Internal IT Support – English – Utrecht area

Our international client who are an international non-profit organisation is looking for a proactive Junior Operations Analyst. This is a tempoarary position for 6 months with the possibility of being extended. This is also a hybird working enviornment.

Responsibilities/Tasks

The Junior Operations Analyst is responsible for providing Tier 1, 2, and 3 support and local operational support to internal staff. The Junior Operations Analyst is expected to support day-to-day operations, resolve problems, and monitor and maintain computer equipment in close collaboration with the organization’s IT team, system support staff, and other business units.

The Junior Operations Analyst is additionally responsible for providing prompt, courteous service to all levels of staff, as well as external relationships. The Junior Operations Analyst is responsible for issuing, tracking, maintaining, and collecting hardware assigned to the Dutch office, as well as working with Facilities. The Junior Operations Analyst is also expected to carry out duties that focus on process improvements.

Specific responsibilities

  • Serve as initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation in line with policies and procedures.
  • Conduct Tier 1, 2,and 3 triage of customer support issues and assign them to the appropriate team or resolve them.
  • Administer user accounts, i.e., account creation and management and password resets; and manage and maintain user security roles for IT systems.
  • Familiarize end users withbasic software, hardware, and peripheral device operation; and support user base with any operational issue, including login issues, system installation, hardware, user maintenance, and system availability.
  • Track hardware assigned from the Dutch office and software inventory organization-wide; assist Facilities with equipment access and workstationset-up, as needed.
  • Develop and maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices,and procedures.
  • Seek and identify opportunities for improvements in processes and daily activities.

Requirements

  • Bachelor’s degree in information systems or equivalent.
  • 1 to 3 years of in-depth experience as an operations analyst, supporting complex, heterogeneous IT systems.
  • Experience in logistics or supply chain in a non-profit setting is preferred.
  • Must be eligible to work in the Netherlands. The applicant needs to bea resident in the Netherlands.
  • Documented experience in the following types of systems:Document Management, ERP, Web web-based transactional, Customer Support Ticketing, Business Intelligence/Data Warehouse (BI/DWH), DBMS, and IT Infrastructure/Network.
  • Experience with Jira, Microsoft Office, and Windows 10.
  • Previous experience troubleshooting both software and hardware issues.
  • Experience providing Tier 1 and 2 user support, both remotely and in person,with a customer support focus.
  • Experience in authoring, reviewing, and following IT processes.

Junior Operations Analyst – English – Utrecht area

Our international client who are an international non-profit organisation is looking for a proactive Junior Operations Analyst. This is a tempoarary position for 6 months with the possibility of being extended. This is also a hybird working enviornment.

Responsibilities/Tasks

The Junior Operations Analyst is responsible for providing Tier 1, 2, and 3 support and local operational support to internal staff. The Junior Operations Analyst is expected to support day-to-day operations, resolve problems, and monitor and maintain computer equipment in close collaboration with the organization’s IT team, system support staff, and other business units.

The Junior Operations Analyst is additionally responsible for providing prompt, courteous service to all levels of staff, as well as external relationships. The Junior Operations Analyst is responsible for issuing, tracking, maintaining, and collecting hardware assigned to the Dutch office, as well as working with Facilities. The Junior Operations Analyst is also expected to carry out duties that focus on process improvements.

Specific responsibilities

  • Serve as initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation in line with policies and procedures.
  • Conduct Tier 1, 2,and 3 triage of customer support issues and assign them to the appropriate team or resolve them.
  • Administer user accounts, i.e., account creation and management and password resets; and manage and maintain user security roles for IT systems.
  • Familiarize end users withbasic software, hardware, and peripheral device operation; and support user base with any operational issue, including login issues, system installation, hardware, user maintenance, and system availability.
  • Track hardware assigned from the Dutch office and software inventory organization-wide; assist Facilities with equipment access and workstationset-up, as needed.
  • Develop and maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices,and procedures.
  • Seek and identify opportunities for improvements in processes and daily activities.

Requirements

  • Bachelor’s degree in information systems or equivalent.
  • 1 to 3 years of in-depth experience as an operations analyst, supporting complex, heterogeneous IT systems.
  • Experience in logistics or supply chain in a non-profit setting is preferred.
  • Must be eligible to work in the Netherlands. The applicant needs to bea resident in the Netherlands.
  • Documented experience in the following types of systems:Document Management, ERP, Web web-based transactional, Customer Support Ticketing, Business Intelligence/Data Warehouse (BI/DWH), DBMS, and IT Infrastructure/Network.
  • Experience with Jira, Microsoft Office, and Windows 10.
  • Previous experience troubleshooting both software and hardware issues.
  • Experience providing Tier 1 and 2 user support, both remotely and in person,with a customer support focus.
  • Experience in authoring, reviewing, and following IT processes.