For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the German market.
Responsibilities/Tasks
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.
As a Customer Care Agent, you are the “voice” and first point of contact for the company. Your duties include, but are not limited to, handling reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.)
- Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication
- Contributing to the general success of the company by engaging in internal improvement projects/meetings
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
Requirements
- Eagerness to learn about the company’s products and their specifications.
- Great interpersonal and relationship-building skills.
- Capable of working well alone as well as in a team
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
- Customer service experience and a service-oriented attitude
- Some B2B sales experience is beneficial
- HBO level of education
- Native or near native German, business fluent English skills and an additional language on top would be ideal.
For one of our international clients in the Zoetermeer, we are looking for a Customer Care Agent for the German market.
Responsibilities/Tasks
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Care Department for European customers. You will work closely together in the team with your colleagues and the second line of support; with sales and other departments. You report in this position to the Customer Care Team Leader.
As a Customer Care Agent, you are the “voice” and first point of contact for the company. Your duties include, but are not limited to, handling reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
As a Customer Care Agent you are responsible for engaging and retaining a profitable relationship with the customers by:
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries
- Provide quotations, order status updates and post-sales administration (invoices, delivery notes etc.)
- Allowing customers to be self-sufficient by providing access to and maintaining support centers and step-by-step guides
- Analyze customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the Application Specialists
- Guiding customers through the return/repair process, while cooperating with our Repair department to ensure fluid communication
- Contributing to the general success of the company by engaging in internal improvement projects/meetings
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
- Aiding in company-wide tasks or projects (such as translations, investigations etc.)
Requirements
- Eagerness to learn about the company’s products and their specifications.
- Great interpersonal and relationship-building skills.
- Capable of working well alone as well as in a team
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
- Customer service experience and a service-oriented attitude
- Some B2B sales experience is beneficial
- HBO level of education
- Native or near native German, business fluent English skills and an additional language on top would be ideal.
Our client is an international distributor of chemicals to various industries such as the agro business, pharmaceutical and food industry. Our client is located in the area of Enkhuizen.
Responsibilities/Tasks
A Sales Coordinator primarily assists the sales team, coordinating sales-related activities and focusing mostly on managing schedules and the distribution of any sales documentation. Responsible for receiving, handling and processing sales & purchase orders. Responsible for monitoring sales and chasing for business. To perform any other related duties as per request.
- Keep regular contact with customers and suppliers by telephone and email in a supporting way for the Account/Product Manager
- Draw up and follow up quotations, calculate prices when Account/Product Manager is out of the office
- Receive, check and follow up of Sales and Purchase orders
- Assist / monitoring with planning of stock
- To send and follow up on samples
- Receive, rectify and follow up and reporting of Non-Conformances and complaints
- Prepare, execute and follow up market research and reporting
- To run stocks/ planning in Excel spreadsheet
- To liaise with other departments in order to fulfil customers/suppliers’ requirements.
Requirements
- Fluent in English (verbally and in written) and (near) native level of German
- HBO level education or similar work experience
- Excellent communication and interpersonal skills.
- A commercial mindset.
- Must be able to work using their own initiative and to take ownership for co-coordinating tasks/resolutions and seeing it through to execution.
- Customer focus and good team working skills.
Additional information
Good opportunities for growth within the organization.
Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience. This is a Hybrid working environment.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Fleuncy in the German (C1, C2) and English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Technical Support Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Technical Support Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Technical Support Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Technical Support Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
Our client is a global suppliers and manufacturer of optical networking equipment as well as a reseller of refurbished networking devices (routers & switches). They are looking for an Inside Sales Representative for the DACH market.
Responsibilities/Tasks
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Supporting Sales Teams to realize objectives and targets
- Understanding customers’ needs and identifying sales opportunities.
- Answering potential customers’ questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services. Staying informed about competing products and services.
- Upselling products and services.
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.
Requirements
- Minimum 2 years experience in a similar role.
- German language skills – native or fluent level is absolutely necessary.
- Previous experience in an outbound call center or a related sales position preferred but not necessary.
- Proficiency in Microsoft Office.
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent phone and (cold) calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- Ability to achieve targets.
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Application Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Application Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Application Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
Our client is a International company with their European HQ located in Amersfoort.
We are in search of a Technical Expert on AV products and applications to perform Engineering, Sales and Troubleshooting tasks. Are you an Engineer with an Electronic (AV) background with commercial skills?
Responsibilities/Tasks
- Providing technical support, by phone, to our resellers and end-users;
- Providing product specifications to resellers and end-users in AV applications;
- In house product testing for technical issues experienced on site;
- Provide new product ideas and changes to future products;
- Generating and maintaining a professional and friendly relationship with resellers and end-users;
- Training colleagues and resellers;
- Keep up to date on product line, product functions, features and applications;
- Performing other sales related tasks as needed.
Requirements
- Technical or Engineering experience in AV;
- Fluent/ native command of German and fluent English language skills and both written as verbally
- Technical Education preferably in Electronics;
- Relationship building ability;
- Professional and friendly attitude to solve problems and work within a team;
- Excellent verbal and written communication skills;
- Professional appearance
This is a full-time position with competitive compensation and benefits package. If you are an experienced Electronics Engineer with a passion for technical support and a desire to work with a dynamic and growing company, we encourage you to apply today.
This role is a hybrid working environment.
Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements.
For our client, we are looking for an experienced customer service coordinator, who speaks native German, to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback.
Main Tasks
- Coordinating tasks: Ensure escalation for complex cases within the team.
- Coordination of the team: Motivating the team to perform at their best, conducting regular training sessions with the team, promoting the vision of the organization, overseeing the work of every employee in your team, supervising through daily schedules for the CS team, maintaining an overview and structure in terms of staffing vs. workload, and identifying bottlenecks.
- Point of contact: for both novice and experienced CS employees for questions.
- Coordination of the on-boarding of new team members: Ensuring that new employees are properly supervised and feel welcome within the team and the organization.
Requirements
- Multitasking: Anticipate and handle multiple tasks simultaneously, ensuring efficiency and effectiveness in Customer Service processes.
- Strong Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively engage with clients and team members.
- Driven to Achieve Results: Exhibit a go-getter attitude and a commitment to achieving goals.
- Fluency: In the German Langauage
- Experience: You bring 3-5 years experience in a similar role.
This is a hybrid working environment
Our client is an international leader in global IT services. They are looking for a young and energetic person who will join a fun team to help us grow. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!
Responsibilities/Tasks
Your main responsibility will consist in developing our market by:
- Working with our lead generation tool: creating cold and warm sequences, creating reports/dashboards, and analyzing the results of sequences.
- Business development on existing clients and new leads by using our CRM and LinkedIn Sales Navigator.
- Following up with all teams within the sales team on leads
- Working with our ERP and creating analysis and lists on existing clients
- Working with our CRM: providing information on clients/prospects, looking for the next steps, and helping the team with creating analysis
- Sharing your ideas to help us improve.
- You’re on the phone selling IT equipment B2B.
Requirements
- You are looking for an entry-level position after your graduation.
- You have a minimum of 1 year of work experience in for example a (similar) internship.
- You have a passion for sales, and you are a hunter at heart!
- You are an energetic person who is dedicated, organized, and flexible!
- You have excellent writing and verbal communication skills in English and German. Other languages are a plus
- You like working hard to reach your target.
- You are not afraid of the phone, social media, or just people in general.
- You are a true team player.
- You like to work in an international company with people from all over the globe.
- You are full of energy!
Additional information
Some of the company’s benefits include:
Uncapped Bonus; A fixed contract from the start; Laptop and a cell phone; Potential to quickly grow within the company; International feel in a multi-cultural team across several countries; exciting workplace that includes a company gym and weekly personal trainer.
This is a hybrid working environment
