Our client is an international logistics and transportation company in the Venray area. As German-speaking Customer Service Representative, you’ll be the first point of contact for customers, providing customer support that adds value to every interaction.
Responsibilities/Tasks
- Handle daily incoming orders and customer service calls, and log all contact in the CRM system
- Follow up on customer complaints with a problem-solving mindset until they’re resolved
- Act as the main customer support contact for product and sales information
- Work with internal departments on stock and financial questions
- Call customers about overdue invoices and agree on solutions
- Join or lead improvement projects that boost efficiency and the customer service experience
- Support the customer service team with general office tasks
Requirements
- Native or near-native German and excellent English
- 2-3 years of experience in customer service, customer support or a similar role, ideally B2B
- MBO/HBO level, through education or work experience
- Strong problem-solver who anticipates issues
- Organised, flexible and calm in a fast-paced environment
- Proactive, decisive and a strong team player
- Excellent MS Office skills, including Excel and Outlook, plus ERP experience
- Available full-time, between 08:00 and 18:00
- Already living in the Netherlands with the right to work here
What’s in it for you
- Hybrid working, with 3 days in the office and 2 from home
- Competitive salary and attractive secondary benefits
- Professional, pleasant and diverse working environment
- Plenty of opportunities for growth and development
Work location
- Venray area, the Netherlands
Interested?
Sounds like your next step? Click Apply and your application goes straight to our recruitment team.
Our client is a global investment bank in Amsterdam’s financial district. As Customer Support Specialist, you’ll join a team of brokers and client service representatives supporting private and business clients in Germany and Switzerland. It’s a strong starting point for anyone looking to grow in the financial sector.
Responsibilities/Tasks
- Answer customer enquiries quickly and efficiently, mostly by phone
- Help customers with questions about investment products
- Find solutions and make sure customers are happy with the service
- Build in-depth knowledge of the bank’s investment products
- Work in line with the company’s regulations
Requirements
- German at C1 level
- Interest in finance and investing
- Bachelor’s level (HBO) or equivalent ability
- Strong communication skills and real empathy for customers
- Eager to learn, ambitious and enthusiastic on the phone
- Already living in the Netherlands with the right to work here
What’s in it for you
- Hybrid working
- 30 vacation days
- Premium-free pension
- €2,900 gross per month plus a 5.5% guaranteed bonus
- Fresh lunches, online training and growth opportunities
- Friendly team with Friday drinks
Work location
- Amsterdam, the Netherlands
Interested?
Sounds like your next step? Click Apply and your application goes straight to our recruitment team.
Our client is an international organisation in the Randstad area. As Direct Sales Representative, you’ll turn warm and cold leads into customers, presenting the company’s products and services and closing sales, mostly by phone.
Responsibilities/Tasks
- Prospect, qualify and close sales while building customer relationships by phone
- Spot upsell opportunities with new and existing customers
- Run online product demos for interested prospects
- Follow up on leads from the customer service team
- Keep in-depth knowledge of all products, services and pricing
- Research the market and competitors to help generate demand
- Work with the Sales & Marketing team and review progress regularly with the Sales Director
- Resolve customer issues quickly and professionally
Requirements
- Excellent German and English, other languages a plus
- 2-4 years of experience in B2B or SaaS sales, including cold calling and closing
- MBO/HBO degree or vocational training
- Confident with CRM tools and Microsoft Office
- Strong communicator, self-motivated and coachable
- Comfortable in a fast-paced, changing environment
- Already living in the Netherlands with the right to work here
What’s in it for you
- Remote working
- 26 vacation days
Work location
- Fully Remote (based in the Netherlands)
Interested?
Sounds like your next step? Click Apply and your application goes straight to our recruitment team.
