Customer Order Management Rep – Dutch & English – Rotterdam

This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.


Requirements

  • Business fluent speaking and writing skills in English and Dutch
  • Additional European language proficiency is a plus
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience is required
  • Proven customer-centric mentality with strong attention to detail

Customer Account Representative – Spanish- Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Spanish & English as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Spanish is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Renewals Analyst Dutch & French – Rotterdam

In this role, you will be working with our customers to ensure successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and fluency in Dutch & French as well as great energy and enthusiasm.

Main tasks:

  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals as well as identify and transfer new business leads to account management teams
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintain an updated sales forecast in SalesForce.com
  • Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction


Requirements:

  • Background in contract renewals, sales operations, or account management within an enterprise environment
  • Relevant educational background in technology, business, economics or similar.
  • Proficiency in Dutch and French is required, good command of English
  • Very good command of Excel with the ability to easily interpret mathematical information
  • Results-driven, with a customer-first mentality and eager to learn
  • Strong communication, consultative, and influencing skills
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Stealth attention to detail, following and improving processes

Business Generation Representative with Dutch – Rotterdam

As Business Generation Representative in the Netherlands, you can join us in doing what we do best: propelling business forward. Working with Account Executives and cross-functional teams, you will contact and engage target accounts in the Benelux region, prospect new business opportunities, qualify their goals and pain-points and identify how the company’s products and services can help them.

Main Tasks:

  • Outbound prospecting to build pipeline for the Benelux Sales Teams
  • Participate in customer retention, upsell and cross-sell campaigns
  • Manage inbound sales requests received via live chat
  • Use tools like SalesLoft and LinkedIn Sales Navigator to support your prospecting and overall sales cycle
  • Review, contact and qualify marketing-generated leads
  • Make a minimum of twenty strategic outbound calls per day
  • Set discovery meeting appointments for Benelux Sales Teams
  • Attend regular product sessions to develop expertise in Progress products
  • Maintain and update Salesforce.com CRM to accurately track all relative customer data, business insights, and records of interactions


Requirements:

  • You are very fluent in both Dutch and English
  • Have some experience or are interested in developing a career in tele sales, business development, and/or outbound prospecting
  • Love a challenge and working in target-driven environments
  • Succeed as part of a team
  • Are not afraid to speak to C-level customers on the phone as well as making sure you are up to date on the newest technologies and industry trends
  • Have a talent for finding new businesses and developing positive relationships
  • Work across many different parts of the organization to get things done
  • Are available 20-30 hours per week

HR Generalist – Dutch / English – Rotterdam

The HR team in this company is tasked with one of the company’s most important goals: preserving and driving culture of invention, agility, collaboration, and shared, celebrated success. In this role, you will drive a stellar employee experience across the EMEA region. As part of a high-energy, global collaborative team with a flexible approach to anticipating and addressing our customer’s needs, you will consult with management while acting as an employee champion and change catalyst for both day-to-day and global programs for about 500 of our top talent.

If you thrive in an “all hands-on deck” environment, love solving people’s problems, and can pivot quickly, we want to chat with you!

Main Tasks

  • Partnering with local managers and the global People team to roll out all key people processes in the region (compensation, benefits, development programs, etc.).
  • Being the local point of contact for both managers and employees when it comes to any people-related topic
  • Building and improving various local processes, policies, and guidelines related to people
  • Maintaining an in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance; partnering with legal department as needed/required
  • Consulting with managers and providing guidance and coaching when appropriate. Partnering with them on employee relation cases to address growth plans and performance issues
  • Working with Finance, Accounting, Legal, Procurement, Facilities, and IT on local cross-team projects and policies
  • Actively support the integration process of newly acquired companies
  • Managing the portfolio of local benefits, making sure we stay competitive on the market, and relevant for the needs of the employees
  • Owning the employee onboarding and offboarding process
  • Working with external partners on building a corporate socially responsible workforce and culture, based on the Corporate Sustainability program.
  • Organizing various internal events ranging from team buildings, parties, open doors initiatives, and many more to keep sustaining our employer brand
  • Oversee and manage the local pages for employees in the region on the company intranet
  • Working with Workday – responding to questions from employees, processing business requests, ensuring data integrity from a local perspective
  • Working with the global Centers of Expertise to ensure global programs are presented to local employees
  • Continually innovate and bring forward new actionable ideas to engage the employees and build brand image

Requirements

  • You have an extensive generalist HR experience, preferably in a complex, multinational organization
  • You are fluent English and Dutch
  • You have a very good understanding of the Dutch labor legislation (knowledge of UK, French/German labor legislation would be an advantage)
  • You enjoy building partnerships with managers, employees, and the rest of your People team peers
  • You strive for excellence in operations (management of process and programs, champion continuous improvement and drive results)
  • You can align analysis and strategy
  • High customer orientation & results achievement with strong business acumen
  • You have very good attention to details
  • You are an advanced MS Office user

 

 

Customer Order Management Rep – Dutch & English – Rotterdam

This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.

Main Tasks:

  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer’s license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.


Requirements

  • Business fluent speaking and writing skills in English and Dutch
  • Additional European language proficiency is a plus
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience is required
  • Proven customer-centric mentality with strong attention to detail