Sales Support Representative – German – Amsterdam Area

A Sales Support Representative primarily assists the sales team, coordinating sales-related activities and focusing mostly on managing schedules and the distribution of any sales documentation. Responsible for receiving, handling and processing sales & purchase orders. Responsible for monitoring sales and chasing for business. To perform any other related duties as per request.

Main Tasks

  • Keep regular contact with customers and suppliers by telephone and email in a supporting way for the Account/Product Manager
  • Draw up and follow up quotations, calculate prices when Account/Product Manager is out of the office
  • Receive, check and follow up of Sales and Purchase orders
  • Assist / monitoring with planning of stock
  • To send and follow up of samples
  • Receive, rectify and follow up and reporting of Non Conformances and complaints
  • Prepare, execute and follow up market research and reporting
  • To run stocks/ planning in Excel spreadsheet
  • To liaise with other departments in order to fulfil customers/suppliers requirements.
  • Reports to : Account/Product Manager

Requirements

  • Fluent in English (verbally and in written) and (near) native level of German
  • HBO level education or similar work experience
  • Excellent communication and interpersonal skills.
  • A commercial mindset.
  • Must be able to work using their own initiative and to take ownership for co-coordinating tasks/resolutions and seeing it through to execution.
  • Customer focus and good team working skills.

Customer Service Agent – Swedish/Norwegian – Amsterdam

Our international client is looking for a proactive and self-motivated Customer Support Representative with Swedish and/or Norwegian language skills, to work at their offices based in the heart of Amsterdam. You will communicate extensively with global consumers who are travelling, with agencies and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction, using communication channels like phone, email, and chat.
  • You give website assistance to customers
  • You give information to customers on fares, availability and schedules.
  • You recognize sales leads and acts upon them.
  • You explain advantages of company’s services over competitors and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover.
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO)
  • Swedish/Norwegian is your first language and fluent English language skills are required -both written and spoken
  • Empathic and a quick problem solver
  • Willing to go the extra mile to exceed customers’ expectations
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Previous customer service experience is preferable; or work experience in travel industry
  • Team player, but also able to work independently
  • Flexibility regarding working hours
  • You feel comfortable with working with (more complex) computer systems
  • Start on the 17th of January 2022