part-time back office administrator – English – North Limburg

For a company with solutions in shipping/transportation we are looking for a junior (order) administrator, back office representative. This concerns a part-time role for 20 hours/week.

Main tasks

  • You take care of the daily incoming orders and all the related administration
  • Support to the administrative department; entering data in the system
  • Liaise with various internal departments.
  • Some more generic office tasks will be involved as well

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Excellent written and spoken English (business fluent) required and another language would be a plus
  • Well-organised and good at prioritizing
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong IT skills
  • Excellent communication skills
  • Decisive and a pro-active personality
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Service Administrator – Polish – North Limburg

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Main Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office and administrative tasks will be involved as well
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Polish is your first language; fluent English skills and a 3rd fluent language is required
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive and a pro-active personality
  • Available 20 hours/week for customer service tasks (working hours between 8.00 am and 6.00 pm) and you could make this a full-time position by working 20 hours/week in back office support
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Order Processor – Dutch – Amersfoort

Our international client who are a global leader in technology are looking for a new addition to their dynamic team based in Amersfoort. The position of Dutch Order Processor is a position that is responsible for all domestic and international orders for the Dutch speaking region. This person will be interacting with different departments within the company from Sales, Operations to Accounting and be the first point of contact with the customers regarding the order status.

Main Tasks

  • Order Entry
  • Order management
  • Follow up on order related issues via phone, email, hard copy orders for customers and all related departments
  • Inform customer and Sales regarding ship dates, planning and product issues
  • Work with the Supervisor to expedite all required products from the US office
  • Maintain the daily upcoming shipment report to check the stock levels and process orders.
  • Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
  • Work with Operations regarding the order flow, which can or cannot go.
  • Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
  • Upkeep of administration within Order Processing department
  • Perform all other tasks as assigned by the Order Processing Supervisor

Requirements

  • Native level of Dutch language skills. Other EU languages will be a plus
  • Experience with the Dutch speaking business market is considered important
  • Detail oriented
  • Ability to multitask
  • Determine priorities
  • Work efficiently with little supervision
  • Have a sense of urgency when handling issues

Customer Service Representative German- Dutch – Heerlen

For one of our international clients in the Heerlen area, we are looking for a Customer Service Representative with technical affinity or experience.

The Customer Service Representative will deliver superior customer service via phone and e-mail to our existing client base. Deliver excellent customer service while increasing customer satisfaction, enhancing business relations and delivering expert problem resolution. Investigate customer needs and devise methods to improve the overall effectiveness between customers, both internal and external.

Main Tasks :

  • Cooperation and proper communication with multiple account managers and distributors within a certain region in the commercial and administrative field
  • acceptance, analysis, and assessment of customer orders for completeness of data
  • responsible for the follow-up of the entire order process from PO to shipment
  • correct implementation and follow-up of specific customer agreements
  • doublechecking and administrative handling of rebate requests done by sales (contribution calculator)
  • monitoring the order pattern and paper consumption development of the distributors assigned to you and, where necessary, taking action towards the account manager and / or distributor
  • correct registration of paper prices on distributor & end-user level
  • follow-up of outstanding payments that are substantively beyond the assessment of the Finance department
  • take the necessary actions to issue credit notes if needed
  • ensure correct registration of all administrative tasks in the ERP system
  • continuous optimization of procedures and working methods

Requirements :

  • HBO degree and a clear affinity with customer service and supply chain topics
  • several years of work experience in a customer service department within an international company
  • very good command of the Dutch, English and German language
  • excellent knowledge of MS Office (Outlook, Excel, Word)
  • familiar with an ERP system (preferably SAP)
  • stress resistant and can deal with deadlines
  • able to work accurately and systematically
  • proactive and result-oriented attitude
  • communicatively proficient
  • no 9 to 5 mentality
  • team player

HR Administrator & Office Management – Dutch – Utrecht area

 

Office Management:

Main Tasks:

  • Secretarial support for the European management; deal with incoming and outgoing mail, process documents.
  • First point of contact for visitors.
  • Responsible for various daily office related matters, such as email, phone, mail, office supplies, planning, events etc.
  • Support financial and HR departments.
  • First point of contact for a wide variety of suppliers.
  • First point of contact for colleagues
  • Organizing and administrating events within the office and related to external locations.

HR

  • General administrative HR duties, keeping employee records up to date.
  • Coordinate on-boarding and off-boarding activities and entering employee details into certain portals, such as salary administration and pension.
  • Administer employee holiday and absenteeism
  • Support employees on policy or employment contract related questions.
  • Perform HR duties in a confidential and ethical manner.
  • Management of car fleet and contact with lease companies.
  • BHV person within the company.

 

Requirements:

  • Bachelor’s degree in facilities / HR / secretarial.
  • 1-5 years’ relevant experience.
  • Fluency in Dutch and English required, including speaking, writing, understanding, and reading. German language preferred.
  • Strong interpersonal skills- both written and verbal communication
  • Solution oriented with attention to detail, quality and accuracy.
  • Strong organizational skills.
  • Team player who is also able to work independently
  • Willingness to perform other duties as needed.

Sr Human Resource Officer – Dutch – Amersfoort

The Human Resource Officer must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision. The position requires strong analytical and excellent communications skills and the ability to work effectively within a team environment.

Main Tasks

The Senior Human Resources Officer is reporting directly to the HR Manager and is a member of the human resources department. This is an operational HR department taking care of all daily matters related to the European personnel; recruitment, onboarding, sick leave, absences, performance and exits.

Our client is looking for someone who fits in a small team and who can handle different responsibilities within HR. This is not a role for someone who wants to write strategic plans or improvement plans and is eager to work on change management.

  • International recruitment of all level positions
  • Advise in International HR matters on topics as labor law and employment benefits
  • Guide and coordinate performance meetings with non-performing employees
  • Advise, assist and coordinate dismissal procedure in cooperation with the HR manager
  • Case manager in reintegration processes
  • Giving onboarding training to new employees
  • Exit meetings with employees
  • HR Administration such as setting up contracts, monthly reports, travel allowance overviews and other administrative tasks
  • Co- responsible for the international payroll.
  • Other duties as required in the HR department

Requirements

  • Education on HBO + level, in the field of Human Resources.
  • Education or experience in Dutch and preferably Foreign (labor) laws.
  • At least 5 years experience in a general HR role.
  • Excellent verbal and written communication skills in Dutch and English.
  • Ability to operate self-directed and proactive on given tasks.
  • Proven experience with strict procedures and policies.
  • You’re a team player, and can work independently.
  • Proof and ability to work in a fast paced work environment.
  • High level of accuracy and detail-oriented.
  • Ability to maintain confidentiality and integrity.
  • Excellent computer skills (Microsoft Office).

Recruiter & Talent Sourcer – English + – Amersfoort

This job is with a recruitment agency based in The Netherlands – Amersfoort area.

The agenyc is specialised in the recruitment of international talent for positions within finance, customer service, administration, inside sales, marketing, logistics and IT. The majority of our clients are international companies with their European head office in The Netherlands. We are looking for an enthusiastic colleague to join us at our office in Amersfoort, The Netherlands.

Main Tasks

  • Recruitment of international candidates within the field of finance, customer service, administration, inside sales, marketing, logistics and IT for opportunities with international clients located in The Netherlands.
  • Creating talent pools using recruitment platforms and maintain relationships with candidates
  • Attract experienced candidates on the market utilizing advertising and social media (such as LinkedIn and Facebook) platforms
  • Understand and analyse client’s recruitment requirements
  • Actively screen, assess, interview and match candidates to executive and entry level positions
  • Conduct background checks and references
  • Negotiate and finalize salary and contract details
  • Occasionally create content for online channels
  • Keeping database records up to date.

Requirements

  • International work experience required, preferably within recruitment, sourcing or online marketing.
  • Commercial personality with an ability to identify sales opportunities.
  • Proactive self-starter who takes ownership of the tasks with a minimum of supervision.
  • Well organized with attention to detail.
  • Fluency in English. Additional European language skills preferred (for example French, German, Italian or Spanish)
  • Ability to understand the needs of the applicant as well as the requirements of the client.
  • Very good communication skills on all levels.
  • Sense of responsibility and a positive approach

Offer

This company offers a challenging position within a small and flexible organization, where your input makes a difference!