Job details

Title
Community Manager US - English - The Hague

Reference
2565 - 6998_1589898421

Region

Language

Skills

Last edited
May 19, 2020

Job contact

Walter Morana
abroad@abroad-experience.com
0031 33 479 3095

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Community Manager US – English – The Hague

Responsibilities/Tasks

As Community Manager US you are part of the International Community Management team. Within the team, your main task is to engage with and oversee the English-speaking community. You will ensure excellent engagement through events and build excitement and relationships by maintaining and expanding a healthy English-speaking community.

The ideal candidate is a self-motivated, detail-oriented individual having familiarity with and understanding of the games industry and online communities. The candidate should have experience in public communication, community management and social media.

  • Represent the company and build relationships with its English-speaking community, with a strong focus on the US.
  • Keep the conversation going. Like gaming, our outreach is is both casual and immersive.
  • Convert regulars into committed fans, paying special attention to our ambassadors.
  • Create, edit and facilitate (live video) content for the Community. You are not afraid of working in front of the camera and working the spotlight is a must.
  • Organize & host engaging online and offline (live) events. You love to meet and greet people.
  • Manage a team of English-speaking volunteers which form our community.
  • Officiate disputes within the community. You have a natural ability to keep the peace.
  • Provide feedback about the community’s feelings, concerns and suggestions, ensuring they are heard.
  • Create and find ways to go the extra mile for the players. No 9-5 mentality.

 

Requirements

  • Bachelor’s Degree in Communications or a related field or equivalent work experience.
  • Native US English speaker.
  • Strong knowledge of American social media culture and the American culture overall.
  • Excellent English verbal and written communication skills.
  • Deep empathy and strong customer focus.
  • Diplomacy and conflict resolution skills.
  • Natural team player with a hands-on attitude.
  • The ability to handle complaints in challenging situations.
  • Ability to manage incidental and planned challenges during non-business hours.