Our client is an internationally operating company in the field of logistics and transportation in the Venray area.
The customer service representative will be the first point of contact for the customer to support them and add value to their customers’ experience. This is a Hybrid working environment.
Responsibilities/Tasks
- You take care of the daily incoming orders and calls and register all these contact moments in the CRM system.
- You act on customer complaints and follow up actively and accurately with a problem-solving mindset and follow up with the customer on a resolution.
- You serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues.
- Actively call customers on overdue invoices and work on a solution to collect the overdues.
- You will operate with your team in a small business unit way of working; in line with the company’s values and strategy.
- Some more generic office tasks will be involved as well.
- Will participate or lead improvement activities which will impact the customer and drive efficiency.
Requirements
- MBO/HBO education (obtained through education or through work experience)
- Fleuncy in the German (C1, C2) and English excellent
- 2-3 years of work experience in a similar role (preferably B2B experience)
- Strong problem solving and anticipation skills
- Well-organised and good prioritizing tasks
- Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
- Strong team player
- Decisive, hands-on and a pro-active personality
- Available full time (working hours between 8.00 am and 6.00 pm)
- Excellent MSOffice, Excel and Outlook skills and experience with ERP
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Technical Support Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Technical Support Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Technical Support Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Technical Support Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
Our client is an international distributor of chemicals to various industries such as the agro business, pharmaceutical and food industry. Our client is located in the area of Enkhuizen.
Responsibilities/Tasks
In this dynamic role, you are the driving force for the Commercial Manager and the Product Managers. You are part of an enthusiastic team, and your varied tasks will include:
- Responsible for sales to existing customers and the development of new customers.
- Working with the commercial and product manager to develop sales strategies based on market developments/trends.
- Preparing and sending quotations.
- Visiting customers/leads/exhibitions (+/- 40% of the time).
- Monitoring your own sales targets as set in the budget
Requirements
- HBO level of education
- Experience in sales is required
- Insight into customer requirements and market dynamics
- Excellent organizational skills
- The ability to adapt to new and changing circumstances and a flexible approach to working under pressure
- Knowledge of the Dutch language is preferred; fluent English language skills required
- The willingness to actively visit customers within Europe for 40% of the time
Additional information
You will be part of a no-nonsense organization. Within our successful team, we pursue mutual growth and your input is highly valued. Furthermore, you can count on:
- Teambuilding activities with your colleagues
- Career advancement opportunities based on your ambitions
- Training and development
- A competitive salary, premium-free pension, and a commission scheme
- A company car, laptop, and phone
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Application Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Application Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Application Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
Our client is a International company with their European HQ located in Amersfoort.
We are in search of a Technical Expert on AV products and applications to perform Engineering, Sales and Troubleshooting tasks. Are you an Engineer with an Electronic (AV) background with commercial skills?
Responsibilities/Tasks
- Providing technical support, by phone, to our resellers and end-users;
- Providing product specifications to resellers and end-users in AV applications;
- In house product testing for technical issues experienced on site;
- Provide new product ideas and changes to future products;
- Generating and maintaining a professional and friendly relationship with resellers and end-users;
- Training colleagues and resellers;
- Keep up to date on product line, product functions, features and applications;
- Performing other sales related tasks as needed.
Requirements
- Technical or Engineering experience in AV;
- Fluent/ native command of German and fluent English language skills and both written as verbally
- Technical Education preferably in Electronics;
- Relationship building ability;
- Professional and friendly attitude to solve problems and work within a team;
- Excellent verbal and written communication skills;
- Professional appearance
This is a full-time position with competitive compensation and benefits package. If you are an experienced Electronics Engineer with a passion for technical support and a desire to work with a dynamic and growing company, we encourage you to apply today.
This role is a hybrid working environment.
Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements.
For our client, we are looking for an experienced customer service coordinator, who speaks native German, to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should motivate your team and offer incentives for positive customer feedback.
Main Tasks
- Coordinating tasks: Ensure escalation for complex cases within the team.
- Coordination of the team: Motivating the team to perform at their best, conducting regular training sessions with the team, promoting the vision of the organization, overseeing the work of every employee in your team, supervising through daily schedules for the CS team, maintaining an overview and structure in terms of staffing vs. workload, and identifying bottlenecks.
- Point of contact: for both novice and experienced CS employees for questions.
- Coordination of the on-boarding of new team members: Ensuring that new employees are properly supervised and feel welcome within the team and the organization.
Requirements
- Multitasking: Anticipate and handle multiple tasks simultaneously, ensuring efficiency and effectiveness in Customer Service processes.
- Strong Interpersonal Skills: Possess excellent communication and interpersonal skills to effectively engage with clients and team members.
- Driven to Achieve Results: Exhibit a go-getter attitude and a commitment to achieving goals.
- Fluency: In the German Langauage
- Experience: You bring 3-5 years experience in a similar role.
This is a hybrid working environment
Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements
Responsibilities/Tasks
Are you a fluent German speaker and do you have affinity with food, health and nutritional supplements? Are you looking for a position where you need both a service-oriented and a commercial attitude? And do you enjoy being part of a fast-growing international organization?
- Ensure the CS team solves 95% of the customer issues.
- Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
- Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
- Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
- Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
- Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues
In short, a fantastic, challenging job in which you can make a major impact on our Customer Service department.
Requirements
- Have work experience in the field of a customer service;
- Have affinity with health and nutritional supplements;
- Are communicative and service-oriented;
- Are commercial savvy, flexible, stress-resistant and problem-solving;
- Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.
- Are fluent in the German langauage
This is a hybrid working environment
