Job details

Title
Italian Customer Support - Breda Area

Reference
2187-6429_1509713320

Region

Language

Skills

Last edited
November 3, 2017

Job contact

Melissa Lauchli
abroad@abroad-experience.com
0031 33 479 3095

Italian Customer Support – Breda Area

Our client, an International Mechanical equipment company in the area of Breda / Roosendaal, is looking for an Italian Customer Support professional to join their team to handle their Italian clientele.

Main Tasks

  • Quote pricing, freight, and availability, order entry, and sales reporting
  • Efficient response to customer service requirements
  • Coordinate order fulfillment by liaising with regional customer support teams and other departments inside and outside the organization
  • Data entry and systems updates
  • Ensure contract management and invoicing
  • Proactively assists sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow-up of quotations, communications with customer for satisfaction follow up)
  • Manage customer accounts and develop trusted relationships with prospective customers
  • Clearly articulate the benefits of the company’s products
  • Resolving issues related to order fulfillment with timely, tactful communication is an essential function
  • International shipping – Export
  • Assist to maintain bid log and standard quoting procedures
  • Deliver daily performance plan
  • Health & Safety Compliance
  • Audit Compliance and adherence to process and policies
  • Provide High Level of Transactional Quality
  • Develop Skills through Training
  • Produce and Deliver Documentation for Order to Invoice Process

Requirements

  • MBO(+) educational level
  • Language: native in Italian is a must (spoken and written)
  • Additional languages: fluent English
  • Clean drivers lisence and car
  • Already living within 60km of the company
  • Clear written and verbal communication skills
  • Process problem solving abilities
  • Proven track record in a high pressure environment
  • Strong organisational skills
  • Ability to work under own initiative and as part of a team.
  • Proven experience with multiple systems
  • Highly competent with all PC applications
  • Disciplined and flexible

Preferred Previous Experience:

  • Experience in International shipping – Export
  • International sales experience / customer service experience
  • Help or hire desk experience is an advantage