Customer Service -German – Rotterdam

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements

Responsibilities/Tasks

Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?

  • Ensure the CS team solves 95% of the customer issues.
  • Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
  • Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
  • Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
  • Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
  • Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues

In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.

Requirements

  • Have work experience in the field of a customer service;
  • Have affinity with health and nutritional supplements;
  • Are communicative and service-oriented;
  • Are commercial savvy, flexible, stress-resistant and problem-solving;
  • Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.
  • Are fluent in the German langauage

This is a hybrid working environment

Junior Renewals Specialist – Dutch – Rotterdam

Our client is an international compnay specialised in SaaS solutions for global business

This role is perfect for someone at the beginning of their career, who is eager to gain experience working with customers, renewing maintenance contracts, and highlighting product value to boost revenue through upselling and cross-selling. Additionally, you’ll provide support and guidance to clients. Proficiency in both Dutch and English is essential.

Main Tasks

  • Initiate successful renewals, upsells, cross-sells, referrals and transfer new business leads.
  • Reconcile orders against contractual terms, guaranteeing accurate pricing and license configuration.
  • Handle orders to ensure accurate billing.
  • Track customer activity from prospect to deal closure in the pipeline.
  • Maintain an updated sales forecast in SalesForce
  • Handle customer inquiries, enhancing product awareness and resolving issues.
  • Collaborate with Sales, Tech Support, Finance, and product teams to ensure customer satisfaction.

Requirements

  • Proficiency in Dutch and English
  • Excel and numerical skills.
  • Goal-oriented mindset, prioritizing customer satisfaction and eager to learn.
  • Excellent verbal and written communication and the ability to offer guidance.
  • Team player mentality.
  • Attention to detail
  • Some experience in working with customers or managing contract renewals, sales operations, or accounts.
  • Background in technology, business, or related fields.

CS Team Coordinator German – Rotterdam

Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements.

For our client, we are looking for an experienced customer service coordinator, who speaks native German, to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback.

Main Tasks

  • Coordinating tasks: Ensure escalation for complex cases within the team.
  • Coordination of the team: Motivating the team to perform at their best, conducting regular training sessions with the team, promoting the vision of the organization, overseeing the work of every employee in your team, supervising through daily schedules for the CS team, maintaining an overview and structure in terms of staffing vs. workload, and identifying bottlenecks.
  • Point of contact: for both novice and experienced CS employees for questions.
  • Coordination of the on-boarding of new team members: Ensuring that new employees are properly supervised and feel welcome within the team and the organization.

Requirements

  • Multitasking: Anticipate and handle multiple tasks simultaneously, ensuring efficiency and effectiveness in Customer Service processes.
  • Strong Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively engage with clients and team members.
  • Driven to Achieve Results: Exhibit a go-getter attitude and a commitment to achieving goals.
  • Fluency: In the German Langauage
  • Experience: You bring 3-5 years experience in a similar role.

This is a hybrid working environment