Sales Development Representative – Utrecht – German

As a Sales Development Representative you are the voice of our client and you will play an essential part in acquiring new customers. You will be responsible for generating valuable leads that will convert to long-term, excited customers.

Main Tasks

  • Completing customer research;
  • Reaching out to potential high value customers via phone, email or video call;
  • Converting high quality leads generated through our marketing programs;
  • Communicating our value proposition to business owners or senior executives;
  • Becoming a sales development expert; you will build lead generation campaigns, work alongside our Marketing team and be at the forefront of industry developments;
  • Completing an onboarding process designed to help you progress to Account Executive and beyond.


Requirements

  • 6+ months of customer facing sales experience;
  • Strong communication skills in both German (native level) and English;
  • CRM experience (e.g. Salesforce or Pipedrive);
  • You value drive, intelligence and honesty;
  • You are coachable and positively influence the team culture.

The Company Offers:

  • Startup culture with and energetic and engaged team
  • Competitive salary + commission
  • Potential career progression
  • Great team and social activities

Customer Service Representative German- Dutch – Heerlen

For one of our international clients in the Heerlen area, we are looking for a Customer Service Representative with technical affinity or experience.

The Customer Service Representative will deliver superior customer service via phone and e-mail to our existing client base. Deliver excellent customer service while increasing customer satisfaction, enhancing business relations and delivering expert problem resolution. Investigate customer needs and devise methods to improve the overall effectiveness between customers, both internal and external.

Main Tasks :

  • Cooperation and proper communication with multiple account managers and distributors within a certain region in the commercial and administrative field
  • acceptance, analysis, and assessment of customer orders for completeness of data
  • responsible for the follow-up of the entire order process from PO to shipment
  • correct implementation and follow-up of specific customer agreements
  • doublechecking and administrative handling of rebate requests done by sales (contribution calculator)
  • monitoring the order pattern and paper consumption development of the distributors assigned to you and, where necessary, taking action towards the account manager and / or distributor
  • correct registration of paper prices on distributor & end-user level
  • follow-up of outstanding payments that are substantively beyond the assessment of the Finance department
  • take the necessary actions to issue credit notes if needed
  • ensure correct registration of all administrative tasks in the ERP system
  • continuous optimization of procedures and working methods

Requirements :

  • HBO degree and a clear affinity with customer service and supply chain topics
  • several years of work experience in a customer service department within an international company
  • very good command of the Dutch, English and German language
  • excellent knowledge of MS Office (Outlook, Excel, Word)
  • familiar with an ERP system (preferably SAP)
  • stress resistant and can deal with deadlines
  • able to work accurately and systematically
  • proactive and result-oriented attitude
  • communicatively proficient
  • no 9 to 5 mentality
  • team player

Customer Support Representative – German – Amersfoort

 

The position of Customer support is a sales and support position within a technical environment handling sales and general technical issues.

Are you an experienced Customer Support Professional in a Business to Business environment with excellent verbal and written communication skills in German and English? Our client in Amersfoort is an international company in leading technology worldwide and looking for a motivated, sales driven and technically oriented person to join their team.

Main Tasks

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all the products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Coordinate the attendees and participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

Requirements

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • German is your first language with excellent verbal and written communication skills and fluent English skills
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment

Customer Support Engineer – German – The Hague

 

As a German Customer Support Engineer, you are part of the international Support Team that deals with the German-speaking community. You will answer a wide range of customer inquiries about games, and community-related matters and thus helping to improve our customers’ satisfaction. The Customer Support Engineer is active in chats, answers the phone, and takes care of incoming support tickets by mail and through various social networks.

 

Main Tasks

  • Ensure all inbound player inquiries are handled in time of our SLA.
  • Maintaining solid player relationships by handling questions and concerns with speed and friendliness.
  • Follow up with customers to ensure technical issues have been resolved.
  • Identifying and escalating (real-time) incidents within the games or the community.
  • Contribute to issue deflection initiatives such as self-help tools to improve player experience.
  • Actively engaging with players in game-chat while maintaining a friendly environment (moderation).
  • Analyze, confirm and report malfunctions within the games or on the platform.
  • Providing Web Care Support on Social Media and App Reviews.
  • Weekly Reporting on user pain, feedback and operational incidents.
  • Assisting with German Localisation and participating with Community Events such as live shows (Q&A, Bingo, Give Aways).

 

Requirements

  • Bachelor’s Degree in Communications or a related field or equivalent work experience.
  • Native German speaker and fluent in English (any additional language is a plus).
  • A passion for video games and communities.
  • A high-level empathy and strong customer focus.
  • Well-versed in chat, phone support, and email etiquette with attention to detail.
  • Comfortable with digital technologies such as gaming apps, mobile devices, hardware, and software.
  • A keen skill for multi-tasking along with excellent problem-solving skills
  • The ability to handle complaints in busy situations while maintaining a positive mindset.
  • Flexible availability to work 40 hours/week.
  • At least one evening per week and one-weekend shift per month is mandatory.
  • Awareness of social casino and casual games will be considered as a merit.

 

After Sales Service Coordinator – German – Rotterdam

The Customer Operations team is taking care of all requests coming in from customers (B2B & B2C) throughout the EMEA region. Whether they shop in stores or online, this teams ensures a high-quality service and an excellent customer journey. In this role you are mainly responsible for the requests coming in through stores and other partners and customer service is mostly taking care of our online requests.

The After Sales Service Coordinator position will be dealing with external and internal customer questions by phone or email for the German market.

Teamwork is very important and taking own initiative to assist other colleagues within whole team is highly appreciated. The ideal person we are looking for has native German language skills and passionate about customer care with a proactive and service minded attitude.

Main Tasks:

  • Contact person for partners (mainly stores) in Germany, dealing all requests by phone, email and WhatsApp. Requests also include order entry, handling of complaints, and special projects.
  • Order book management by analyzing the order status, availability and ensuring on time deliveries.
  • Providing partners with product information.
  • Support internal departments, such as accounts receivable and marketing.
  • Monitoring current processes, identify gaps and make innovative improvement suggestions.
  • Responsible for excellent service level towards the customers, internal and external.
  • Assist other B2B or B2C colleagues when needed.
  • Go above and beyond in service ensuring an outstanding shopping and brand experience.
  • Communicate issues and suggestions based on customer feedback to other team members.

Requirements:

  • (Higher) professional education or equivalent experience.
  • Passion for customer care with a proactive and service minded attitude.
  • Language skills: German on a (near) native level written & spoken and English on professional level.
  • Strong listening and communication skills.
  • Great team player skills and support your colleagues by offering unsolicited help.
  • Must be detail oriented, flexible and a quick learner.
  • Self-motivated, shows initiative and able to solve problems with high energy and a positive attitude.
  • Multitask, proactive and X-functional/discipline attitude.
  • Experience within a similar customer care position.
  • Experience working with ERP system (SAP) is an advantage.
  • Proficient in MS Office functions preferred.

Sales Support Representative – German – Amsterdam Area

A Sales Support Representative primarily assists the sales team, coordinating sales-related activities and focusing mostly on managing schedules and the distribution of any sales documentation. Responsible for receiving, handling and processing sales & purchase orders. Responsible for monitoring sales and chasing for business. To perform any other related duties as per request.

Main Tasks

  • Keep regular contact with customers and suppliers by telephone and email in a supporting way for the Account/Product Manager
  • Draw up and follow up quotations, calculate prices when Account/Product Manager is out of the office
  • Receive, check and follow up of Sales and Purchase orders
  • Assist / monitoring with planning of stock
  • To send and follow up of samples
  • Receive, rectify and follow up and reporting of Non Conformances and complaints
  • Prepare, execute and follow up market research and reporting
  • To run stocks/ planning in Excel spreadsheet
  • To liaise with other departments in order to fulfil customers/suppliers requirements.
  • Reports to : Account/Product Manager

Requirements

  • Fluent in English (verbally and in written) and (near) native level of German
  • HBO level education or similar work experience
  • Excellent communication and interpersonal skills.
  • A commercial mindset.
  • Must be able to work using their own initiative and to take ownership for co-coordinating tasks/resolutions and seeing it through to execution.
  • Customer focus and good team working skills.