Customer Service Representative German- Dutch – Heerlen

For one of our international clients in the Heerlen area, we are looking for a Customer Service Representative with technical affinity or experience.

The Customer Service Representative will deliver superior customer service via phone and e-mail to our existing client base. Deliver excellent customer service while increasing customer satisfaction, enhancing business relations and delivering expert problem resolution. Investigate customer needs and devise methods to improve the overall effectiveness between customers, both internal and external.

Main Tasks :

  • Cooperation and proper communication with multiple account managers and distributors within a certain region in the commercial and administrative field
  • acceptance, analysis, and assessment of customer orders for completeness of data
  • responsible for the follow-up of the entire order process from PO to shipment
  • correct implementation and follow-up of specific customer agreements
  • doublechecking and administrative handling of rebate requests done by sales (contribution calculator)
  • monitoring the order pattern and paper consumption development of the distributors assigned to you and, where necessary, taking action towards the account manager and / or distributor
  • correct registration of paper prices on distributor & end-user level
  • follow-up of outstanding payments that are substantively beyond the assessment of the Finance department
  • take the necessary actions to issue credit notes if needed
  • ensure correct registration of all administrative tasks in the ERP system
  • continuous optimization of procedures and working methods

Requirements :

  • HBO degree and a clear affinity with customer service and supply chain topics
  • several years of work experience in a customer service department within an international company
  • very good command of the Dutch, English and German language
  • excellent knowledge of MS Office (Outlook, Excel, Word)
  • familiar with an ERP system (preferably SAP)
  • stress resistant and can deal with deadlines
  • able to work accurately and systematically
  • proactive and result-oriented attitude
  • communicatively proficient
  • no 9 to 5 mentality
  • team player