Job details

Title
Credit and Collection Agent - French and/or Italian - Apeldoorn

Reference
466 - 6950_1582020549

Region

Language

Skills

Last edited
February 18, 2020

Job contact

Leonie Barabas
abroad@abroad-experience.com
0031 33 479 3095

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Credit and Collection Agent – French and/or Italian – Apeldoorn

Our international client who are leaders in their field are seeking a highly motivated, proactive Credit and Collection Agent. They are seeking motivated candidates, who are able to demonstrate a passion for their work. Working within a team you will be providing high quality service to achieve maximum customer satisfaction. Good organisational skills and the ability to communicate at all levels is required. The credit and collection agent will be in constant communication with customers that are behind in their invoice payments. The credit & collection agent will review all terms of sales, services or credit contract and work with customer on all issues.

Duties and Responsibilities

  • Responsibility for timely & accurate collection by phone
  • Any administration incurred, including statements, reminders & dunning levels
  • Complaint documentation & resolution
  • Weekly update to Team Leader Credit & Collections
  • Contacting problematic customers and resolving account queries with order departments
  • Liase with Financial Management Services Department in relation to reconciliation of customer payment queries
  • Reporting
  • Any other duties as assigned by management
  • Authorised to stop any process producing defects
  • Authorised to provide change proposals to supervisor/manager

Knowledge, Skills required

  • Native speaker of French or Italian (Fluency in the other language is preferred)
  • Fluency in the English language

· Experience of 1 to 2 years in comparable function

· Knowledge of PC’s, applications and spread sheets

· Knowledge of Financial Systems

  • Accurate
  • Flexible
  • Stress resistant
  • Pro active
  • Ability to handle confidential info

· Team oriented

  • Commercial aptitude