Customer Service Benelux – Dutch – Venray area

Our client is an internationally operating company in the field of logistics and transportation in the Venray area.

The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well.
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Dutcg native or near-native language skills; English excellent
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive, hands-on and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Customer Service Representative – Italian – Venray area

The Customer Service Representative will be the first point of contact for the customer to support them and add value to their customers’ experience.

Responsibilities/Tasks

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
  • You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
  • You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
  • Actively call customers on overdue invoices and work on a solution to collect the overdues.
  • You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
  • Some more generic office tasks will be involved as well.
  • Will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements

  • MBO/HBO education (obtained through education or through work experience)
  • Italian native or near-native language skills; English excellent
  • 2-3 years of work experience in a similar role (preferably B2B experience)
  • Strong problem solving and anticipation skills
  • Well-organised and good prioritizing tasks
  • Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
  • Strong team player
  • Decisive, hands-on and a pro-active personality
  • Available full time (working hours between 8.00 am and 6.00 pm)
  • Excellent MSOffice, Excel and Outlook skills and experience with ERP

Client Specialist – French – Amsterdam area

You will be the internal point of contact for customers and works closely with Sales, Finance, Purchasing and Supply Chain Department building and maintaining relationship with customers. The perfect candidate manages the customer journey in such a way that an optimal balance between customer satisfaction and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.

Responsibilities/Tasks

  • Overall responsibility for processing and tracking of any customer requests incl. price calculations, quotes, tenders, sample requests, technical inquiries, trial orders and responding in a timely manner

  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of products

  • Documenting and logging customer complaints

  • Responsible for administration of Customer Master Data in ERP and CRM tool

  • Ability to create technical documentation using an internal tool

  • Support and help sales in developing customers, support other projects as assigned by manager

  • Collaborating with production, marketing- and sales team to enhance customer services

  • Identifying customer needs and taking proactive steps to maintain positive experiences

  • Analyse customer feedback and turn into action where applicable

  • Tracking customer experience across online and offline channels

Requirements

  • Proficiency in MS Office, ERP-systems and CRM software (knowledge of Salesforce is an advantage)

  • Excellent interpersonal skills and a client-centred approach

  • Ability to work independently

  • Great organizational and time management abilities

  • Excellent administrative skills

  • Superb communication, collaboration and problem-solving skills

  • Fluent in English and French, any additional language welcome

  • Hand’s on mentality and stress resistance

  • Approachable for internal as well as external customers

  • Good listening and empathy skills. Strong sense of applying scientific methodology to a business environment.