Job details

Title
Customer Service Representative - Finnish - Amsterdam

Reference
271 - 6178_1510318727

Region

Language

Skills

Last edited
November 10, 2017

Job contact

Marine Jacobs
abroad@abroad-experience.com
0031 33 479 3095

Customer Service Representative – Finnish – Amsterdam

Our international client is looking for a proactive and self-motivated Finnish Customer Support tourism representative to work at their offices based in the heart of Amsterdam. You will communicate extensively with global consumers who are travelling, or with their travel agent and you sort out issues in cooperation with them. You look for improvements in the process and take further action if needed.

Main Tasks

  • You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction;
  • You give information to customers on fares, availability and schedules;
  • You recognize sales leads and act upon them;
  • You explain advantages of company’s services over competitors and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover;
  • Provide feedback to the company about the use of their website and suggest improvements.

Requirements

  • Professional secondary education (MBO),
  • Fluent level of Finnish and English – both written and spoken,
  • Empathic and service minded,
  • Willing to go the extra mile to exceed customers’ expectations,
  • Proactive in sharing ideas to improve efficiency and customer satisfaction,
  • Previous customer service experience or work experience in the leisure industry preferred.