Job details

Title
Customer Service Specialist - Russian & Estonian - Amersfoort

Reference
1014 - 6427_1509552613

Region

Language

Skills

Last edited
November 1, 2017

Job contact

Mark Lachartre
abroad@abroad-experience.com
0031 33 479 3095

Customer Service Specialist – Russian & Estonian – Amersfoort

Our international client who are leaders in their field are seeking a new member who speaks both Estonian and Russian for their dynamic Customer Service team. The Customer Service Specialist is responsible for providing exceptional customer service to our international client’s customers. This position deals front line with the customer and must always represent the company and the customer service philosophy with the utmost integrity.

Responsibilities/Tasks

  • Receives customer orders, service requests and complaints by phone, fax, mail or e-mail
  • Performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
  • Provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
  • Is familiar and adheres to Specialty Products policies and procedures.
  • Complies with ISO procedures
  • Trains new CSR’s about products and procedures
  • Supports entire customer service team to ensure order processing in timely manner

Requirements :

  • Minimum of 1-2 years’ experience in customer service and/or customer account management
  • Must be fluent in the Russian, Estonian and English languages
  • Strong multilevel communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
  • Ability to operate computer systems with accuracy and efficiency
  • Have ability to prioritize
  • Give attention to detail
  • Basic knowledge of Excel and Word
  • Ability to work independently
  • Flexible and outgoing team player personality with conflict resolution skills
  • Ability to adapt and implement new procedures as required to provide excellent customer service
  • Ability to guide and teach fellow team members