Commercial Executive – English – Utrecht Region

Responsibilities/Tasks

After a thorough on boarding process, the Commercial Executive is responsible for the management and commercial development of accounts/stakeholders (in person event and digitally).

You will be responsible for the interpretation of the 3-day conference programme into a personal sales plan that will enable you to sell our Summit conference passes to our European wide client base. Including prospecting leads and contacting them to pitch the high-quality conference Summit. You will work closely with the wider team including our content, marketing and sales department.

Requirements

We are looking for a strong commercial talent who wants to develop their skills in the dynamic world of energy media and in the process helping us to further expand our business in Europe. Are you that driven, passionate, authentic and creative individual who would like to be part of an ambitious, fun international team? Then this might be the right fit for you!

  • A self-starter with a high level of enthusiasm
  • A commercially driven team player, with an experience in B2B sales
  • Someone who is eager to develop his/her commercial skills with a focus on a customer centric sales approach
  • A great communicator, both written as verbally on a business level degree of English
  • A great negotiator with good presentation skills
  • Someone who does not step away of administrative tasks and is able to work organized and efficiently
  • Someone who is keen to get familiar with the dynamics of the energy industry
  • Experience with SalesForce is a plus

Additional information

  • A competitive salary, including a team-based bonus scheme
  • An international team and working environment
  • Hybrid working options
  • Personal development and training possibilities
  • An authentic, driven, passionate and ambitious team culture with a can-do mentality
  • Opportunity to travel
  • Fast growth opportunity to Commercial Executive – Event & Media sales

HR Advisor – English – Utrecht

Responsibilities/Tasks

The HR Advisor is responsible to promote a positive work environment founded on core values and ethics and in accordance with organizational objectives, principles, and best practices within local environments as well as a global perspective. The Advisor is expected to serve as first point of contact to support staff members in any location and is expected to support staff life cycle processes and administration that contribute to the growth and satisfaction of staff members across the organization and are aligned with organizational objectives. The Advisor works closely with staff and managers to deliver initiatives and support culture, talent acquisition, onboarding, performance management, training and development, compensation and payroll, absence management and occupational health, and offboarding.

The Advisor is also responsible for maintaining, developing, and aligning People & Culture systems and processes to meet changing requirements across the company. The HR Advisor is further expected to proactively contribute to continuous improvement efforts within the Unit.

Specific responsibilities

  • Contribute to and support global cultural and sustainability initiatives, including Equality, Diversity, & Inclusion activities, working with the Unit and the Culture Club.
  • Serve as a resource to staff on policy, process, and employment contract related questions.
  • Lead or contribute in the recruitment and hiring of staff; working with the hiring manager, posting vacancies, reviewing resumes, communicating with candidates, scheduling interviews, preparing information packets for interviewing panel members, facilitating interviews, negotiating contracts; proactively communicating with internal and external stakeholders related to the recruiting progress.
  • Manage staff life cycle and administration, including timekeeping and payroll, benefits, leaves, and contracts, by maintaining and updating Unit systems to ensure data accuracy and reporting are optimal.
  • Lead or contribute to on/off-boarding processes, including orientations and exit interviews, equipment, trainings, documentation, and P&C-managed orientation schedules, working with hiring managers, facilities, and IT; and monitor processes to ensure compliance.
  • Lead or coordinate formal performance reviews ensuring timely completion and follow through, working with employing partners, managers, and staff.
  • Represent local labor laws and standard business practices for assigned location(s) to support compliance, make recommendations for changes, and manage risks for staff and the organization.
  • Provide support and resources on conflict and conflict resolution or other issues that may arise to promote a positive work environment.
  • Lead or support Unit tracking and reporting of LOE, FTE, TO, and organizational charts.
  • Adhere to established P&C policies and standard operating procedures and identify opportunities for continuous improvement.
  • Contribute to the development of work-instructions and standard operating procedures, and lead or support self-inspections and improvement projects.
  • Perform HR duties in a confidential and ethical manner, serving as a role model for staff.

Requirements

Professional and Technical Knowledge

  • Bachelor’s degree in HR/P&C, business administration, or other related field or equivalent work experience.
  • 5+ years relevant experience as a HR/P&C Advisor, HR/P&C Generalist other relevant role in people operations. Recruiting experience preferred.
  • Familiarity and experience with Dutch or US or other country’s labor law, employment law, and social norms, and systems.
  • Sensitivity to cultural differences and awareness of the political and ethical issues surrounding human resource/people & culture management on a global stage.
  • Dedication to Equality, Diversity, and Inclusion.
  • Previous experience working with international donor agencies, preferred.
  • Experience in international development sector is a plus; this may include experience or interest in Health/Wellness.
  • Ability to work comfortably with Microsoft Office software, Google Suite, and other IT systems. HRIS system experience is strongly preferred.
  • Willingness and availability to travel, and perform other duties as needed

Client Services & Procurement Specialist – Spanish – Utrecht

The Client Services & Procurement Specialist is expected to serve as the client services expert as well as the procurement and order fulfilment expert for assigned product category within the Client Services Unit and utilize vendor technical expertise for various pharmaceutical and non-pharmaceutical products.

The CS Specialist is the first point of contact for order and related communications and is expected to provide customer service excellence to all stakeholders, including other product category teams. The CS Specialist is expected to provide regular status updates on orders and address questions, concerns and/or change requests that the client may have in coordination with Client Services and Strategic Supply Chain Units, project director, and other stakeholders as needed.

The Client Services & Procurement Specialist is also responsible for maintaining data accuracy from the request to the purchase order confirmation from the vendor; and for working with the Logistics Unit to ensure the supply chain is established and executed key performance indicators (KPIs).

SPECIFIC RESPONSIBILITIES:

Client Relationship Management:

  • Provide proactive customer service while acting as primary point of contact for procurement and order fulfilment, including request for quotations,
  • Work collaboratively with internal and external units, vendors, and partner organisations on procurement and order fulfilment issues.
  • Proactively identify procurement and/or order fulfilment activities potentially impacting the project’s ability to perform its duties and advise the necessary stakeholders.
  • Handle procurement and/or order fulfilment related incidents; log incidents into the Incident Management System, provide inputs for incident investigation and contribute to the resolution within incident set timelines.

Procurement and Order Administration:

  • Coordinate and monitor order management with vendors, including responsiveness to quotations, and contribute to the continuous review of vendor’s operational order management performance.
  • Proactively identify issues with day-to-day ordering processes and resolve and/or communicate the issues to management in a timely manner, as needed.
  • Lead the troubleshooting of procurement and/or order-related challenges define and implement corrective action in case of irregularities working closely with the Category Lead.

Administration:

  • Maintain system-related changes required on requisitions, price quotes and/or purchase orders throughout the procurement or order fulfilment process in coordination with client and/ or Sourcing & Procurement, Client Services & Procurement, and Logistics Specialists.
  • Maintain and update the ERP system at an order level to ensure internal data accuracy and external reporting are optimal.
  • Adhere to established procurement policies and standard operating procedures, identify opportunities for continuous improvement, and provide backup coverage as needed.
  • Perform procurement and order fulfilment duties in a transparent and ethical manner.

Requirements

  • Bachelor’s Degree in procurement, public health, or other related area or equivalent experience.
  • Previous client relations or customer service experience required.
  • 3+years of procurement or order fulfillment experience is preferable..
  • Experience with ERP or other supply chain management system is preferred.
  • Experience in the international, public health sector is preferred.
  • Experience working in a developing country a plus.
  • Fluency in English is required.
  • Excellent written/verbal communication and interpersonal skills with strong sense of customer service.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
  • Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Preferably advanced user level of Excel.

Client Services & Procurement Specialist – French – Utrecht

The Client Services & Procurement Specialist is expected to serve as the client services expert as well as the procurement and order fulfilment expert for assigned product category within the Client Services Unit and utilize vendor technical expertise for various pharmaceutical and non-pharmaceutical products.

The CS Specialist is the first point of contact for order and related communications and is expected to provide customer service excellence to all stakeholders, including other product category teams. The CS Specialist is expected to provide regular status updates on orders and address questions, concerns and/or change requests that the client may have in coordination with Client Services and Strategic Supply Chain Units, project director, and other stakeholders as needed.

The Client Services & Procurement Specialist is also responsible for maintaining data accuracy from the request to the purchase order confirmation from the vendor; and for working with the Logistics Unit to ensure the supply chain is established and executed key performance indicators (KPIs).

SPECIFIC RESPONSIBILITIES:

Client Relationship Management:

  • Provide proactive customer service while acting as primary point of contact for procurement and order fulfilment, including request for quotations,
  • Work collaboratively with internal and external units, vendors, and partner organisations on procurement and order fulfilment issues.
  • Proactively identify procurement and/or order fulfilment activities potentially impacting the project’s ability to perform its duties and advise the necessary stakeholders.
  • Handle procurement and/or order fulfilment related incidents; log incidents into the Incident Management System, provide inputs for incident investigation and contribute to the resolution within incident set timelines.

Procurement and Order Administration:

  • Coordinate and monitor order management with vendors, including responsiveness to quotations, and contribute to the continuous review of vendor’s operational order management performance.
  • Proactively identify issues with day-to-day ordering processes and resolve and/or communicate the issues to management in a timely manner, as needed.
  • Lead the troubleshooting of procurement and/or order-related challenges define and implement corrective action in case of irregularities working closely with the Category Lead.

Administration:

  • Maintain system-related changes required on requisitions, price quotes and/or purchase orders throughout the procurement or order fulfilment process in coordination with client and/ or Sourcing & Procurement, Client Services & Procurement, and Logistics Specialists.
  • Maintain and update the ERP system at an order level to ensure internal data accuracy and external reporting are optimal.
  • Adhere to established procurement policies and standard operating procedures, identify opportunities for continuous improvement, and provide backup coverage as needed.
  • Perform procurement and order fulfilment duties in a transparent and ethical manner.

Requirements

  • Bachelor’s Degree in procurement, public health, or other related area or equivalent experience.
  • Previous client relations or customer service experience required.
  • 3+years of procurement or order fulfillment experience is preferable..
  • Experience with ERP or other supply chain management system is preferred.
  • Experience in the international, public health sector is preferred.
  • Experience working in a developing country a plus.
  • Fluency in English is required.
  • Excellent written/verbal communication and interpersonal skills with strong sense of customer service.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency and meeting tight deadlines.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
  • Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Preferably advanced user level of Excel.

Commercial Lead – French & German – Utrecht

Main Tasks

For this international client, we are looking for a French & German speaking Commercial Lead who is eager to assist existing customers, provide quality customer support and arrange flowless order management. In time, you will also be responsible for developing customer sales campaigns, drive revenue and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping to better understand their needs, develop product forecast models and deliver a strong overall customer experience.

 

  • Owning the entire customer experience, collecting payments, and coordinating order management and logistics.
  • Directing customer order forecasts to ensure assigned customer segment meets projections.
  • Optimizing service levels to ensure a strong customer experience.
  • Expanding revenue within assigned customer segment through multi-faceted engagements, including face to face, phone, and web-based platforms (email, IM, etc.).
  • Strengthening customer relationships by providing high quality support.
  • Utilizing CRM, ERP and other platforms to capture customer-related data and daily activities.

 

Requirements

  • Completed Bachelor’s Degree in Technology
  • 1-3 years of relevant customer / sales support experience.
  • Entrepreneurial spirit with strong adaptability, creativity and drive to succeed
  • Strong team player; motivated and extremely customer centric
  • Analytical and problem-solving ability
  • Strong verbal and written communication skills
  • Experience in customer account management or customer service
  • French fluency is required

 

 

Sales Support Administrator – Part Time – Utrecht

Main Tasks

For this international client, we are looking for a professional Sales Support Administrator. You will support the sales team in working directly with our clients’ most interesting and demanding customers; helping to better understand their needs, develop product forecast models and deliver a strong overall customer experience.

  • Office support and assistance with administrative tasks for different teams
  • Support sales team with order placement, documentation, and communication with the warehouse/freight carrier
  • Support it matching invoices and payments from customers
  • Help with organizing documentation

Requirements

  • Operational level/thinking level bachelor’s degree
  • Clear and effective at communicating
  • Proven aptitude for seeking creative solutions to multi-faceted problems.
  • Excellent communication and organization skills
  • Ability to deliver results in a fast-paced, sometimes ambiguous environment.
  • Fluencywith MS office products, in particular, MS Excel and Word
  • Interest in developing into operational, sales or HR roles within the company.


Sales Support Administrator – English – Utrecht

Main Tasks

For this international client, we are looking for a professional Sales Support Administrator. You will support the sales team in working directly with our clients’ most interesting and demanding customers; helping to better understand their needs, develop product forecast models and deliver a strong overall customer experience.

  • Office support and assistance with administrative tasks for different teams
  • Support sales team with order placement, documentation, and communication with the warehouse/freight carrier
  • Support it matching invoices and payments from customers
  • Help with organizing documentation

Requirements

  • Operational level/thinking level bachelor’s degree
  • Clear and effective at communicating
  • Proven aptitude for seeking creative solutions to multi-faceted problems.
  • Excellent communication and organization skills
  • Ability to deliver results in a fast-paced, sometimes ambiguous environment.
  • Fluencywith MS office products, in particular, MS Excel and Word
  • Interest in developing into operational, sales or HR roles within the company.


Junior Finance Analyst – English – Utrecht area

Main Tasks

The Junior Finance Analyst is an important contributor to our team. As we are a relatively small and purpose driven organization your role is broad and touches all organizational areas. You are part of the Finance team and you will work closely together with the other team members and functions in the organization.

  • Financial Administration: Timely availability of complete and accurate data. Help ensuring accounts payables and accounts receivables are controlled to Company standards and trade payables are systematically paid as per payment terms agreed with vendors.
  • Control: Contribution to correct and complete data, overseeing the end-to-end process.
  • Documentation: Optimal accessibility of files to users
  • Reporting: Clear and accurate insight on administrative data
  • Provision of Information: Contribution to information distribution within the organization
  • Stakeholder Management: Sustainable and accessible internal network that contributes to the positioning the company within and outside the organization.
  • Sharing knowledge Financial Management: keeping the organization abreast of latest developments concerning the project administration

Requirements

Competencies

  • Organization and prioritization skills
    * Attention to detail.
    * Confidentiality
    * Problem solving skills.
    * Ability to work against deadlines.
  • Solid analytical
    * Strong planning and organization skills while organizational sensitive.
    * Entrepreneurial attitude and mindset, open to new improvement processes, software’s etc.
    * Team-oriented and good interpersonal communication skills with an energetic approach.
    * Fun to work with

Qualifications

  • Bachelor level with specialization in Finance and or Business Administration
    * Basic understanding of principles of finance, bookkeeping and accounting.

 

Customer Service Associate – French – Amersfoort

Responsibilities/Tasks:

  • Responsible for accurately and timeously informing clients regarding products and sales promotions.
  • Responsible for smooth and accurate processing of customer orders and handling of international queries.
  • Interacting internally mainly with Customer Support and Sales Department and assisting regarding sales/order requests.
  • Responsible for handling invoicing queries and ensure mistakes/amendments are made efficiently.
  • Responsible for supporting Sales Reps in upselling new products in a proactive manner.
  • Integrate with other departments to ensure that customer’s service requests are processed in a timely and efficient manner.
  • Complies with company policies and procedures.
  • Performs other responsibilities/duties that may be assigned.

Requirements:

  • 2-3 years experience in customer service and/or customer account management
  • Must be native or very fluent in French
  • Good communication skills in English
  • Excellent phone voice and skills
  • Reliable, self-motivated and pro-active in finding solutions
  • Independent and responsible worker
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Excel, CRM, Oracle etc.)
  • Stress resistant and ability to prioritize
  • Accurate and clear in your work ethic
  • Excellent team player