Client Specialist – French – Amsterdam area

You will be the internal point of contact for customers and works closely with Sales, Finance, Purchasing and Supply Chain Department building and maintaining relationship with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of any customer requests incl. price calculations, quotes, tenders, sample requests, technical inquiries, trial orders and responding in a timely manner

  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of products

  • Documenting and logging customer complaints

  • Responsible for administration of Customer Master Data in ERP and CRM tool

  • Ability to create technical documentation using an internal tool

  • Support and help sales in developing customers, support other projects as assigned by manager

  • Collaborating with production, marketing- and sales team to enhance customer services

  • Identifying customer needs and taking proactive steps to maintain positive experiences

  • Analyse customer feedback and turn into action where applicable

  • Tracking customer experience across online and offline channels

Requirements

  • Proficiency in MS Office, ERP-systems and CRM software (knowledge of Salesforce is an advantage)

  • Excellent interpersonal skills and a client-centred approach

  • Ability to work independently

  • Great organizational and time management abilities

  • Excellent administrative skills

  • Superb communication, collaboration and problem-solving skills

  • Fluent in English and French, any additional language welcome

  • Hand’s on mentality and stress resistance

  • Approachable for internal as well as external customers

  • Good listening and empathy skills. Strong sense of applying scientific methodology to a business environment.

Business Developer – French – Nijmegen

Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help us grow. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!

Responsibilities/Tasks

Your main responsibility will consist in developing the French market:

  • Turning prospects into clients by actively following up on the leads and seeking business opportunities
  • Identifying future growth opportunities
  • Maintaining and growing existing accounts
  • Building and managing relationships with new clients
  • Buying IT equipment for and from your clients
  • You’re on the phone selling IT equipment B2B in France/Belgium/Luxembourg/Switzerland
  • You’re following up with leads
  • You’re entering your sales activities in our CRM
  • You’re negotiating independently for your own deals, with the support from your team
  • You’re constantly communicating with your team, including those who are abroad.
  • You’re trying to learn something new every day
  • You’re sharing your ideas to help us improve

Requirements

  • You have a bachelor’s degree in a related field.
  • You have 2 years of experience as part of a sales or customer service team
  • You write and speak French and English fluently; other languages are always a plus.
  • You like working hard to reach your target
  • You are not afraid of the phone, social media, or just people in general
  • You are a true team player
  • You like learning and you are a fast learner.
  • You like to work in a highly international environment
  • You are energetic and proactive.

Additional information

  • Uncapped Bonus
  • Laptop and a cell phone
  • Potential to quickly grow within the company
  • Complete and ongoing training from the start
  • International feel in a multi-cultural team across several countries
  • Opportunity to participate in an amazing adventure that starts now and hopefully never ends.

This is a hybrid working environment

Customer Service -French – Rotterdam

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements

Responsibilities/Tasks

Are you a fluent Frenchbspeaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?

  • Ensure the CS team solves 95% of the customer issues.
  • Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
  • Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
  • Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
  • Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
  • Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues

In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.

Requirements

  • Have work experience in the field of a customer service;
  • Have affinity with health and nutritional supplements;
  • Are communicative and service-oriented;
  • Are commercial savvy, flexible, stress-resistant and problem-solving;
  • Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.

This is a Hybrid working environment

CS Team Coordinator French – Rotterdam

For our client, we are looking for an experienced customer service coordinator, who speaks native French or native German, to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback.

Main Tasks

  • Coordinating tasks: Ensure escalation for complex cases within the team.
  • Coordination of the team: Motivating the team to perform at their best, conducting regular training sessions with the team, promoting the vision of the organization, overseeing the work of every employee in your team, supervising through daily schedules for the CS team, maintaining an overview and structure in terms of staffing vs. workload, and identifying bottlenecks.
  • Point of contact: for both novice and experienced CS employees for questions.
  • Coordination of the on-boarding of new team members: Ensuring that new employees are properly supervised and feel welcome within the team and the organization.

Requirements

  • Multitasking: Anticipate and handle multiple tasks simultaneously, ensuring efficiency and effectiveness in Customer Service processes.
  • Strong Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively engage with clients and team members.
  • Driven to Achieve Results: Exhibit a go-getter attitude and a commitment to achieving goals.
  • Fluency in the French langauage
  • Experience: You bring 3-5 years experience in a similar role.

This is a hybrid working environment