Customer Support Associate – UK Markets – Amersfoort

Our international client who are leaders in the world of leading technology are searching for an excellent Customer Support Representative for their UK markets.

The successful candidate will be detail oriented, be able to multitask, be proactive, have good computer skills and be open to learning new processes. This job also demands flexibility, reliability, ability to prioritise and the skills to interact with people at all levels and in a team environment.

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

Responsibilities/Tasks

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all company products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

Requirements

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • Native-level English speaker with excellent verbal and written communication skills
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment

This is a hybrid working environment.

Tradeshow Warehouse Assistant – English – Amersfoort

Our client is an international leader in electronics.

The Tradeshow Warehouse Assistant is responsible for the operation of the Tradeshow/Marketing Warehouse. The Tradeshow Warehouse Assistant will report to the Tradeshow Manager.

Key Responsibilities:

  • Tradeshow Support
    • Set-up booth equipment for pre-testing in the Tradeshow warehouse
    • Prepare and packing of Tradeshow Shipments
    • (Un)loading of trucks
    • Create paperwork for Tradeshow Shipments
    • Check Tradeshow Equipment when it comes back (non-Extron equipment only)
    • Maintains the Tradeshow stock as needed
    • Place orders for Sales Manager demo stock
  • Marketing Warehouse Support
    • Arrange shipments of Marketing/Training equipment
    • Maintain the literature stock and process literature requests
    • Keep the Marketing Warehouse structured and organized

Requirements:

  • Good verbal and written communication skills (English mandatory)
  • Good administrative skills
  • Good level of accuracy and detail-oriented
  • Computer skills (Microsoft Office)
  • Preferred Working times from 9:00 – 17:30
  • Car driving license
  • Forklift license mandatory

Application Engineer – German – Amersfoort

Our client is a International company with their European HQ located in Amersfoort.

We are in search of a Technical Expert on AV products and applications to perform Engineering, Sales and Troubleshooting tasks. Are you an Engineer with an Electronic (AV) background with commercial skills?

Responsibilities/Tasks

  • Providing technical support, by phone, to our resellers and end-users;
  • Providing product specifications to resellers and end-users in AV applications;
  • In house product testing for technical issues experienced on site;
  • Provide new product ideas and changes to future products;
  • Generating and maintaining a professional and friendly relationship with resellers and end-users;
  • Training colleagues and resellers;
  • Keep up to date on product line, product functions, features and applications;
  • Performing other sales related tasks as needed.

Requirements

  • Technical or Engineering experience in AV;
  • Fluent/ native command of German and fluent English language skills and both written as verbally
  • Technical Education preferably in Electronics;
  • Relationship building ability;
  • Professional and friendly attitude to solve problems and work within a team;
  • Excellent verbal and written communication skills;
  • Professional appearance

This is a full-time position with competitive compensation and benefits package. If you are an experienced Electronics Engineer with a passion for technical support and a desire to work with a dynamic and growing company, we encourage you to apply today.

This role is a hybrid working environment.

Order Processor -Dutch- Amersfoort

Our client is an international electronics company, they are looking for an order processor.

Within the position of Order Processor you will be responsible for all domestic and international orders for the Benelux and Nordics region. You will be interacting with different departments within the company from Sales, Operations to Accounting and be in contact with our customers regarding the order status You will be the (first) point of contact for all customer related questions. You will be responsible for the order flow and therefore you know the importance of getting ship dates, lead times and orders back to the customer and Sales department in a timely manner.

Responsibilities/Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Fluent level of Dutch and fluent English skills and excellent communication skills
  • Good computer skills
  • Detail oriented
  • Able to multitask
  • Determine priorities
  • Flexible
  • Work efficiently with little supervision and in a team environment
  • Have a sense of urgency when handling issues

This is a hybrid working environment.

Final Quality Control Test Technician – English – Amersfoort

Our international client who are a global leader in technology are looking for a new addition to their dynamic team based in Amersfoort.

TheFinal Quality Control Test Technician is required to be able to read mechanical and electronic assembly engineering documentation. Performing functional testing on products as prescribed with attention to detail is essential. This position requires knowledge of process control analysis and continuous improvement techniques. This position reports directly to the Repair Center Supervisor.

Responsibilities/Tasks

  • Perform final quality control tests per established procedures on professional audio/visual products for customer repaired or returned items.
  • Inspect incoming and outgoing products per specifications.
  • Audit procedures and processes as directed by the company Quality Control Management Systems team.
  • Perform calibrations and preventative maintenance on repair center test equipment as per stablished set due dates.
  • Other duties as required.

Requirements

  • Good verbal and written skills in English required.
  • Experienced with Microsoft Office products (Excel, Word, etc…).
  • Must be able to follow verbal and written procedures with minimal supervision.
  • A self-starter and able to work in a busy team environment.
  • A working knowledge of ISO 9000 standards is a plus.
  • Must be eligible to work in the Netherlands (no sponsorship)