Job details

Title
Customer Service Rep. - Italian & Spanish - Amsterdam

Reference
2018 - 6540_1525686656

Region

Language

Skills

Last edited
May 7, 2018

Job contact

Maria Serban
abroad@abroad-experience.com
0031 33 479 3095

Customer Service Rep. – Italian & Spanish – Amsterdam

 

Our client, who is a World Leading International manufacturing company with their EMEA HQ in Amsterdam is looking for a Customer Support Representative with Italian and Spanish language skills. In the role, you will be part of their international customer support department and will be responsible for daily handling of providing accurate service to all customers in assigned teams, while managing a substantial volume of requests and inquiries electronically. You will need to be accurate, efficient and able to communicate at all levels.

 

Main Tasks

  • Work in conjunction with team members to add value to customers
  • Manage a large volume of transactional work in both languages
  • Accurately service customer requests received by email or through customer portals
  • Reply to customer requests primarily via email and occasionally phone
  • Prioritize customer requests based on importance/urgency and effectively managing the group inbox
  • Proactively share pertinent customer information with industry teams
  • Manage customer complaints and returns
  • Maintain up-to-date account and customer contact information
  • Process quotes and orders by accurately following relevant policies and procedures

 

Requirements

  • High attention to detail and accuracy in all work
  • Strong organizational/time management skills
  • Ability to deal with a high work load and changing responsibilities
  • Prioritization skills
  • Excellent team player; self-managed and proactive
  • Ability to communicate clearly and effectively
  • Process and procedure driven, with passion to identify and drive areas for improvement
  • 5 day work week, Monday-Friday from 08.30 -17.00
  • College degree preferred
  • Solid computer skills, experience with ERP systems preferred
  • Ability to type a minimum of 35 words/minute
  • Prior Customer Service experience