In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.
Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Spanish & English as well as great energy and enthusiasm.
Main tasks:
- Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
- Reconcile orders against contract parameters ensuring proper license configurations and pricing
- Prepare quotes and book orders of diverse complexity to ensure proper invoicing
- Manage pipeline by tracking all customer activity, from prospect to deal closure
- Maintain an updated sales forecast in SalesForce.com
- Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
- Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction
Requirements:
- Background in contract renewals, sales operations, or account management within an enterprise environment
- Relevant educational background in technology, business, economics or similar.
- Proficiency in Spanish is required, good command of English
- Very good command of Excel with the ability to easily interpret mathematical information
- Results-driven, with a customer-first mentality and eager to learn
- Strong communication, consultative, and influencing skills
- Proven team player
- Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
- Stealth attention to detail, following and improving processes
The Client Services & Procurement Specialist is expected to serve as the client services expert as well as the procurement and order fulfilment expert for assigned product category within the Client Services Unit and utilize vendor technical expertise for various pharmaceutical and non-pharmaceutical products.
The CS Specialist is the first point of contact for order and related communications and is expected to provide customer service excellence to all stakeholders, including other product category teams. The CS Specialist is expected to provide regular status updates on orders and address questions, concerns and/or change requests that the client may have in coordination with Client Services and Strategic Supply Chain Units, project director, and other stakeholders as needed.
The Client Services & Procurement Specialist is also responsible for maintaining data accuracy from the request to the purchase order confirmation from the vendor; and for working with the Logistics Unit to ensure the supply chain is established and executed key performance indicators (KPIs).
SPECIFIC RESPONSIBILITIES:
Client Relationship Management:
- Provide proactive customer service while acting as primary point of contact for procurement and order fulfilment, including request for quotations,
- Work collaboratively with internal and external units, vendors, and partner organisations on procurement and order fulfilment issues.
- Proactively identify procurement and/or order fulfilment activities potentially impacting the project’s ability to perform its duties and advise the necessary stakeholders.
- Handle procurement and/or order fulfilment related incidents; log incidents into the Incident Management System, provide inputs for incident investigation and contribute to the resolution within incident set timelines.
Procurement and Order Administration:
- Coordinate and monitor order management with vendors, including responsiveness to quotations, and contribute to the continuous review of vendor’s operational order management performance.
- Proactively identify issues with day-to-day ordering processes and resolve and/or communicate the issues to management in a timely manner, as needed.
- Lead the troubleshooting of procurement and/or order-related challenges define and implement corrective action in case of irregularities working closely with the Category Lead.
Administration:
- Maintain system-related changes required on requisitions, price quotes and/or purchase orders throughout the procurement or order fulfilment process in coordination with client and/ or Sourcing & Procurement, Client Services & Procurement, and Logistics Specialists.
- Maintain and update the ERP system at an order level to ensure internal data accuracy and external reporting are optimal.
- Adhere to established procurement policies and standard operating procedures, identify opportunities for continuous improvement, and provide backup coverage as needed.
- Perform procurement and order fulfilment duties in a transparent and ethical manner.
Requirements
- Bachelor’s Degree in procurement, public health, or other related area or equivalent experience.
- Previous client relations or customer service experience required.
- 3+years of procurement or order fulfillment experience is preferable..
- Experience with ERP or other supply chain management system is preferred.
- Experience in the international, public health sector is preferred.
- Experience working in a developing country a plus.
- Fluency in English is required.
- Excellent written/verbal communication and interpersonal skills with strong sense of customer service.
- Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
- Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
- Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
- Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Preferably advanced user level of Excel.
Our client is an international leader in global IT services. They are looking for a self-motivated, proactive go getters to work as their Sales Representative for the Spanish, Italian, French and German markets. You will deal with existing accounts and at the same time you will also have the opportunity to develop your own portfolio. You will become a pivotal part of a very vibrant and successful international sales team.
Main Tasks
Your main responsibilities will consist in developing our Spanish market by:
- Turning prospects into clients by actively following up on the leads and seeking business opportunities
- Maintaining and growing existing accounts
- Identifying future growth opportunities
- You’re on the phone selling the company’s products B2B worldwide; building and managing relationships with clients, negotiating independently for your own deals, following up with leads, entering your sales activities in our CRM.
- You’re sharing your ideas to help the company improve
- You’re constantly communicating with your team, including those who are abroad.
Requirements
- You recently graduated from a bachelor’s or master’s degree
- You like working hard to reach your target
- Spanish is your first language and you have business fluent English skills
- You are not afraid of the phone, social media, or just people in general
- You are a true team player
- You enjoy learning and you do it fast
- You are full of energy
