ERP Support Specialist – Utrecht area

Responsibilities/Tasks

The ERP Specialist is responsible to provide support to internal and external users to use the ERP system effectively in order to fulfill business objectives. The Specialist will assist the ERP Product Owner with system upgrades, conduct testing, and user-training. The Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner. Through thorough detail-orientation and proactive problem solving the Specialist will bridge business operations and software.

Specific responsibilities

  • Provide support to ERP related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system (Jira).
  • Manage, track, and provide solutions to reported issues.
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assists in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to ERP Product Owner.
  • Act as a liaison with the Strategic Supply Chain, Client Services, and Logistics Units to ensure smooth progression of required changes to orders.
  • Lead and/or coordinate team functions and performance as required.

Requirements

Professional and Technical Knowledge

  • Bachelor’s Degree in related field, or equivalent experience.
  • 5+ years’ operational business experience in international trading and/or transportation industries required.
  • Experience with an ERP in a wholesale or logistics environment preferred.
  • Experience working with operations teams to gather system require
  • Familiarity with supply chain management and international logistics is a plus.

Interpersonal skills/Communication

  • Fluency in English is required, including reading, writing, speaking, and listening.
  • Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

Continuous improvement/Innovative

  • Experience with continuous improvement initiatives and change management activities.
  • Affinity for identifying and championing new ideas and process improvements.

Priority Setting, Problem Solving, & Detail Orientation

  • Analytical and solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.

Order Management Specialist – English – Amsterdam Area

The Order Management Specialist is the internal point of contact for customers and works closely with Sales Force, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and the company’s capabilities can be achieved.

The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of customer orders, including relevant purchase orders
  • Responsible for LLE (Long term supplier declaration)
  • Manage administration of stock agreements (levels in system are set by planning)
  • Maintain sustainable relationships of trust through open and interactive communication with other departments, Sales Reps as well as with Customers
  • Manage the assigned orders End to End with little support & guidance from Team Leader
  • Provide accurate, valid and complete information according to agreed CS – standards.
  • Identify and assess customers’ needs and deadlines to achieve satisfaction
  • Maintain product as well as industry knowledge
  • Follow company policies, Order Management – procedures and work instructions
  • Take part in action plans & strategic plans
  • Monitor forecasts & demands and report changes to Purchasing/Planning
  • Ability to calculate Stock Agreement Levels and Replenishment with support from Purchasing
  • Responsible for all complaints of administrative nature (Wrong pricing, wrong slit width, wrong material supplied, …)

Requirements

  • Successfully completed development tracker
  • Ability to work independently
  • Ability to multi-task, prioritise, and manage time efficiently
  • Excellent administrative skills
  • Excellent communication skills, both verbal and written
  • Excellent English language skills, possibly in combination with German
  • Customer focused/service minded
  • Proactive and hands on
  • Approachable
  • Stress resistant
  • Familiar with quality policy according to the ISO 9000-2000 standard.

Account Accelerator – English+ – Nijmegen

Our client is currently looking for a multi-talented, detail-orientated, unstoppable individual to join their team of account accelerators. You will join a highly motivated, multinational team, and help them grow their portfolio.The office is located in Nijmegen.

Main Tasks:

You will be supporting the account managers by:

  • Handling and managing contracts and sales orders
  • Building, managing and extending relationships with clients
  • Providing the best customer service possible
  • Reaching sales goals

Daily tasks will include:

  • Processing sales orders
  • Preparing quotations for your regular clients
  • Maintaining and updating client portfolios on the B2B Sales Portal
  • Updating clients on the status of their PO’s and Projects
  • Providing the best possible service, with the clients and internal interests at heart
  • Being a link between sales and other departments in the company
  • Looking for new sales opportunities current clients

Requirements

  • Bachelor’s degree in a related field
  • 2 to 4 years of experience as part of a sales or customer service team
  • Write and speak English fluently; other languages (Dutch, German, French) are always a plus.
  • Proactive toward clients as well as your colleagues to provide help when and where needed.
  • You have a commercial mind
  • You are a detail-oriented person
  • You have solid planning and organizational skills
  • You feel comfortable within a fast-moving international environment

Junior Finance Analyst – English – Utrecht area

The Junior Finance Analyst is an important contributor to our team. As we are a relatively small and purpose driven organization your role is broad and touches all organizational areas. You are part of the Finance team and you will work closely together with the other team members and functions in the organization.

Main Tasks

  • Financial Administration: Timely availability of complete and accurate data. Help ensuring accounts payables and accounts receivables are controlled to Company standards and trade payables are systematically paid as per payment terms agreed with vendors.
  • Control: Contribution to correct and complete data, overseeing the end-to-end process.
  • Documentation: Optimal accessibility of files to users
  • Reporting: Clear and accurate insight on administrative data
  • Provision of Information: Contribution to information distribution within the organization
  • Stakeholder Management: Sustainable and accessible internal network that contributes to the positioning the company within and outside the organization.
  • Sharing knowledge Financial Management: keeping the organization abreast of latest developments concerning the project administration

Requirements

  • Organization and prioritization skills
  • Attention to detail.
  • Confidentiality
  • Problem solving skills.
  • Ability to work against deadlines.
  • Solid analytical
  • Strong planning and organization skills while organizational sensitive.
  • Entrepreneurial attitude and mindset, open to new improvement processes, software’s etc.
  • Team-oriented and good interpersonal communication skills with an energetic approach.
  • Fun to work with

Qualifications

  • Bachelor level with specialization in Finance and or Business Administration
  • Basic understanding of principles of finance, bookkeeping and accounting

Supply Chain Operations Leader – English and French – Utrecht

Main Tasks

For this international client, we are looking for a Supply Chain Operations Leader to join their team. In this role you are to develop end-to-end supply chains, drive efficiencies, support development of innovative tools and build strong partner relationships.

  • Forecast demand across multiple business units
  • Plan purchase orders, keeping a close eye on working capital and on time, in full levels
  • Strengthen supplier relationships through connections with manufacturing, shipping, demand planning, and customer service
  • Coordinate with business teams to creatively solve supply chain challenges
  • Execute & Implement end to end supply chain solutions for multiple business teams
  • Manage inventory to efficiently serve our end-customers while considering operational costs and working capital
  • Manage end to end purchase orders including confirmation review, shipping, and receiving
  • Strengthen logistic partner relationships to ensure best-in-class service and below market pricing
  • Build reports using CRM and ERP data to visualize insights into business teams
  • Create operational efficiencies through technology and automation

Requirements

  • Completed Bachelor’s Degree in Supply Chain, Business Administration, Management or Technology
  • Entrepreneurial spirit with strong adaptability, creativity and drive to succeed
  • Strong team player; motivated and extremely customer centric
  • Solid negotiation skills
  • Analytical and problem-solving ability
  • Strong verbal and written communication skills
  • Experience in customer account management or customer service
  • Good to fluent French skills

Preferred Qualifications:

  • Demonstrated ability to work effectively across internal and external organizations
  • Experience with leadership and people management.
  • Professional experience managing supply chains in B2B environment
  • Experience developing purchase plans and managing working capital
  • Experienced in use of customer relationship management (CRM) software
  • 3 years’ work experience, depending on need, prior roles & responsibilities

Customer Order Management Rep – English+ – Rotterdam

This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Creates system-generated quotations as required by the field Sales organization
  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.

Requirements

  • Proficient speaking and writing skills in English
  • Excellent in any of the following languages: French/German/Italian/Dutch/Polish
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience
  • Proven customer-centric mentality with strong attention to detail

Export Desk Representative – English – Nijmegen

Our client is an international leader in global IT field. They are looking for a self motivated, proactive go getter to work as their Export Desk representative. In this role, you will be responsible for the company’s global logistics services around IT projects and hardware contracts. You will become a pivotal part of a very vibrant and successful international team.

Main Tasks

  • Supporting the sales teams in finding and facilitating the best solution to move IT hardware globally.
  • Managing the shipping process from start to finish.
  • Monitoring outgoing and incoming shipments.
  • Ensuring that communication, both internally and externally, is timely and accurate throughout all phases of the transport process.
  • Striving for continuous improvement of work methods, processes, routes, and communication flows.
  • Advising sales teams on available routes, shipping costs, duties & taxes, and custom requirements.
  • Preparing import and export documents.
  • Organizing global transport: arranging pick-ups, booking international flights.
  • Managing the worldwide partners’ network: identifying new contacts for custom clearance procedures, developing and maintaining the relationship with them to get them to join the company’s network.
  • Tracking, recording, and updating transport information in CRM system.
  • Providing shipment status updates to parties involved.
  • Acting on market changes and identifying alternative routes or ad hoc solutions.
  • Improving logistics processes and routes.
  • Providing reports on export desk-related activities.

Requirements

  • Bachelor (or Master) diploma.
  • Experience with import/export/logistics and/or international business is a plus.
  • 2 years of work experience as a project manager or similar position.
  • You are analytical, detail-oriented, pragmatic and with a great set of organizational skills!
  • You like to untangle issues and do not let go until the problem is solved.
  • You understand the need for rules and procedures but can also think outside the box.
  • You are a real team player! You are driven, proactive, accountable, and cooperative.
  • You have excellent English communication skills, both verbally and written.

HR Advisor – English – Utrecht

Responsibilities/Tasks

The HR Advisor is responsible to promote a positive work environment founded on core values and ethics and in accordance with organizational objectives, principles, and best practices within local environments as well as a global perspective. The Advisor is expected to serve as first point of contact to support staff members in any location and is expected to support staff life cycle processes and administration that contribute to the growth and satisfaction of staff members across the organization and are aligned with organizational objectives. The Advisor works closely with staff and managers to deliver initiatives and support culture, talent acquisition, onboarding, performance management, training and development, compensation and payroll, absence management and occupational health, and offboarding.

The Advisor is also responsible for maintaining, developing, and aligning People & Culture systems and processes to meet changing requirements across the company. The HR Advisor is further expected to proactively contribute to continuous improvement efforts within the Unit.

Specific responsibilities

  • Contribute to and support global cultural and sustainability initiatives, including Equality, Diversity, & Inclusion activities, working with the Unit and the Culture Club.
  • Serve as a resource to staff on policy, process, and employment contract related questions.
  • Lead or contribute in the recruitment and hiring of staff; working with the hiring manager, posting vacancies, reviewing resumes, communicating with candidates, scheduling interviews, preparing information packets for interviewing panel members, facilitating interviews, negotiating contracts; proactively communicating with internal and external stakeholders related to the recruiting progress.
  • Manage staff life cycle and administration, including timekeeping and payroll, benefits, leaves, and contracts, by maintaining and updating Unit systems to ensure data accuracy and reporting are optimal.
  • Lead or contribute to on/off-boarding processes, including orientations and exit interviews, equipment, trainings, documentation, and P&C-managed orientation schedules, working with hiring managers, facilities, and IT; and monitor processes to ensure compliance.
  • Lead or coordinate formal performance reviews ensuring timely completion and follow through, working with employing partners, managers, and staff.
  • Represent local labor laws and standard business practices for assigned location(s) to support compliance, make recommendations for changes, and manage risks for staff and the organization.
  • Provide support and resources on conflict and conflict resolution or other issues that may arise to promote a positive work environment.
  • Lead or support Unit tracking and reporting of LOE, FTE, TO, and organizational charts.
  • Adhere to established P&C policies and standard operating procedures and identify opportunities for continuous improvement.
  • Contribute to the development of work-instructions and standard operating procedures, and lead or support self-inspections and improvement projects.
  • Perform HR duties in a confidential and ethical manner, serving as a role model for staff.

Requirements

Professional and Technical Knowledge

  • Bachelor’s degree in HR/P&C, business administration, or other related field or equivalent work experience.
  • 5+ years relevant experience as a HR/P&C Advisor, HR/P&C Generalist other relevant role in people operations. Recruiting experience preferred.
  • Familiarity and experience with Dutch or US or other country’s labor law, employment law, and social norms, and systems.
  • Sensitivity to cultural differences and awareness of the political and ethical issues surrounding human resource/people & culture management on a global stage.
  • Dedication to Equality, Diversity, and Inclusion.
  • Previous experience working with international donor agencies, preferred.
  • Experience in international development sector is a plus; this may include experience or interest in Health/Wellness.
  • Ability to work comfortably with Microsoft Office software, Google Suite, and other IT systems. HRIS system experience is strongly preferred.
  • Willingness and availability to travel, and perform other duties as needed

Service Delivery Coordinator – English – Nijmegen

Our client is currently looking for a multi-talented, detail-orientated, unstoppable individual to join their team of Project Managers. You will join a highly motivated, multinational team, to help us grow their portfolio.

Main Tasks

You manage projects from A to Z including:

  • Resource planning
  • Service Partner management
  • Reporting
  • Project administration activities
  • Streamlining internal communication
  • Identifying and developing cross-sales opportunities in order to bring additional business while running a project
  • Planning and leading project meetings with customers

As a Project Manager, you face new challenges every day as you handle onsite projects together with our Service Support Team and craft commercial proposals to mirror the client’s needs. You also work together with our Account Managers to develop the business with our clients, taking action on cross-sales opportunities, always aiming to deliver the best possible customer experience. You are in direct contact with our global client base, managing projects for various international customers, creating solutions, and supporting their IT infrastructure needs.

Depending on your experience, you could immediately lead medium-sized and large international projects from start to finish. Regardless of the size of the project, success will always be defined as the perfect execution and completion of the agreed plan on time.

Requirements

  • You have a bachelor’s degree in a related field.
  • You have 2 to 4 years of experience as project manager
  • Willing to work in a 24×7 environment without a 9-to -5 mentality.
  • Open to work during out-of-office hours, with the flexibility to create their own work-personal life schedule.
  • You write and speak English fluently; other languages are always a plus.
  • You are proactive toward clients as well as your colleagues to provide help when and where needed.
  • You have a commercial mind which thinks in Solutions.
  • You have solid planning and organizational skills
  • You feel comfortable within a fast-moving international environment

Accounting Representative – English – Nijmegen

The Accounting Representative is part of the Finance team and performs a variety of clerical, bookkeeping and payroll tasks. Your main responsibilities are managing and processing our monthly payroll, including handling employee insurance and employee compensations and benefits.You collaborate with a variety of different departments to better service the (internal) clients’ needs but most of your days will include some, if not all, of the following activities.

Responsibilities/Tasks

  • Processing entries and mutations in our salary tool
  • Answering internal requests regarding salaries
  • Optimizing internal and external salary administration processes
  • Being the contact person for external payroll officers
  • Work closely together with the CFO and HR Manager regarding salary related topics
  • Handling Accounts Payable, like: creating invoices, booking invoices in the online finance tool, recording client transactions
  • Handling Accounts Receivable, like: sending invoices to customers, collecting payments by sending reminders to clients or calling them to give instructions about payments
  • Preparing payments
  • Bank reconciliation
  • Support CFO and Assistant Controller in preparing the end-of-the-month closure
  • Various bookkeeping tasks
  • Collaborating with a variety of different departments to better serve the (internal) clients’ needs

Requirements

  • You speak English on a business fluent level and preferably Dutch as well
  • You are discreet
  • You have an MBO diploma in Business Administration or Accounting or 3-5 years of work experience in a similar job
  • You are a team player, proactive and improvement minded
  • You are an analytical person
  • You are easy to talk to and good at communication
  • You are detail oriented
  • You take responsibility and pride for the work you perform
  • You are organized and work efficiently