Technical Service Specialist – Dutch – Amersfoort

The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.

Responsibilities/Tasks

This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.

Primary duties:

  • Scheduling technical follow up with doctors
  • Support customers by phone and emails (CRM)
  • Onboarding new doctors remotely
  • Assisting the field Dental Technical Specialist teams in case of peaks/necessity
  • Providing technical support (software & web) for products in our digital portfolio

Requirements

  • Minimum of 3 years’ experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
  • Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native Dutch, fluent in English.

Customer Service Associate – German – Amersfoort

For one of our international clients in the Utrecht area, we are looking for a fluent German speaking Customer Service Associate.

The Customer Service Associate is responsible for providing exceptional customer service to our client’s international distributors and customers. You will interact daily with important customers, therefore it is important to represent the company and the customer service philosophy with the utmost integrity.

Main Tasks

  • Responsible for accurately and timeously informing clients regarding products and sales promotions.
  • Responsible for smooth and accurate processing of customer orders and handling of international queries.
  • Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
  • Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
  • Responsible for supporting Sales Reps in upselling new products in a proactive manner.
  • Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
  • Complies with company policies and procedures.
  • Performs other responsibilities/duties that may be assigned.

Requirements

  • 2-3 years experience in customer service and/or customer account management
  • Must be native or very fluent in German
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player

Web Editor Team Coordinator – French & Flemish/Dutch – Remote

In order to develop their Dutch and Belgian Teams they are looking for a Web Editor Team Coordinator. The coordinator will manage the team and is in charge of processing products based on priorities and be responsible for all product data and product descriptions published online.

Responsibilities/Tasks

  • Management of the web editors’ team that in charge of the online catalog for one of the biggest retailers
  • Work with various client’s internal teams and stakeholders in order to ensure a smooth data gathering process
  • Handle day-to-day assigned tasks making time estimations on new jobs received and ensuring that the quality standards are met
  • Identifying possible improvements in the processes and suggesting ways of implementation for the needed changes
  • Training and mentoring the new editors, including mastering the tools required for the job

Requirements

  • Ideally you are bilingual Flemish-French (or French-Dutch), but if you speak and write both languages at a native-like level we would be interested in your profile as well
  • Professional working proficiency in English
  • minimum 3-5 years proven experience in a similar role; including some people management experience
  • Excellent writing, editing and proofreading skills
  • Ability to adapt to changes and meet deadlines in a in dynamic and stimulating work environment

Consumer Electronics Copywriter – French & Flemish – Remote

International digital marketing company, producing cross-media and cross-market unique content. In order to develop their Dutch and Belgian Teams our client is looking for a Consumer Electronics Copywriter. Are you a Tech Enthusiast copywriter, able to create clear, concise and consumer copy for different channels for mass online consumer electronics retailers?

Responsibilities/Tasks

  • Create products or service descriptions and make it interesting for the consumer electronics retailer’s website, their social media, banners and newsletters or other multimedia contents as needed
  • Bring new products to life, adding emotional appeal in order to attract new customers and encourage existing customers to remain loyal
  • Check copy on spelling and grammar errors
  • Provide a high awareness of relevant trending topics and news to identify content opportunities

Requirements

  • Ideally you are bilingual French-Flemish (or French-Dutch), but if you speak and write both languages at a native-like level please don’t hesitate to apply as well
  • Business fluency in English
  • Knowledge about and/or a passion for tech products and related topics
  • A minimum of 3-5 years proven experience in a similar role
  • Excellent writing, editing and proofreading skills
  • Experience with SEO principles to maximize copy’s reach
  • Be highly creative and imaginative
  • Adaptable and flexible; ability to meet deadlines in a in dynamic and stimulating work environment
  • Pro-active, responsible and with a passion to complete the assignments

Product Content Editor – French & Flemish/Dutch – Remote

In order to develop their Dutch and Belgian Teams our international client looking for a Product Content Editor. As an editor you will process products based on priorities and be responsible for all product data and product descriptions published online.

Responsibilities/Tasks

For the Product Page

  • Processing is based on established targets in a weekly sprint planning
  • Content management system for product content optimization (online/offline) o Management: Specifications, images and product texts
  • Product detail page:
    • creation of the product description and specs
    • optimization of the images in Photoshop for online use
    • enrichment of the product detail page (color Variants, alternatives and ribbons)
    • addition of all relevant and mandatory specs
  • Understandable texts, highlighting the most important product features or Fill USPs
  • Weekly filter maintenance for optimal customer experience
  • Process customer-care questions regarding product content

For Articles

  • Item listing process
  • Verify content spec-sheets with product content
  • Contact with supplier and other internal stakeholders
  • Manage all specification profiles for your categories
  • Keeping specifications up to date
  • Share and maintain with internal and external stakeholders

For Optimization

  • Optimize product content of your categories
  • Complete specifications if possible
  • Request or delete (new) specifications
  • Keep SEO texts for category list pages up to date
  • Weekly maintenance of filter specifications

Requirements

  • Both French and Flemish (or Dutch) excellent speaking and native-like writing skills
  • Business fluency in English
  • Around one year of experience in a similar role
  • Some SEO experience
  • Accuracy and ability to work under pressure and with deadlines

Customer Service Associate – French – Amersfoort

The Customer Service Associate is responsible for providing exceptional customer service to our client’s international distributors and customers. You will interact daily with important customers, therefore it is important to represent the company and the customer service philosophy with the utmost integrity.

Responsibilities/Tasks:

  • Responsible for accurately and timeously informing clients regarding products and sales promotions.
  • Responsible for smooth and accurate processing of customer orders and handling of international queries.
  • Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
  • Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
  • Responsible for supporting Sales Reps in upselling new products in a proactive manner.
  • Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
  • Complies with company policies and procedures.
  • Performs other responsibilities/duties that may be assigned.

Requirements:

  • 2-3 years experience in customer service and/or customer account management
  • Must be native or very fluent in French
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player

Order Processor – Dutch – Amersfoort

The Order Processor is responsible for all domestic and international orders for the Dutch speaking region. This person will be interacting with different departments within the company from Sales, Operations to Accounting and be the first point of contact with the customers regarding the order status.

Main Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Native level of Dutch language skills. Other EU languages will be a plus
  • Experience with the Dutch speaking business market is considered important
  • Detail oriented
  • Ability to multitask
  • Determine priorities
  • Work efficiently with little supervision
  • Have a sense of urgency when handling issues

Technical Service Specialist – Dutch – Amersfoort

The Technical Customer Support Specialist is responsible for providing exceptional product- and customer support to healthcare professionals.

Responsibilities/Tasks

This role within the Dental Digital department focuses on providing operational and customer support to Dental professionals. The successful candidate will be responsible for initial processing and assessment of digital orthodontic cases and related technical support.

Primary duties:

  • Scheduling technical follow up with doctors
  • Support customers by phone and emails (CRM)
  • Onboarding new doctors remotely
  • Assisting the field Dental Technical Specialist teams in case of peaks/necessity
  • Providing technical support (software & web) for products in our digital portfolio

Requirements

  • Minimum of 3 years’ experience in technical support and/or customer service, preferable with prior experience within the dental/orthodontic industry
  • Previous experience in a similar role including clear aligners, I/O scanners and digital dentistry preferred.
  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
  • Proactive, self-sufficient, with a strong team-oriented mindset
  • Enthusiastic, logical, and creative thinker
  • Native Dutch, fluent in English.