Client Specialist – French – Amsterdam area

You will be the internal point of contact for customers and works closely with Sales, Finance, Purchasing and Supply Chain Department building and maintaining relationship with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of any customer requests incl. price calculations, quotes, tenders, sample requests, technical inquiries, trial orders and responding in a timely manner

  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of products

  • Documenting and logging customer complaints

  • Responsible for administration of Customer Master Data in ERP and CRM tool

  • Ability to create technical documentation using an internal tool

  • Support and help sales in developing customers, support other projects as assigned by manager

  • Collaborating with production, marketing- and sales team to enhance customer services

  • Identifying customer needs and taking proactive steps to maintain positive experiences

  • Analyse customer feedback and turn into action where applicable

  • Tracking customer experience across online and offline channels

Requirements

  • Proficiency in MS Office, ERP-systems and CRM software (knowledge of Salesforce is an advantage)

  • Excellent interpersonal skills and a client-centred approach

  • Ability to work independently

  • Great organizational and time management abilities

  • Excellent administrative skills

  • Superb communication, collaboration and problem-solving skills

  • Fluent in English and French, any additional language welcome

  • Hand’s on mentality and stress resistance

  • Approachable for internal as well as external customers

  • Good listening and empathy skills. Strong sense of applying scientific methodology to a business environment.

Business Developer – French – Nijmegen

Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help us grow. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!

Responsibilities/Tasks

Your main responsibility will consist in developing the French market:

  • Turning prospects into clients by actively following up on the leads and seeking business opportunities
  • Identifying future growth opportunities
  • Maintaining and growing existing accounts
  • Building and managing relationships with new clients
  • Buying IT equipment for and from your clients
  • You’re on the phone selling IT equipment B2B in France/Belgium/Luxembourg/Switzerland
  • You’re following up with leads
  • You’re entering your sales activities in our CRM
  • You’re negotiating independently for your own deals, with the support from your team
  • You’re constantly communicating with your team, including those who are abroad.
  • You’re trying to learn something new every day
  • You’re sharing your ideas to help us improve

Requirements

  • You have a bachelor’s degree in a related field.
  • You have a minimum of 4 years of work experience in a (similar) sales role
  • You write and speak French and English fluently; other languages are always a plus.
  • You like working hard to reach your target
  • You are not afraid of the phone, social media, or just people in general
  • You are a true team player
  • You like learning and you are a fast learner.
  • You like to work in a highly international environment
  • You are energetic and proactive.

Additional information

  • Uncapped Bonus
  • Laptop and a cell phone
  • Potential to quickly grow within the company
  • Complete and ongoing training from the start
  • International feel in a multi-cultural team across several countries
  • Opportunity to participate in an amazing adventure that starts now and hopefully never ends.

This is a hybrid working environment