Job details

Title
Customer Care Representative - German plus - Utrecht Area

Reference
1014-6970_1581676670

Region

Language

Skills

Last edited
February 14, 2020

Job contact

Leonie Barabas
abroad@abroad-experience.com
0031 33 479 3095

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Customer Care Representative – German plus – Utrecht Area

Our client is an international leader in their field, and they are based in the Utrecht area of the Netherlands. Currently our client is looking for a motivated Customer Care Representative for their dynamic Customer Support team who will be responsible for the DACH market. The Customer Care Representative is responsible for providing exceptional Customer Support and must always represent the company and the company philosophy with the utmost integrity.

Responsibilities/Tasks

  • Responsible for handling calls regarding – orders, quotations, deliveries, invoices and other requests, in a timely manner
  • Responsible for handling basic product support
  • Provides customers with accurate information regarding Promotions and special offers
  • Responsible for managing leads
  • Responsible for returns, discounts, freight charges, warranties and product complaints
  • Motivated to reach the CS department targets
  • Implements and maintains EMEA procedures and processes related to Customer Service
  • Main point of contact with regard to customer and/or product complaints
  • Ensure compliance with the local legal requirements
  • Maintaining and updating data in the ERP system.
  • Interfaces closely with other departments within the Company
  • Performs other responsibilities/duties that may be assigned

Requirements

  • Minimum of 3 years’ experience in customer service and/or customer account management, ideally within a medical equipment company
  • Fluency in the English language is a prerequisite
  • Fluency in German is a prerequisite, any additional European language is a plus
  • Excellent communication skills (friendly, positive and efficient)
  • Excellent phone voice and sales skills
  • Pro-active and can-do attitude
  • Results orientated and reliable
  • Good knowledge in customer service & warehouse processes and procedures
  • Ability to operate computer systems with accuracy and efficiency (CRM & Excel)
  • Resistance to stress and ability to prioritize