Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Dutcg native or near-native language skills; English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Technical Support Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Technical Support Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Technical Support Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Technical Support Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Application Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Application Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Application Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
Our client is an international leader in global IT services.They are looking for a young and energetic person who will join a fun team to help us grow. If you are looking for a challenging yet rewarding position with opportunities to continuously learn and improve, keep reading!
Responsibilities/Tasks
Your main responsibility will consist in developing our market by:
- Working with our lead generation tool: creating cold and warm sequences, creating reports/dashboards, and analyzing the results of sequences.
- Business development on existing clients and new leads by using our CRM and LinkedIn Sales Navigator.
- Following up with all teams within the sales team on leads
- Working with our ERP and creating analysis and lists on existing clients
- Working with our CRM: providing information on clients/prospects, looking for the next steps, and helping the team with creating analysis
- Sharing your ideas to help us improve.
- You’re on the phone selling IT equipment B2B.
Requirements
- You are looking for an entry-level position after your graduation.
- You have a minimum of 1 year of work experience in for example a (similar) internship.
- You have a passion for sales, and you are a hunter at heart!
- You are an energetic person who is dedicated, organized, and flexible!
- You have excellent writing and verbal communication skills in English. Other languages are a plus
- You like working hard to reach your target.
- You are not afraid of the phone, social media, or just people in general.
- You are a true team player.
- You like to work in an international company with people from all over the globe.
- You are full of energy!
- Hybrid working environment
