Customer Support Associate – UK Markets – Amersfoort

Our international client who are leaders in the world of leading technology are searching for an excellent Customer Support Representative for their UK markets.

The successful candidate will be detail oriented, be able to multitask, be proactive, have good computer skills and be open to learning new processes. This job also demands flexibility, reliability, ability to prioritise and the skills to interact with people at all levels and in a team environment.

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

Responsibilities/Tasks

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all company products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

Requirements

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • Native-level English speaker with excellent verbal and written communication skills
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment

This is a hybrid working environment.

Application Engineer – German – Amersfoort

Our client is a International company with their European HQ located in Amersfoort.

We are in search of a Technical Expert on AV products and applications to perform Engineering, Sales and Troubleshooting tasks. Are you an Engineer with an Electronic (AV) background with commercial skills?

Responsibilities/Tasks

  • Providing technical support, by phone, to our resellers and end-users;
  • Providing product specifications to resellers and end-users in AV applications;
  • In house product testing for technical issues experienced on site;
  • Provide new product ideas and changes to future products;
  • Generating and maintaining a professional and friendly relationship with resellers and end-users;
  • Training colleagues and resellers;
  • Keep up to date on product line, product functions, features and applications;
  • Performing other sales related tasks as needed.

Requirements

  • Technical or Engineering experience in AV;
  • Fluent/ native command of German and fluent English language skills and both written as verbally
  • Technical Education preferably in Electronics;
  • Relationship building ability;
  • Professional and friendly attitude to solve problems and work within a team;
  • Excellent verbal and written communication skills;
  • Professional appearance

This is a full-time position with competitive compensation and benefits package. If you are an experienced Electronics Engineer with a passion for technical support and a desire to work with a dynamic and growing company, we encourage you to apply today.

This role is a hybrid working environment.