As a customer contact representative, you are in direct contact with travel agents. As the travel agents have a lot of knowledge about the world of traveling as well, you sort out issues in cooperation. You assist travel agents in more complicated issues where you have more possibilities to take action. You also provide web […]
Main Tasks Managing large amounts of inbound and outbound calls in a timely manner Following “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Seize opportunities to up-sell and cross sell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records […]
Our international client with their European office in the Leiden area is looking for a self-motivated candidate to join their driven international team as Account Development Representative. Main Tasks The Account Development Representative will be responsible for selling Supply Chain Visibility products and solutions, and supporting the Account Management Team by establishing Qualified Meetings. Duties […]