For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Technical Support Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Technical Support Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Technical Support Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Technical Support Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
For one of our international clients in Zoetermeer, we are looking for a fluent German speaking Application Specialist
Based at our client’s European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. you will be a key contact person within our Application Specialist team for our German speaking customers in mainly Germany, Austria and Switzerland. You will work closely together with the Application Specialist colleagues and Customer Success Agents within the team but also with Sales and Software Engineers. You report in this position to the Customer Success Team Leader.
As an Application Specialist you’re pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards.
You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.
Key Tasks:
Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken
- Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request.
- Safeguard that all open requests are followed up properly
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products
- Where seemed fit, propose durable solutions for recurring requests (e.g. video manuals, further training, …)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams.
- Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value
- Propose ways to optimize how customer support is being delivered
Job Requirements:
- Has or acts on bachelor’s degree level
- Experience with software engineering, IT, cloud-based solutions, business systems is a pro
- Several years of experience in similar role or environment
- Native German speaking, fluent English, Dutch is a plus
- Lives in the area
Competencies:
- Strong communication skills (written and orally)
- Listening & questioning skills
- Pro-active
- Independent
- Customer oriented
- Perseverance
- Flexible
- Collaborative
- Analytical & logical
- Results & process oriented
- Attention to detail
Our client is an international leader in global IT services; specializes in centralized procurement and global standardization of IT infrastructure. Which means they provide global deployment solutions, IT infrastructure management and professional services.
They are looking for a multi-talented, dynamic, and energetic person who will join a nice team to help them grow their portfolio of solutions and services. International experience and mindset will give you a head start. .
Responsibilities/Tasks
Your main responsibility will consist of developing the global solutions and services portfolio with international clients by:
- Turning prospects into clients by actively following up on leads and seeking (new) business opportunities
- Maintaining and growing existing accounts
- Identifying future growth opportunities
This means that throughout the day you: are constantly communicating with your team, on the phone with prospects or clients and you do your best to make or keep them happy, following up on leads, managing your sales activities in the CRM, spending some time chatting with your colleagues, including those who are abroad, trying to learn something new every day, sharing your ideas to help the company improve.
Requirements
- You have between 4- and 7-years relevant work experience.
- You have excellent writing and verbal communication skills in English.
- You think, act, and operate at Master level.
- You like working hard to reach your targets.
- You are not afraid of the phone, social media, or just people in general.
- You are a true team player.
- You enjoy learning and you do it fast.
- You enjoy sharing good food with multi-cultural people.
- You are full of energy, driven and ambitious and empathic.
Additional information
- This is a hybrid working environment.
- Some of the company’s benefits include:
- Uncapped Bonus; A fixed contract from the start; Laptop and a cell phone; Potential to quickly grow within the company; International feel in a multi-cultural team across several countries; exciting workplace that includes a company gym and weekly personal trainer.
Please note: your application will only be considered in case you hold EU-citizenship or a valid work permit for The Netherlands.
