Job details

Title
Customer Service - Portuguese & Spanish - Amersfoort

Reference
1014-6425_1511951610

Region

Language

Skills

Last edited
November 29, 2017

Job contact

Rhonda McEwan
abroad@abroad-experience.com
0031 33 479 3095

Customer Service – Portuguese & Spanish – Amersfoort

Our international client who are leaders in their field are seeking a new member of their dynamic Customer Service team. The Customer Service Associate is responsible for providing exceptional customer service to our international client’s customers. This position deals front line with the customer and must always represent the company and the customer service philosophy with the utmost integrity.

Responsibilities/Tasks

  • Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling orders and requests from Sales Reps in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling credit and re-billing requests from Clients and Sales Reps in order to correct any invoice mistakes in an efficient way
  • Main point of contact for (dedicated) Sales Reps during the course of the day for a quick and dedicated service for both the external as well as the internal customers
  • Responsible for supporting Sales Reps in upselling products
  • Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
  • Provides customers with accurate information regarding products and sales promotions.
  • Complies with ISO procedures
  • Performs other responsibilities/duties that may be assigned

Requirements

  • Minimum of 3 years’ experience in customer service and/or customer account management
  • Native Portuguese language skills and fluency in Spanish and English
  • Capable to verbally communicate with customers and management
  • Excellent communication skills (friendly, positive and efficient)
  • Excellent phone voice and skills
  • Intelligent and pro-active in finding solutions
  • Independent worker
  • Reliable and high sense of responsibility and urgency
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
  • Resistance to stress and ability to prioritize
  • Accurate
  • Ability to adapt and implement new procedures as required to provide excellent customer service
  • Ability to guide and teach fellow team members