needed, working with Communications.

Facility support:

  • Serve as a liaison and primary contact with the local property and building management firm on external building maintenance, HVAC, security, and coordinate all internal building services and organizational property issues.
  • Maintain the professional look of the office by managing and maintaining records on office services, vendor services, contract cleaners, building maintenance, and facility repair.
  • Maintain kitchen, break areas, coffee machines, work areas, and storage rooms/areas.
  • Ensure office efficiency is maintained by carrying out planning and execution of equipment, office supplies, and furniture procurement, layouts, and office systems, working with the appropriate unit.
  • Lead emergency preparedness and evacuation for employees and visitors.
  • Maintain and annually update the RI & E and the Plan of Approach, working with senior management.
  • Report issues concerning copiers, printers, scanners, or other equipment to respective service supplier or point of contact.
  • Maintain and coordinate building security by way of troubleshooting security access problems and administering and revoking security keys.
  • Assist with on- and off boarding of staff with P&C and conduct Facility Tour.
  • Arrange, coordinate and support official staff meetings and social events, including catering and/or location rental as needed and as directed.
  • Assist other staff presentations and meeting set up, including catering and/or location rental as needed.

Requirements

Professional and Technical Knowledge

  • 3+ years of receptionist or administrative responsibilities in an office setting.
  • Strong knowledge of the challenges involved in providing an effective, reliable, and quality-assured service.
  • Previous experience working in an international setting, preferred.
  • Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Google suite, preferred.

Interpersonal skills/Communication

  • Excellent written/verbal communication in Dutch and English.
  • Excellent interpersonal skills and demonstrated ability to interact professionally strong sense of customer service.
  • Experience successfully managing relationships with a wide variety of stakeholders in multi-cultural environment.

Priority Setting, Problem Solving, & Detail Orientation

  • Strong organizational skills with an eye for detail and ability to perform multiple tasks simultaneously, set priorities, and implement day-to-day operations in a timely mannerand work in an office with diverse cultural backgrounds.
  • Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.

Order Processor – Dutch – Amersfoort

The Order Processor is responsible for all domestic and international orders for the Dutch speaking region. This person will be interacting with different departments within the company from Sales, Operations to Accounting and be the first point of contact with the customers regarding the order status.

Main Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Native level of Dutch language skills. Other EU languages will be a plus
  • Experience with the Dutch speaking business market is considered important
  • Detail oriented
  • Ability to multitask
  • Determine priorities
  • Work efficiently with little supervision
  • Have a sense of urgency when handling issues

Renewals Analyst Dutch & French – Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Dutch & French as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Dutch and French is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Technical Service Specialist – Dutch – Amersfoort

The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.

Responsibilities/Tasks

This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.

Primary duties:

  • Scheduling technical follow up with doctors
  • Support customers by phone and emails (CRM)
  • Onboarding new doctors remotely
  • Assisting the field Dental Technical Specialist teams in case of peaks/necessity
  • Providing technical support (software & web) for products in our digital portfolio

Requirements

  • Minimum of 3 years’ experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
  • Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native Dutch, fluent in English.

Application Specialist with Dutch – The Hague

Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within the Application Specialist team for our Dutch speaking customers in mainly Benelux and France. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.

As an Application Specialist, you are the “go-to person” for providing technical assistance related to hardware, Cloud-based solutions and PC software. You are responding to incoming technical queries and addressing system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requires. You are doing this while working closely with our developers and engineers. Having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the Application specialist day-to-day role.

You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.

Main Tasks

  • Answering more complex technical queries from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
  • Providing installation, implementation and usage assistance, as well as an onboarding service
  • Assisting Customer Success Agents with live technical queries
  • Identify and document irregular system behaviors to developers/engineers (bug reports etc.)
  • Identify and document feature requests to developers/engineers to improve current and new products.
  • Assisting other departments in matters of product usage, technical queries from external partners, trainings etc.
  • Participating in internal trainings and the training of new staff members
  • Aiding in company-wide tasks and projects (such as translations, investigations etc.)
  • Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
  • Contributing to the general success of the company by engaging in improvements

 

Requirements

  • Has or acts on bachelor’s degree level
  • Excellent Dutch skills (both spoken and written) + fluent English
  • A technical, logical thought process – analytical
  • Strong IT-skills and affinity
  • A keen eye for detail
  • Capable of working alone as well as in a team; pro-active attitude
  • Eagerness to learn about the company’s products and their capabilities.
  • Great interpersonal and relationship-building skills.
  • Customer service/B2B sales experience and a customer-centric attitude are beneficial
  • Perseverance; Results & process oriented