Job details

Title
Customer Support Representative - German - Amersfoort

Reference
2005 - 7079_1626073733

Region

Language

Skills
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Last edited
July 12, 2021

Job contact

Melissa Lauchli
abroad@abroad-experience.com
0031 33 479 3095

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Customer Support Representative – German – Amersfoort

 

The position of Customer support is a sales and support position within a technical environment handling sales and general technical issues.

Are you an experienced Customer Support Professional in a Business to Business environment with excellent verbal and written communication skills in German and English? Our client in Amersfoort is an international company in leading technology worldwide and looking for a motivated, sales driven and technically oriented person to join their team.

 

Main Tasks

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all the products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Coordinate the attendees and participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

Requirements

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • German is your first language with excellent verbal and written communication skills and fluent English skills
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment