Our client is a leading international company in the electronics industry, looking for an Account Manager to work with their German market to liaise with and establish trusted relationships with distributors and customers.
Main Tasks
- Liaise with and establish trusted relationships with distributors and customers.
- Proactively make follow up calls on website leads in a timely fashion.
- Identify opportunities within our product line portfolios.
- Be ‘up to speed’ on customer and opportunity development and report findings to management.
- Develop and maintain business relationships with customer executives and staff within key accounts and gain a strong understanding of their customer base and market.
- Maintain daily contact with Program Manager (PM), Applications Engineer (AE), and other functional teams such as Logistics and Customer Service.
- Identify and inform PM and Field AE on portfolio optimization issues and manage and support cross-functional teams to develop product and service solutions.
- Prepare and execute sales price analysis and follow up with customers and/or distributors.
- Follow up daily on outstanding quotes in order to secure RFE’s growth targets.
- Prepare forecasts for defined House accounts, gather customer intelligence to adjust booked and revenue forecasts, and flex sales strategy to meet corporate objectives.
- Contribute to process improvement and demonstrate a proactive attitude.
Requirements
- Results-oriented, self-reliant, sales-driven, and self-starting.
- Strong communication skills.
- Multilingual; fluent in English AND German. Additional languages (i.e. Italian, Spanish) a plus but not necessary.
- A self-described team-player seeking an engaging and collaborative work environment to grow their career with an industry leader.
- Degree preferred.
- 2-5 years of sales experience in a commercial environment an advantage.
This is a hybrid working environment
Our international client who are an international non-profit organisation is looking for a proactive Junior Operations Analyst. This is a tempoarary position for 6 months with the possibility of being extended. This is also a hybird working enviornment.
Responsibilities/Tasks
The Junior Operations Analyst is responsible for providing Tier 1, 2, and 3 support and local operational support to internal staff. The Junior Operations Analyst is expected to support day-to-day operations, resolve problems, and monitor and maintain computer equipment in close collaboration with the organization’s IT team, system support staff, and other business units.
The Junior Operations Analyst is additionally responsible for providing prompt, courteous service to all levels of staff, as well as external relationships. The Junior Operations Analyst is responsible for issuing, tracking, maintaining, and collecting hardware assigned to the Dutch office, as well as working with Facilities. The Junior Operations Analyst is also expected to carry out duties that focus on process improvements.
Specific responsibilities
- Serve as initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation in line with policies and procedures.
- Conduct Tier 1, 2,and 3 triage of customer support issues and assign them to the appropriate team or resolve them.
- Administer user accounts, i.e., account creation and management and password resets; and manage and maintain user security roles for IT systems.
- Familiarize end users withbasic software, hardware, and peripheral device operation; and support user base with any operational issue, including login issues, system installation, hardware, user maintenance, and system availability.
- Track hardware assigned from the Dutch office and software inventory organization-wide; assist Facilities with equipment access and workstationset-up, as needed.
- Develop and maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices,and procedures.
- Seek and identify opportunities for improvements in processes and daily activities.
Requirements
- Bachelor’s degree in information systems or equivalent.
- 1 to 3 years of in-depth experience as an operations analyst, supporting complex, heterogeneous IT systems.
- Experience in logistics or supply chain in a non-profit setting is preferred.
- Must be eligible to work in the Netherlands. The applicant needs to bea resident in the Netherlands.
- Documented experience in the following types of systems:Document Management, ERP, Web web-based transactional, Customer Support Ticketing, Business Intelligence/Data Warehouse (BI/DWH), DBMS, and IT Infrastructure/Network.
- Experience with Jira, Microsoft Office, and Windows 10.
- Previous experience troubleshooting both software and hardware issues.
- Experience providing Tier 1 and 2 user support, both remotely and in person,with a customer support focus.
- Experience in authoring, reviewing, and following IT processes.
Our international client who are an international non-profit organisation is looking for a proactive Junior Operations Analyst. This is a tempoarary position for 6 months with the possibility of being extended. This is also a hybird working enviornment.
Responsibilities/Tasks
The Junior Operations Analyst is responsible for providing Tier 1, 2, and 3 support and local operational support to internal staff. The Junior Operations Analyst is expected to support day-to-day operations, resolve problems, and monitor and maintain computer equipment in close collaboration with the organization’s IT team, system support staff, and other business units.
The Junior Operations Analyst is additionally responsible for providing prompt, courteous service to all levels of staff, as well as external relationships. The Junior Operations Analyst is responsible for issuing, tracking, maintaining, and collecting hardware assigned to the Dutch office, as well as working with Facilities. The Junior Operations Analyst is also expected to carry out duties that focus on process improvements.
Specific responsibilities
- Serve as initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation in line with policies and procedures.
- Conduct Tier 1, 2,and 3 triage of customer support issues and assign them to the appropriate team or resolve them.
- Administer user accounts, i.e., account creation and management and password resets; and manage and maintain user security roles for IT systems.
- Familiarize end users withbasic software, hardware, and peripheral device operation; and support user base with any operational issue, including login issues, system installation, hardware, user maintenance, and system availability.
- Track hardware assigned from the Dutch office and software inventory organization-wide; assist Facilities with equipment access and workstationset-up, as needed.
- Develop and maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices,and procedures.
- Seek and identify opportunities for improvements in processes and daily activities.
Requirements
- Bachelor’s degree in information systems or equivalent.
- 1 to 3 years of in-depth experience as an operations analyst, supporting complex, heterogeneous IT systems.
- Experience in logistics or supply chain in a non-profit setting is preferred.
- Must be eligible to work in the Netherlands. The applicant needs to bea resident in the Netherlands.
- Documented experience in the following types of systems:Document Management, ERP, Web web-based transactional, Customer Support Ticketing, Business Intelligence/Data Warehouse (BI/DWH), DBMS, and IT Infrastructure/Network.
- Experience with Jira, Microsoft Office, and Windows 10.
- Previous experience troubleshooting both software and hardware issues.
- Experience providing Tier 1 and 2 user support, both remotely and in person,with a customer support focus.
- Experience in authoring, reviewing, and following IT processes.